topic Re: WH-1000XM3 Noise with Viber Notifications in Portable Audio

WH-1000XM3 Noise with Viber Notifications

AnnoyedWithSonyUK — Sun, 02 Jun 2019 15:28:30 GMT

I get a VERY load noise, like a radio out of tune, when i get a notifaction about a Viber message. This happens even when the headphone are not connected, i.e., comes out of the phone speaker. I don't get this with any other app, e.g., WhatsApp, Messages, etc.

When I uninstall the Sony Headphones Connect app the noise no longer occurs either in the headphone or on the phone speaker. Therefore, it does seem to be issue with the Sony app and not Viber. Also tried re-installing Viber but no difference.

Anybody ele got this or have any ideas how to solve?

Re: WH-1000XM3 Noise with Viber Notifications

Pascale_F — Tue, 04 Jun 2019 18:30:57 GMT

Hi there,

This sounds really frustrating - I'll see if I can track down an answer. Maybe someone else in the community has an idea in the meantime.

Thanks,

Pascale

Re: WH-1000XM3 Noise with Viber Notifications

AnnoyedWithSonyUK — Tue, 04 Jun 2019 18:36:10 GMT

Thank you.

What I have done is default Viber to systems sounds. No longer makes the
noise, but does do multiple notification sounds per message (even for
WhatsApp and sms which did not make the horrible noise!). This is slightly
less annoying, but not perfect. It is a very odd issue.

Ian

Re: WH-1000XM3 Noise with Viber Notifications

Vanilla_ — Thu, 06 Jun 2019 17:56:35 GMT

Hello there,

That's very odd! Have you tried to adjust the settings on the Headphones app? I can see there are a lot of settings relating to sound in this link: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548861.html. I'd suggest that you try to disable the Notification & voice guide and try again.

Let us know if this makes any difference,

Vanilla_