topic Betreff: WH-1000XM4 is dead after not using it for three months in Portable Audio

WH-1000XM4 is dead after not using it for three months

Stellamarissa — Sat, 11 Dec 2021 19:25:04 GMT

My headphones WH-1000XM4 is suddenly totally dead , totally out of function after not using them for circa three months. I have purchased my headphones for only one year and 2 m. ago. To charge the headphones is Ok but it is not possible to switch them on.

Betreff: WH-1000XM4 is dead after not using it for three months

IamNic — Sun, 12 Dec 2021 00:06:22 GMT

Hello @Stellamarissa,

there are two options to rectify any software-side issues which might prevent the headphones from starting. Both can be found in the "Troubleshooting"-section of the helpguide:

Reset

Initialiting the headphones

- Nic