WH-1000XM2 Connection Problems Windows 10 Laptop

Tipitout — Mon, 25 Nov 2019 13:29:26 GMT

Hi. I am having a problem with trying to get stereo sound to play over Bluetooth from miy windows 10 laptop. At the moment, all I get is mono sound, albeit through both sides. If I go to CONTROL PANEL > SOUND, I see two entries for my headphones.

The first shows as:

Headset

WH-1000XM2 Hands-Free AG Audio

Default Communications Device

This device shows as connected.

The second shows as:

Headphones

WH-1000XM2 Stereo

Disconnected

This one, obviously, shows as disconnected.

I have another bluetooth headphone set (from another manufacturer) which, when paired and switched on, shows the same two entries and shows them both as connected. This set does give full stereo sound fro my laptop.

No matter what I do, I cannot get the second entry (headed as "Headphones") to show as connected. Please note that I have checked to see that stereo IS enabled under windows settings, and my WH-1000XM2 works perfectly with my iPhone and Android tablet. I have had these headphones for over a year, but it is only recently that I have tried to use them with my laptop. Also, they do give stereo sound from my laptop when connected through the headphone jack, but that defeats one of the main purposes.

Please advise.

Re: WH-1000XM2 Connection Problems Windows 10 Laptop

Pascale_F — Tue, 26 Nov 2019 19:45:59 GMT

Hi Tipitout,

Welcome to the community.

I'll see if I can find this out for you. Maybe someone else in the community can help in the meantime.

Thanks,

Pascale

Re: WH-1000XM2 Connection Problems Windows 10 Laptop

The_Black_Rose — Wed, 27 Nov 2019 17:49:57 GMT

Hi Tipitout,

That sounds a bit strange. Did you try resetting the headphones? https://helpguide.sony.net/mdr/wh1000xm2/v1/en/contents/TP0001513197.html

Cheers,
The_Black_Rose

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WH-1000XM2 Connection Problems Windows 10 Laptop

Re: WH-1000XM2 Connection Problems Windows 10 Laptop

Re: WH-1000XM2 Connection Problems Windows 10 Laptop