topic Re: How to Fix Audio Issues with WH-1000XM4 Headphones During Zoom Calls? in Portable Audio

How to Fix Audio Issues with WH-1000XM4 Headphones During Zoom Calls?

sam.kim168960 — Thu, 20 Jun 2024 12:57:31 GMT

Hello Sony Community,

I've been experiencing audio issues with my Sony WH-1000XM4 headphones during Zoom calls. Specifically, when I take off and put back on my headphones, I lose audio completely and have to turn the headphones off and on again to restore it.

Has anyone else encountered this issue with the WH-1000XM4 headphones?
Are there any specific settings or firmware updates that can resolve this problem?
What troubleshooting steps would you recommend to fix this issue?

Any help or suggestions would be greatly appreciated. Thank you!

Re: How to Fix Audio Issues with WH-1000XM4 Headphones During Zoom Calls?

Anonymous — Sat, 29 Jun 2024 16:54:09 GMT

Hey @sam.kim168960

Please, check if the firmware of your headphones is up-to-date

https://www.sony.co.uk/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261611

Re: How to Fix Audio Issues with WH-1000XM4 Headphones During Zoom Calls?

sam.kim168960 — Mon, 01 Jul 2024 05:08:51 GMT

thanks for your assistance........................