topic NWZ-E394: transferring playlists from media player to walkman in Portable Audio

NWZ-E394: transferring playlists from media player to walkman

craigs822 — Sun, 27 Aug 2017 09:56:45 GMT

Hi,

I cannot transfer playlists from the windows media player to my NW-E394. It transfers all the music files successfully, but without the playlists.
This works on my older walkman.

Re: NWZ-E394: transferring playlists from media player to walkman

Pete_B — Tue, 29 Aug 2017 11:00:57 GMT

Hi there. Thanks for your post. We're looking into this for you now and will get back to you shortly.

Regards,

Pete.

Re: NWZ-E394: transferring playlists from media player to walkman

craigs822 — Mon, 04 Sep 2017 08:11:02 GMT

Thanks Pete, looking forward to getting this resolved- the walkman is useless without being able to use playlists easily

Re: NWZ-E394: transferring playlists from media player to walkman

cass_n — Tue, 05 Sep 2017 15:39:59 GMT

Hi @craigs822,

You will need to install Media Go for this. You can find more information in the Help Guide, here: http://helpguide.sony.net/dmp/nwe390/v1/en/cover/level2_03.html

Hope this helps.

Cheers,

Cass

Re: NWZ-E394: transferring playlists from media player to walkman

craigs822 — Tue, 05 Sep 2017 17:33:11 GMT

Hi Cass,

is there no other solution? the playlist format on media player is a standard format and i use media player to interface with other things.
if i have to install specific software and keep track of music in two applications just to be able to use the sony walkman, i'll just return the walkman and buy someone else's device.

Regards

Craig

Re: NWZ-E394: transferring playlists from media player to walkman

cass_n — Wed, 06 Sep 2017 10:10:58 GMT

Hi Craig - not that I'm aware of.

@jumpsuit - do you have any advice or suggestions for Craig on this one?

Cheers,

Cass

Re: NWZ-E394: transferring playlists from media player to walkman

jumpsuit — Wed, 06 Sep 2017 10:54:08 GMT

Teleports in....

Hiya

What version of WMP is the member using?

Some have had trouble with version 12.

If its not that, I saw that someone had managed to solve the problem

on what looks like the same Walkman by formatting it through

Settings - Common settings - Format.

This of course will delete everything on the Walkman but as the member's playlists are saved in WMP

they won't lose them.

The person then reinstalled their music / playlists fine.

Hope this helps, if not let us know

Re: NWZ-E394: transferring playlists from media player to walkman

craigs822 — Wed, 06 Sep 2017 13:23:26 GMT

Hi, thanks for the response.

I am indeed using WMP12, i'm not sure of a way to roll back to 11 (assuming i can find an 11 download) without a full uninstall and losing my libraries/playlists anyway.

i tried the format suggestion, unfortunately no luck

Regards

Craig

Re: NWZ-E394: transferring playlists from media player to walkman

jumpsuit — Wed, 06 Sep 2017 17:54:57 GMT

Hi again

Thanks for gettimg back to me

Thanks also for trying the format.

I was hoping you wouldn't say its WMP12 as I can't rule that out as being a problem.

Users have had trouble with version12 generally, not just with Walkmans.

There are tips online how to, but there is no official way to roll back WMP

and methods I have seen involve using files provided by 'internet strangers'.

(With disclaimers too.)

I can't in all conscience point you towards them but if you're brave then Google will help you.

I appreciate you may not want to but did you try Media Go as Cass suggested?

If not then sadly I'm out of ideas and the best bet is to contact Sony support.