topic Re: WF-1000XM3 right earbud mic stays on while ambient sound control is turned off in Portable Audio

WF-1000XM3 right earbud mic stays on while ambient sound control is turned off

WestmanR — Fri, 04 Oct 2019 09:32:35 GMT

So does anyone have a similar problem with their WF-1000XM3.

I noticed that if I turn off Notification & Voice Guide and then try to switch with my left earbud to Ambient Sound Control off, the mic in my right earbud will stay on until I long-press the left earbud to turn on listening mode. After that, the right earbuds mic will also turn off permanently.

Can someone test this setup out and report if I have a faulty device or if the software is just a buggy mess.

To test this:

1. Turn off Notification & Voice Guide

2. Put the buds back in the case and reconnect them

3. Change mode to Ambient Sound Control off

4. Test the right mic with a finger (or if your outside it should pick up wind sound)

At least in my testing, if I repeat the previous steps it will stay on.

Re: WF-1000XM3 right earbud mic stays on while ambient sound control is turned off

Pascale_F — Sat, 05 Oct 2019 11:23:59 GMT

Hi WestmanR,

Welcome to the community.

I'll just see if I can find any assistance with this. In the meantime though, maybe someone else may have some ideas.

Thanks,

Pascale

Re: WF-1000XM3 right earbud mic stays on while ambient sound control is turned off

Vanilla_ — Tue, 08 Oct 2019 17:59:32 GMT

Hi WestmanR,

I've not come across anything similar. Have you tried to reset them at all?

https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289926.html

Vanilla_

Re: WF-1000XM3 right earbud mic stays on while ambient sound control is turned off

WestmanR — Mon, 21 Oct 2019 13:11:41 GMT

Hi,

Doing a factory reset fixed it for me at least for now.