https://community.sony.no/t5/portable-audio/pairing/m-p/3945928#M13317 <P>Heyy <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.sony.no/t5/user/viewprofilepage/user-id/317355029">@Tim.46</a></SPAN>, seems like a connection issue to me, you can try to do some steps check the software <A href="https://www.sony.co.uk/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296559" target="_blank">version 3.2.1</A>, <A href="https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html?search=reset" target="_blank">reset it</A>, then try to<A href="https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html" target="_blank"> initialize it</A> test also with different phones or laptops to see what happens with the connection.&nbsp;</P> Thu, 09 May 2024 16:19:34 GMT Anonymous 2024-05-09T16:19:34Z https://community.sony.no/t5/portable-audio/pairing/m-p/3945242#M13311 <P>Hi, i have these WF-1000XM5&nbsp; in ear Headphones, now what keeps happening my phone keeps linking to them even when there in the case and its closed etc, i will try to make a call and my phone has no sound then i see my headphones are linked even when they shouldnt be,</P><P>Any body else had this ? there only a few months old should i take them back to the store or is it a softwear problem etc ?</P><P>Any help would be great..</P><P>&nbsp;</P><P>Cheers Tim</P><H3>&nbsp;</H3> Wed, 01 May 2024 11:33:52 GMT https://community.sony.no/t5/portable-audio/pairing/m-p/3945242#M13311 Tim.46 2024-05-01T11:33:52Z https://community.sony.no/t5/portable-audio/pairing/m-p/3945928#M13317 <P>Heyy <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.sony.no/t5/user/viewprofilepage/user-id/317355029">@Tim.46</a></SPAN>, seems like a connection issue to me, you can try to do some steps check the software <A href="https://www.sony.co.uk/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296559" target="_blank">version 3.2.1</A>, <A href="https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html?search=reset" target="_blank">reset it</A>, then try to<A href="https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html" target="_blank"> initialize it</A> test also with different phones or laptops to see what happens with the connection.&nbsp;</P> Thu, 09 May 2024 16:19:34 GMT https://community.sony.no/t5/portable-audio/pairing/m-p/3945928#M13317 Anonymous 2024-05-09T16:19:34Z