topic Betreff: Slight hissing sound when in noise cancelling in Portable Audio

Slight hissing sound when in noise cancelling

andymacv — Fri, 15 Dec 2017 12:09:32 GMT

Does anyones WH-1000XM2 headphones have a slight sound in them when on noise cancelling? For me it sounds like a very very distant waterfall.

Re: Slight hissing sound when in noise cancelling

EdwinaU — Fri, 15 Dec 2017 20:35:44 GMT

Hi, thanks for joining and reaching out to the community.
If anyone has had experience of this you will hopefully get some feedback soon. Meanwhile, I'll flag your post to our team to see if it's something they've come across before or can advise you about.

Cheers,
EdwinaU

Betreff: Slight hissing sound when in noise cancelling

IamNic — Fri, 15 Dec 2017 22:53:13 GMT

Hi @andymacv,

if you are talking about the headphones in "idle" (no sound is played, the headphones are just switched on, noise cancelling activated and they are connected to an analog audio source via the 3.5mm audio cable), I can confirm a very quiet inherent noise on my WI-1000X headphones, which is due to the analog source.

For being connected via bluetooth and sitting on idle, I can not hear any noise at all.

I hope this was helpful

- Nic

Betreff: Slight hissing sound when in noise cancelling

Sonyvores — Fri, 15 Dec 2017 23:48:46 GMT

That's normal, it's the inherent issue with noise cancelling technology if you have good ears.

Re: Slight hissing sound when in noise cancelling

mofo911 — Mon, 05 Feb 2018 11:52:50 GMT

I have the excact same problem. It seems that the sound is louder on the right side (I tried putting on the headphones the wrong way and the problem moved to the left).

Where I work lots of people use active NC headphones so I compared to sennheiser px550 and Bose QC35II.

While sony's have way better NC than the px550 and are just about equivalent to the QC35II, it is clear the hissing sound is only present in the sony headphones. I will try to get a replacement from the retailer I bought them from to see if that helps.

Re: Slight hissing sound when in noise cancelling

mofo911 — Wed, 07 Feb 2018 14:30:43 GMT

I went to the store where I got the headset. The clerk at store acknowledged that there was a hissing sound and that it was worse i on ear. The store replaced my headphones, and while there is still some audible white noise, the new set is much better.

Re: Slight hissing sound when in noise cancelling

Jarv_04 — Sun, 17 Jun 2018 01:22:00 GMT

Same issue here on my right earpiece. As described, its like a distant waterfall or similar to the wooshing sound you can get when on the phone and slightly windy, like a low intermited noise (seems to come and go). Something to do wtih the noicecancelling correcting im guessing because only happens when is activated.

And yes i am aware that nc headphones introduce a whitenoise as a byproduct-for lack of words- This noise is overtop of it.

Anyone had updates on it as an issue??

Re: Slight hissing sound when in noise cancelling

wvl1708 — Tue, 21 Aug 2018 21:06:09 GMT

I compared Bose qc35ii and there is no hissing sound with noise canceling active, so it should not be needed. I read that an fitmware update resolved this for the bose Headphones . I hope Sony can do the same as this would make the wh 1000xm2 a lot better.

Re: Slight hissing sound when in noise cancelling

Brecht23 — Tue, 11 Sep 2018 10:23:43 GMT

I have the same issue. I can hear it through the music and, in silent environments, the hissing is sometimes more intense than the noise it actually cancels.

The weird thing is, when I activate the noise cancelling optimizer (by pressing the noise cancelling button a bit longer), I hear between the beeps that it is possible for the noise cancelling to function perfectly without the white noise. So this must be an issue that an update might be able to solve.

I will also go back to the retailer to get a new pair in the hopes that this will resolve the issue. I did not pay that amount of money to be annoyed by white noise.

Re: Slight hissing sound when in noise cancelling

Erblinium — Sat, 22 Sep 2018 11:55:15 GMT

I also get this effect, but only when the the headset are prioritized on a stable connection.

When changing to sound quality priority the hissing is completely gone, so I would suggest just try if this works.

Re: Slight hissing sound when in noise cancelling

kwizzo — Sat, 09 Feb 2019 12:09:27 GMT

Try to reposition your Wifi devices (router, laptop etc) or use only 5Ghz for wifi (disable 2.4ghz completely).

Bluetooth and wifi have similar frequency, it was the reason for me to almost send headphones to repair because of this 'waterfall', or 'windy' static noise.

It is very very disappointing, however, that Sony does not take care of interference in such an expensive device.

Re: Slight hissing sound when in noise cancelling

GapsOfTheGod — Tue, 12 Feb 2019 10:38:42 GMT

Same for me, but on XM3's. Only since the 4.1.1 update though.

Re: Slight hissing sound when in noise cancelling

jamphus — Mon, 04 Mar 2019 11:51:05 GMT

>> I also get this effect, but only when the the headset are prioritized on a stable connection.

>> When changing to sound quality priority the hissing is completely gone, so I would suggest just try if this works.

thanks for this solution.

however, change to quality mode doesn't not eliminte the hissing sound(white noise) but just to lower to volumn to 30%, which is my estimation.

IT'S STILL THERE AND SO ANNOYING FOR A NOICE CANCELLING HEADPHONE!

Re: Slight hissing sound when in noise cancelling

rogerchristmas — Wed, 10 Apr 2019 00:26:20 GMT

Slight his or soft white noise is heared on new MX3 during NC with and without bluetooth on and system reinitialized - dont have the MX2 to compare sorry.

Re: Slight hissing sound when in noise cancelling

Mooks89 — Sat, 20 Apr 2019 21:56:30 GMT

I've just bought the WH-H900 and have also found this problem. I also recognise a slight hiss even when not in NC or Ambient mode (although nowhere near as audiable as when in one of those modes). I see the odd comment around different forums to that this is just the case with bluetooth headphones and that it is the "noise floor". Is this indeed the case??

Betreff: Slight hissing sound when in noise cancelling

rogerchristmas — Sun, 21 Apr 2019 02:37:56 GMT

Can Sony please confirm this as I am getting this issue with the new XM3. I emailed them but they just sent me a replacement pair with the exact same hiss issue - same manufacture date 3-march 2019.

Betreff: Slight hissing sound when in noise cancelling

xm3hjsuk — Mon, 22 Apr 2019 02:26:15 GMT

one of my colleagues has this xm3 as I do.

I got ths hiss sound but he has not.

it's a QA issue but my country's sony Taiwan won't give me a replacement and refuse to admit it's a defect.

Betreff: Slight hissing sound when in noise cancelling

Sapimen_isra — Mon, 24 Jun 2019 08:54:08 GMT

I have the same problem with my XM3.

A mild wind sound un the right cup.

the sound is always present even no in NC mode or with wire conection.

A reset is helping for few hours.

Is Sony releases some updates for the issue?

Betreff: Slight hissing sound when in noise cancelling

Mraago — Mon, 02 Sep 2019 13:59:54 GMT

Yeah, the right earcup is giving static here too. I just bought these headphones today and about after one hour listening the static started.

Re: Slight hissing sound when in noise cancelling

xJayeSparkle — Sun, 08 Sep 2019 02:10:58 GMT

I too have this issue after spending $350 on Noise Cancelling headphones.. All I hear is this annoying woosh or distant roaring waterfall in the right ear.. I hear it even when playing music.