topic Re: Poor user experience with WH-1000XM3 device switching in Portable Audio

Poor user experience with WH-1000XM3 device switching

Costy83 — Thu, 22 Nov 2018 19:02:18 GMT

Hi,

Anyone else wondering why Sony’s ultimate headset WH-10003 does not have easier device switching?

It seems that the headphones actually can not re-connect to a paired device but you will always have to use connected audio input device, like PC, TV or iPhone to disconnect the headphones. After that you can connect to headphones from another audio input device. This may look like a small issue but after using the device one week in work, I can say that I am already concidering other brands!

I have compared the product with competitors that support switching between the audio input devices with a single button press.

Sony, please take this to your product development! I would be extremely satisfied in case this feature is improved in future software releases!

Thanks!

Re: Poor user experience with WH-1000XM3 device switching

jumpsuit — Fri, 23 Nov 2018 11:01:36 GMT

Hi @Costy83 and welcome to the UK Community

Sony do browse the forum now and again

so thanks for sharing your views.

Re: Poor user experience with WH-1000XM3 device switching

Pascale_F — Sat, 24 Nov 2018 12:43:46 GMT

Hi Costy83,

Welcome to the community.

I'm just going to try to find some answers for you. In the meantime, maybe someone else in the community might have some ideas.

Thanks,

Pascale

Re: Poor user experience with WH-1000XM3 device switching

VoiceOfTheBear — Sat, 01 Jun 2019 23:37:39 GMT

Pascale, were you able to find any answers? It's been about six months, now

@Pascale_F wrote:
...
I'm just going to try to find some answers for you. In the meantime, maybe someone else in the community might have some ideas.

Re: Poor user experience with WH-1000XM3 device switching

The_Black_Rose — Tue, 04 Jun 2019 14:10:38 GMT

Hi VoiceOfTheBear,

I believe that the headphones have been designed this way.

Cheers,

The_Black_Rose

Re: Poor user experience with WH-1000XM3 device switching

Costy83 — Tue, 04 Jun 2019 14:27:45 GMT

I understand that it’s a designed feature, and my post was an improvement idea for Sony. Maybe it’s something that could be improved with a firmware update in next releases. Or maybe it’s a patent protected feature that Sony cannot utilize.

Still, as of today I miss this device fast switch feature in Sony headphones. Otherwise I they are great!

Is Sony crew even reading these forums? Haven’t seen them commenting anything. Thanks!

Re: Poor user experience with WH-1000XM3 device switching

Vanilla_ — Thu, 06 Jun 2019 17:51:30 GMT

Hi Costy83,

I'll try to pass your commente regarding this to Sony to be considered!

Cheers,

Vanilla_