topic Re: WF-1000XM3 firmware update failing in Portable Audio

WF-1000XM3 firmware update failing

tonyofla73 — Sat, 31 Aug 2019 12:28:14 GMT

trying to install latest firmware but keeps aborting after transferring 2%. I’m using an iPhone X running iOS beta 13.1, this might be the problem? bluetooth connections etc all work fine as do earbuds running old software. I’ve complied with all the rules, turning off other bluetooth devices etc but still no joy, Is there a way to download via wired computer connection and transferring that way? Probably not.

Re: WF-1000XM3 firmware update failing

EdwinaU — Sun, 01 Sep 2019 15:14:45 GMT

Hi there,

Welcome to the community.
We'll check this and let you know what we find out.

In the meantime, some of our community members may be able to advise you.

Best wishes,
Ed

Re: WF-1000XM3 firmware update failing

spacecadetrik — Wed, 04 Sep 2019 17:11:04 GMT

I am having exactly the same issue as you. On iOS 13.1 and gets to 2% update and fails. Good bluetooth connection, everything else disconnected. It's frustrating.

HELLOOOO

HalilAhmad — Wed, 04 Sep 2019 21:20:30 GMT

HELLO

Re: WF-1000XM3 firmware update failing

tonyofla73 — Wed, 04 Sep 2019 21:34:09 GMT

Just to let you know that the latest iOS beta of 13.1 just out fixed the problem for me.

Re: WF-1000XM3 firmware update failing

HalilAhmad — Wed, 04 Sep 2019 21:41:18 GMT

Re: WF-1000XM3 firmware update failing

The_Black_Rose — Wed, 11 Sep 2019 16:43:36 GMT

Hi Tonyofla73,

Can you try a different phone?

Cheers,

The_Black_Rose

Re: WF-1000XM3 firmware update failing

kylecfoley — Fri, 13 Sep 2019 17:45:20 GMT

On iPhone 7 with Beta 13, experiencing issue with transfer failing at 2% as well. Happened with 13.0 and 13.1.

Re: WF-1000XM3 firmware update failing

kylecfoley — Fri, 13 Sep 2019 19:37:11 GMT

Switching to a phone with iOS 12 fixed the issue.

Re: WF-1000XM3 firmware update failing

BAzzFreeman — Tue, 14 Jan 2020 18:27:34 GMT

Updating these is a complete pain.

I'm using an Android phone.

It starts the update fine. I beleive it updates each one separatly because I have the pair sitting on my desk next to the phone. All devices are at 100% battery. Little blue lights flash ocassionally.

Update starts, gets to 30% fails. No blue lights. Jiggle the buds until blue lights start again.
Update starts, get to 76% and fails. No blue lights. Jiggle the buds until blue lights start again.
And so on and so forth until one finishes, then go through the entire process again until the other does.

Sony, I use your cameras and lenses. Updating those is so easy.
Why can't these be updated as easily?

Re: WF-1000XM3 firmware update failing

nsyrax — Fri, 24 Jan 2020 21:00:30 GMT

I was able to successfully update the firmware by basically wearing the earbuds through the entire process.

Re: WF-1000XM3 firmware update failing

danreid72 — Thu, 01 Oct 2020 12:36:45 GMT

Can't update them in the case have to be wearing them or they disconnect constantly and have to start downloading the file all over again which takes whatever even on fast internet why can't I connect the case to my phone and transfer the update that way I'm using a Sony phone so you thought it would have been easy