topic Betreff: Noise cancelling cutting out in Portable Audio

Noise cancelling cutting out

markymark1961 — Mon, 14 May 2018 20:18:25 GMT

Hi my new noise cancelling headphones WH-1000XM2. Suddenly a sound lime an airport tanoy sounds and the noise cancelling just stops working. I then reset then 5 - 10 mins it does it again. Is this the headphones or my Android phone (Oreo)?

Betreff: Noise cancelling cutting out

IamNic — Mon, 14 May 2018 20:40:34 GMT

Hi @markymark1961,

that sounds like the adaptive NC is active.

Do you have the Headphones-App installed?

There you can deactivate this function.

- Nic

Betreff: Noise cancelling cutting out

markymark1961 — Thu, 17 May 2018 20:29:34 GMT

Thanks Nic

Mark

Betreff: Noise cancelling cutting out

IamNic — Fri, 18 May 2018 05:46:39 GMT

Hi @markymark1961,

did that solve your issue?

- Nic