topic Re: 1000xm3 cracking noise in left ear cup in Portable Audio

1000xm3 cracking noise in left ear cup

manalico — Thu, 15 Aug 2019 07:00:51 GMT

I have bought the 1000xm3 from SonyCenter and after a few days a noticed a crakcing noise in the left ear cup, along with random buzzing noise. How can I resolve this?

Thank you!

Re: 1000xm3 cracking noise in left ear cup

Pascale_F — Sat, 17 Aug 2019 11:12:41 GMT

Hi manalico,

Welcome to the community.

I'll see if I can find this out for you. Maybe someone else in the community can help in the meantime.

Thanks,

Pascale

Re: 1000xm3 cracking noise in left ear cup

The_Black_Rose — Mon, 19 Aug 2019 09:33:06 GMT

Hi Manalico,

Does this happen only when the noise cancellation is on?

Cheers,

The_Black_Rose

Re: 1000xm3 cracking noise in left ear cup

Speedb — Tue, 11 Feb 2020 00:52:18 GMT

Hi,

I just purchased a brand-new set of WH-1000XM3 headphones and have the same issue. I Updated the firmware and still have persistent noise in the left ear, its like "white noise" Clicking/popping. I have made some experiences and the noise only starts, sometimes after 20min other times 3-5min and sometimes 1h. With the cable is equal, so maybe is not a software issue or a Bluetooth connection problem.

Another thing, when the noise starts if I put the Headphones with the earcups resting in the table and wait +/- 1min and after that put them back again, the noise disappear, but after some minutes, they come back.

So there is something strange...

Maybe some issue with the ANC, the chip, the microphones, bad soldering... the transportation, the carriers or lack of quality control in the production.