topic Bluetooth prompt appearing repeatedly on IOS App in Portable Audio

Bluetooth prompt appearing repeatedly on IOS App

YorkMan — Thu, 27 Jan 2022 11:44:58 GMT

Since updating IoS I'm being constantly reminded to turn on Bluetooth for my WH-900H headphones. When I'm not using my headphones I don't open the app and have no need to keep battery draining Bluetooth open. As I'm not selecting the app it should not be 'active' so why do I get the message every time I turn on my phone or wake it from sleep 'Turn On Bluetooth to Allow "Headphones" to Connect to Accessories' and what can I do to stop it appearing?

EDIT: This MAY be a more general issue as other apps occasionally open for no good reason, though not as often as the Sony app, which does rather have a penchant to open most often.

Re: Bluetooth prompt appearing repeatedly on IOS App

Piscie — Wed, 02 Feb 2022 15:08:08 GMT

Hey @YorkMan, I believe this issue is related to your iPhone not the Headphones itself. Are you turning the Headphones off when not in use by holding the power button for a few secs? and have you tried to restart your iPhone?

Re: Bluetooth prompt appearing repeatedly on IOS App

YorkMan — Wed, 02 Feb 2022 15:11:34 GMT

Hi, Thanks for replying. It's most definitely the phone/app - the headphones have not been used for over six months. Problem did not arise until I switched from an iPhone 5S to and iPhone SE. If I leave Bluetooth 'on' the problem does not occur and the app doesn't try to open... but having Bluetooth on drains the phone battery!

Re: Bluetooth prompt appearing repeatedly on IOS App

Piscie — Thu, 10 Feb 2022 14:02:02 GMT

Hey @YorkMan, have you tried to uninstall the Headphones connect app and reinstall it again?

Re: Bluetooth prompt appearing repeatedly on IOS App

YorkMan — Thu, 10 Feb 2022 15:52:08 GMT

Hi - I haven't but will try that.

Re: Bluetooth prompt appearing repeatedly on IOS App

Piscie — Thu, 10 Feb 2022 16:58:58 GMT

@YorkMan, Keep us updated about this!

Re: Bluetooth prompt appearing repeatedly on IOS App

YorkMan — Thu, 17 Feb 2022 12:07:14 GMT

Hello again. I've deleted the app and reinstalled and went through the complete setup all over again. Problem still persists so I've now 'Off loaded' the app as a rather brutal way to stop this happening as it was driving me mad. Off loading keeps the set up apparently (I haven't proved that yet!) so all I need to do now is reinstall the app when I want to use it.

I'd much rather the app only tried to connect when it was opened but for now I'll stick with this workaround. Thanks for your responses.