topic Betreff: Wh-1000xm3 noise cancelling not what I expected in Portable Audio

Wh-1000xm3 noise cancelling not what I expected

Jimlibob — Tue, 05 Nov 2019 17:09:41 GMT

Personally I think the NC on the Wh-1000xm3 I recently purchased is poor, I am currently on train can here the noise of the train, people chatting and the announcements. Not what I would expect that for nearly £300

Betreff: Wh-1000xm3 noise cancelling not what I expected

IamNic — Tue, 05 Nov 2019 17:56:49 GMT

Hello @Jimlibob,

you probably have "Adaptive Noise Cancellation" switched on.

Deactivate it and drag the slider to the far left.

- Nic

Betreff: Wh-1000xm3 noise cancelling not what I expected

Jimlibob — Tue, 05 Nov 2019 18:03:24 GMT

Hello

Checked that and have pressed and held the NC button to optimise.

Betreff: Wh-1000xm3 noise cancelling not what I expected

IamNic — Tue, 05 Nov 2019 18:07:15 GMT

Hello @Jimlibob,

that is not what I meant - install the "headphones connect app" on your phone and check what settings are applied to your headphones.

If I recall correctly, the default settings have "Adaptive Noise Cancellation" enabled.

- Nic

Betreff: Wh-1000xm3 noise cancelling not what I expected

Jimlibob — Tue, 05 Nov 2019 18:15:00 GMT

Ah OK not using them at the moment but will double check fingers crossed I feel like a fool for starting this thread

Betreff: Wh-1000xm3 noise cancelling not what I expected

IamNic — Tue, 05 Nov 2019 18:23:40 GMT

Hi @Jimlibob,

kindly update the thread once you installed the app and modified the settings.

- Nic

Betreff: Wh-1000xm3 noise cancelling not what I expected

Jimlibob — Tue, 05 Nov 2019 18:28:56 GMT

App is downloaded by Headphones currently not on my person

Betreff: Wh-1000xm3 noise cancelling not what I expected

IamNic — Tue, 05 Nov 2019 18:34:45 GMT

Hello @Jimlibob,

no problem, take your time

- Nic

Betreff: Wh-1000xm3 noise cancelling not what I expected

Jimlibob — Tue, 05 Nov 2019 23:47:50 GMT

Slider far left and adaptive sound control off. Noise cancelling nonexistent

Betreff: Wh-1000xm3 noise cancelling not what I expected

IamNic — Wed, 06 Nov 2019 22:53:11 GMT

Hello @Jimlibob,

have you reset/initialized the headphones?

Do you wear glasses?

- Nic

Betreff: Wh-1000xm3 noise cancelling not what I expected

Jimlibob — Thu, 07 Nov 2019 01:06:30 GMT

I have and I don't

Betreff: Wh-1000xm3 noise cancelling not what I expected

Jimlibob — Sat, 16 Nov 2019 12:34:53 GMT

Should I be able to hear train announcements loud and clear? Or hear the clip on a rucksack clearly when fastening it when noise cancelling is activated?

Betreff: Wh-1000xm3 noise cancelling not what I expected

IamNic — Sat, 16 Nov 2019 15:06:38 GMT

Hello @Jimlibob,

depends on your settings regarding the NC strength and if you have "Adaptive Sound Control" on.

- Nic

Betreff: Wh-1000xm3 noise cancelling not what I expected

Jimlibob — Sat, 16 Nov 2019 15:15:11 GMT

NC maximum and that is with adaptive on or off

Betreff: Wh-1000xm3 noise cancelling not what I expected

IamNic — Sat, 16 Nov 2019 15:52:35 GMT

Hi @Jimlibob,

my bad, I didn't notice I asked you the same last week and that the post has two pages already.

Maybe @Sonyvores knows what the issue

- Nic

Betreff: Wh-1000xm3 noise cancelling not what I expected

Jimlibob — Fri, 22 Nov 2019 11:25:38 GMT

Could it possibly be my headphones are faulty?

Betreff: Wh-1000xm3 noise cancelling not what I expected

Bayer.S — Tue, 26 Nov 2019 20:37:51 GMT

I’m having the same complaints as the OP. I used to own the original series of this line (went faulty and Sony could only offer me xm3 replacement) and it feels like the build quality and noise cancelling both pale in comparison.

None or the higher tones are cancelled out. You can hear every click, paper crinkle and high pitch noise and it’s incredibly frustrating as I used to love this series.

Betreff: Wh-1000xm3 noise cancelling not what I expected

Jimlibob — Tue, 26 Nov 2019 21:09:37 GMT

Sony's response to me has just been. 'Some noise will still get through'

Betreff: Wh-1000xm3 noise cancelling not what I expected

IamNic — Tue, 26 Nov 2019 21:16:16 GMT

@Jimlibob schrieb:

Sony's response to me has just been. 'Some noise will still get through'

Which in itself is a true statement. Every sound conducted by your bones/flesh will still reach the inner part of your ear, even if the headphones cancel out the sound entering your auditory canal.

The thing is, without trying YOUR particular set of headphones, it is hard to judge for me (or anyone else on this community) if the amount of sound which still "gets trough" is normal or out of the ordinary.

- Nic

Betreff: Wh-1000xm3 noise cancelling not what I expected

Jimlibob — Tue, 26 Nov 2019 21:27:46 GMT

With NC active. The following gets thru

Public Address system announcements

Jangling of keys

Clicking of bag clasps

Clicking of fingers

That's just 4