topic Re: WH-1000 Bluetooth multiple reconnects in Portable Audio

WH-1000 Bluetooth multiple reconnects

johanngj — Thu, 14 Feb 2019 05:04:10 GMT

My WH-1000XM2 needs a couple of tries every time I connect to my S9+ (on Android). This doesn't occur in my other BT headsets. I get "Bluetooth connected" followed by "Bluetooth disconnected" a couple of times until a successful connection is established and then it's fine, until next time I turn them on. Anyone experienced this? I'm not sure if it's a headset issue or an Android issue.

Re: WH-1000 Bluetooth multiple reconnects

Pascale_F — Sat, 16 Feb 2019 11:07:27 GMT

Hi johanngj,

Welcome to the community.

I'm just going to try to find some answers for you. In the meantime, maybe someone else in the community might have some ideas.

Thanks,

Pascale

Re: WH-1000 Bluetooth multiple reconnects

Win_88 — Wed, 20 Feb 2019 09:55:58 GMT

Hi johanngj

I'd first recommend testing the headphones with at least one more phone and if the same thing happens, reset them using the steps here: https://helpguide.sony.net/mdr/wh1000xm2/v1/en/contents/TP0001513198.html

That should be enough to fix it.

Win_88

Re: WH-1000 Bluetooth multiple reconnects

johanngj — Thu, 21 Feb 2019 10:06:42 GMT

Hi,

Thanks for the replies.

I tried connecting with another S9+ and it worked fine.

Then it occurred to me that the only difference between my phone and the other phone was that other phone didn't have the Headphones app installed. So I uninstalled it and the problem was gone. Installed it again and the problem didn't come back.

I don't know why I didn't think of this before. I guess I thought that this was a connection issue and that the bluetooth driver was independent of the app.

Now I cross my fingers and hope it will stay this way

Re: WH-1000 Bluetooth multiple reconnects

Win_88 — Thu, 21 Feb 2019 10:25:36 GMT

I'm glad to hear I was able to help. Keep us posted if this happens again but I don't think you're going to face any more issues.

Win_88