topic Re: XB20 auto-off not staying off when switched off in Portable Audio

XB20 auto-off not staying off when switched off

mike5100 — Mon, 25 Nov 2019 15:37:26 GMT

I leave my pair of XB20s switched on all the time but since connecting them via bluetooth to an Echo dot, they are often switched off when I come to use them. So I check whether the 'auto-off' feature is switched off (and it is) then switch it on again then off again, but still I can return to use them and find I have to switch each XB on in turn.

Anyone else?

Re: XB20 auto-off not staying off when switched off

Pascale_F — Tue, 26 Nov 2019 19:50:38 GMT

Hi Mike,

Welcome to the community.

I'll just see if I can find any help regarding this. In the meantime though, maybe another community member might have some ideas.

Thanks,

Pascale

Re: XB20 auto-off not staying off when switched off

The_Black_Rose — Wed, 27 Nov 2019 17:16:56 GMT

Hi Mike5100,

Do you leave the speaker with no activity for a long time? Did you try resetting it? https://helpguide.sony.net/speaker/srs-xb20/v1/en/contents/TP0001266519.html

Cheers,
The_Black_Rose

Re: XB20 auto-off not staying off when switched off

mike5100 — Wed, 27 Nov 2019 17:29:34 GMT

If I leave everything for an hour or two, both speakers are still switched on when I return. But each morning they are off (and power has not been interrupted overnight).

I have tried rebooting the auto-off function a couple of times and that hasn't cured it, but I will do a reset now then disable the auto-off and see if they are still on in the morning. (The reason I haven't done that so far is that they are working well as a stereo pair at the moment and resetting them means using the iphone app to re-daisychain them and that usually leads to problems).

Mike

Re: XB20 auto-off not staying off when switched off

The_Black_Rose — Thu, 28 Nov 2019 11:28:34 GMT

Hi Mike5100,

Did you enable the Bluetooth standby function: https://helpguide.sony.net/speaker/srs-xb20/v1/en/contents/TP0001270153.html ?

Cheers,
The_Black_Rose

Re: XB20 auto-off not staying off when switched off

mike5100 — Sun, 01 Dec 2019 12:23:34 GMT

Thanks guys - pressing the reset button with a paperclip worked, without them losing the pairing or the stereo group setting. At least they stayed on all last night so keeping my fingers crossed. May not have been a problem associated with the echo dot, and if I had still been using them with the iphone the same may have happened.

Mike

Re: XB20 auto-off not staying off when switched off

mike5100 — Sun, 01 Dec 2019 16:17:02 GMT

Whoops - I spoke too soon. They have switched themselves off this afternoon for no apparent reason (I'm back to thinking it's something the Echodot is doing)

Mike

Re: XB20 auto-off not staying off when switched off

mike5100 — Tue, 03 Dec 2019 15:32:57 GMT

Black Rose - the bluetooth standby function assumes I want to use it with a paired iphone and use the songpal app to set bluetooth standby. But I want the amazon echo dot to remain the only device driving the speakers.

And I'm not sure I understand what the bluetooth standby is doing. The link you sent seems to be saying that the speaker powers down even though it's in bluetooth standby mode (reverts to just orange light on). That's not a lot of use if it means you have to go to each speaker to power them on albeit that you don't have to do a BT reconnect.

Mike

Re: XB20 auto-off not staying off when switched off

mike5100 — Thu, 05 Dec 2019 11:07:44 GMT

It's driving me mad, and has happened twice this morning whilst listening to music. It must be some bluetooth command that the echodot (or some bluetooth interference?) is sending out randomly that is switching off the first of the paired speakers, and that is then powering down the other linked speaker.

Mike

Re: XB20 auto-off not staying off when switched off

mike5100 — Sun, 19 Jan 2020 11:26:34 GMT

Pascale - Have you found an answer to this yet.

Just to remind you - the autopower off feature is disabled after doing full factory resets. The two XB20's work well as a stereo pair driven by my echo dot. They stay powered up (permanently plugged into mains power) for many hours even when the Echodot is not asking them to do anything.

But every night (ie probably about 15 to 18 hours after switching them on in the morning), they are powering off). I have eliminated the Echodot as the cause by removing it from the room and switching it off overnight, but the speakers still powered themselves off sometime in the early hours

Mike

Re: XB20 auto-off not staying off when switched off

The_Black_Rose — Thu, 23 Jan 2020 17:47:29 GMT

Hi mike5100,

Does this happen when they're connected to any other device?

Cheers,
The_Black_Rose

Re: XB20 auto-off not staying off when switched off

mike5100 — Fri, 24 Jan 2020 12:47:20 GMT

The answer is slightly oblique Pascale.

Previously I used the pair of speakers with music from my iphone. This was a pain because each time I took my phone away from the room/house, the bluetooth connection would (naturally) break, but did not reconnect automatically. This involves going into settings/bluetooth on the phone and reconnecting. Sometimes the pairing of the two speakers was lost - and I had to use the 'Music Centre' app to re-group them and then turn them into stereo mode rather than 'double'. BUT I don't remember the speaker pair powering themselves off overnight.

The Echodot solves the above problems as it stays connected (and is in the same room). And I must have ruled out the Echodot as the source of the powering down, because it happens overnight even if the echodot is off and removed from their vicinity.

The only other difference is that I discovered I didn't have to use the clunky app to group the speakers so I recently set them up as a stereo pair using just the buttons on the speakers. (And yes I reset them first AND made sure auto power off was disabled).

Mike

Re: XB20 auto-off not staying off when switched off

The_Black_Rose — Fri, 24 Jan 2020 15:53:02 GMT

Hi mike5100,

There's only one question that will identify whether this is a normal behaviour or not which I couldn't find an answer to even after reading the thread more than once.

Does this happen when you have content playing or no content playing?

If there's no content playing, then this is pretty normal, as the Bluetooth connection will be automatically disconnected. This is mentioned in the Help Guide: https://helpguide.sony.net/speaker/srs-xb20/v1/en/contents/TP0001266509.html?search=disconnecte

If there's content playing and the speaker disconnects on its own, can you provide us with a short video showing what happens?

Cheers,
The_Black_Rose

Re: XB20 auto-off not staying off when switched off

mike5100 — Sat, 25 Jan 2020 22:32:03 GMT

Thanks for trying to help BlackRose, but that link deals with a different condition. It says that the autopower-off function will operate after 15 minutes if there is no content playing.

But I have disabled the auto-power off feature and indeed the speakers stay on MUCH longer than 15 minutes without content.

I have just checked and they have just gone off. But they were on half an hour ago, and that's at least 4 hours since the Echodot was sending them any content.

Mike

Re: XB20 auto-off not staying off when switched off

Win_88 — Tue, 04 Feb 2020 15:58:03 GMT

Hi Mike,

As far as I understand, the issue only started after the echo dot was introduced to the mix, so here's what I'd do:

Perform a full factory reset on both speakers and make sure to not connect them to the echo dot (yet): https://helpguide.sony.net/speaker/srs-xb20/v1/en/contents/TP0001266520.html
Disable Auto power off on both units
Pair the speakers together using the app as you used to on your iPhone and give them a test overnight.
If they stay on, try connecting the echo dot and observe how they behave again.

This way, we will have effectively confirmed if the echo dot actually triggers something that turns the speakers off as you observed.

If the speakers turn off on step 3, you can go as far as to reset them again, disable audio power off on both but this time don't pair them to each other and test again to see if both, either or neither of them turn off.

Win_88

Re: XB20 auto-off not staying off when switched off

mike5100 — Sat, 04 Jul 2020 09:33:57 GMT

Well guys - I can reliably report that this problem is definitely related to bluetooth. My two Xb20's are connected now by stereo speaker cable and similarly to my echodot.

They now stay powered on 24/7.

There was one glitch when after a few days one speaker had powered down overnight. BUT .... and I think here may be a clue .... I suspect I had ALSO been driving the speakers by bluetooth from my iphone. It seems to me that it's something to do with the pairing or the iphone app. Whilst the echodot is connected via wire to the pair of speakers I can connect my macbook pro via bluetooth, and then disconnect a while later, and the speakers stay powered overnight.

However, it can't purely be the iphone/xbs/pairing that causes the problem because when the speakers were used with the echodot via bluetooth (and the iphone was disconnected) they still powered down every night. Of course the Alexa app on the iphone is used to set up echodots so maybe again it's something to do with the phone pairing.

Anyway .... if any techies are reading this I hope it helps.

Mike