topic Re: MDR-1000X not charging in Portable Audio

MDR-1000X not charging

jvrmgonzalez — Fri, 16 Aug 2019 07:49:35 GMT

My MDR-1000X headphones stopped charging about a month ago. I did not matter how long were they connected to the USB power cable, they would always indicate low battery and my iPhone would report they had only 20%. A couple of minutes of use later, they would just shut down and tell me to recharge the battery.

I assumed that the battery just went dead so I ordered a new one and replaced it.

To my surprise, the battery was not bulky or had any signs of being defective, but I went ahead and replaced it.

However, the problem is still there. The set will just not charge and always indicate low battery, so now I assume it is a software issue.

I performed a hard reset on them, but the problem is still there... any solutions?

Re: MDR-1000X not charging

Pascale_F — Sat, 17 Aug 2019 11:54:40 GMT

Hi jvrmgonzalez,

Welcome to the community.

I'm just going to try to find some answers for you. In the meantime, maybe another community member might have some ideas.

Thanks,

Pascale

Re: MDR-1000X not charging

Win_88 — Tue, 20 Aug 2019 15:55:49 GMT

Hi jvrmgonzalez

I think you should consult the repair center. Their contact number is 01656 867347

Win_88