topic Re: Sony WH-1000XM3 playing notification sounds when system sound volume is turned off in Portable Audio

Sony WH-1000XM3 playing notification sounds when system sound volume is turned off

mrcptobvious — Thu, 18 Apr 2019 17:43:04 GMT

On my Galaxy Note 8 I have my phone on silent and vibrate but I still get all notification sounds through the headphones. How to stop this?

Re: Sony WH-1000XM3 playing notification sounds when system sound volume is turned off

Pascale_F — Sat, 20 Apr 2019 10:41:55 GMT

Hi mrcptobvious,

Welcome to the community.

I'm just going to try to find some answers for you. In the meantime, maybe someone else in the community might have some ideas.

Thanks,

Pascale

Re: Sony WH-1000XM3 playing notification sounds when system sound volume is turned off

The_Black_Rose — Mon, 22 Apr 2019 14:53:50 GMT

Hi mrcptobviou,

This sounds a bit weird. Have you tested the headphones with a different phone to identify the cause of this?

Cheers,

The_Black_Rose

Re: Sony WH-1000XM3 playing notification sounds when system sound volume is turned off

mrcptobvious — Wed, 24 Apr 2019 18:03:20 GMT

The headphones will play any notification sound on and device that will play notifications

Re: Sony WH-1000XM3 playing notification sounds when system sound volume is turned off

KingCrimsonWorks — Fri, 31 May 2019 04:26:34 GMT

I've also had this issue and have tested on multiple phones.

Re: Sony WH-1000XM3 playing notification sounds when system sound volume is turned off

Hayancoronet — Mon, 10 Jun 2019 10:26:44 GMT

I'm having the same issue, also have a Samsung Galaxy Note 8. I'm afraid it started after the latest Sony firmware update.

Re: Sony WH-1000XM3 playing notification sounds when system sound volume is turned off

Win_88 — Tue, 11 Jun 2019 16:27:52 GMT

Hey guys,

I'd be interested to know if this happens on any phone you connect the headphones to.

Because as far as I know, the headphones only play the signal sent to them by the phone. So the fact that you're getting the notification means that the phone is actually pushing the notification sound through the headphones.

Also, the headphones don't "know" what notification sound to play and when. So it's really unlikely that the headphones are causing this issue.

Win_88

Re: Sony WH-1000XM3 playing notification sounds when system sound volume is turned off

ABCDxm3 — Fri, 21 Jun 2019 05:56:08 GMT

Im having the same issue with my huawei mate 20 pro. Maybe its an android issue? Hopefully they fix this with an update soon.

Re: Sony WH-1000XM3 playing notification sounds when system sound volume is turned off

Nazer98 — Fri, 12 Jul 2019 12:14:14 GMT

I ALSO just made an account to voice my concern but I found a solution on another forum and it said to change the function of NC/Ambient button to "Ambient Sound Control". I have not received any notification sounds since then! It was really annoying me, if you turn the setting off - you want it completely off! Not have Sony be so stubborn and tell me that they will only partially turn off the setting that I don't want on! Saying it stays on for "important messages"... how does it know which of my messages are important?? It's such a stupid situation for £300 headphones!! I didn't switch over from Bose for this.