topic Re: WH-1000XM3 can't connect with Windows 10? in Portable Audio

WH-1000XM3 can't connect with Windows 10?

man0negro0 — Tue, 12 Jan 2021 21:06:09 GMT

Hi,

So I'm sure this question has been asked by more than me here but i was unable to find any solution. I have two pcs one new lap top where they connected fine. But my media pc in my living room which is older refuses to connect, it has paired but not connected. The computer is using the ASUS USB BT 400 usb dongle.

Don't know what to do and SONY does not seem to want to adress the issue, at least not with a solution. Thats bad considering How Maaaany are experiencing this joke of an issue 2021 for so expensive headphones.

I read that you mus have the A2DP codec, is that something you can download?

Ill be super grateful for ANY pointers in this matter. I have so many new movies to watch and cant watch them as i want to try with these ones

Thanks!!!!

Re: WH-1000XM3 can't connect with Windows 10?

Strampke — Wed, 13 Jan 2021 12:13:55 GMT

I had the same problem the other day.

It's not the headphones.

Using an app (in my case Microsoft Teams) did it.

I expect that installing Zoom is easier.

These apps are good in searching for connected devices and setting the necessary settings.

One other thing to take a look at is your Antivirus software. That software is good in blocking connections.

Re: WH-1000XM3 can't connect with Windows 10?

Win_88 — Wed, 13 Jan 2021 16:09:59 GMT

I'd make sure the headphones are up to date by connecting them to a smartphone withe the Sony Headphones Connect app installed.

A2DP is a Bluetooth profile. It's basically a part of the Bluetooth receiver's specifications and isn't something that can be downloaded. So if you don't have it, your PC wouldn't be compatible with the headphones.

Re: WH-1000XM3 can't connect with Windows 10?

man0negro0 — Sat, 16 Jan 2021 16:23:01 GMT

Hi,

Thanks! The headphones are connected to the app daily and im 100% ive got the latest update.

Its wierd because they do have semi paired. In the printers and bluetooth section you can see two diffrent devices.

One LE_WH-1000XM3 and another just WH-1000XM3. When i right click on them and choose the Services tab i get the traditional tick boxes of the diffrent drivers/funtions, so i click them all in on both of the deices and then go to the bluetooth devices saction, where you add and, pair, and connect. They are both there the LE_1000XM3 is at the bottom and it just says i guess what in English would be Paired (direct translation from Swedish: Engaged /Coupled) the other one is at the top almost and says the came thing, but when you right click it you get the "Connect" and "Remove" buttons. Klicking the Connect button you Instantly with out even a split second passing the error message saying that it was not possible to connect, please check if the headphones are still recieveing (which they of course are, ive tried the regular alrady paired way and the lets pair way, neither works) But im like Hey, you didnt even TRY no way you could have even almost begun to connect, you threw in the towel on the Go and try to blame it on the headphones, your Fast but not That fast..." That actually a transcript of how i think in frustration when it happens 🐵

Ive got a new laptop and there all is paired, connecting and transmiting. I noticed that one has a driver called A2dp Source, which the other one does not, also on the laptop Both of the WH devices has an LE_ in front of them.both the handsfree and stereo devices of the headphones...

So there you have a bit more info....

Re: WH-1000XM3 can't connect with Windows 10?

konorok — Sat, 30 Jan 2021 06:31:04 GMT

I have the same issue now. Paired but not connecting. Easily connecting on Linux Ubuntu on the same PC and to the smartphone. But on Windows getting this message: "That didn't work. Make sure your bluetooth device is still discoverable, then try again." The drivers are all updated. Anyone found a solution yet?

P.S. This is weird, because I also have WF1000-XM3 and they connecting without a problem.

Re: WH-1000XM3 can't connect with Windows 10?

konorok — Wed, 03 Feb 2021 04:43:16 GMT

Update: I fixed this eventually by playing around with Bluetooth drivers, installed, uninstalled, installed, used different Driver updaters and somehow made it to connect to the headphones again.

Re: WH-1000XM3 can't connect with Windows 10?

man0negro0 — Wed, 03 Feb 2021 23:44:58 GMT

Hi,

Sorry for not responding earlier. Im glad to hear you got it resolved as i know what bloody headache i went through myself. Its under All critizism that Sony has not gotten off their fat asses and resolved this with either a fix or pointers, im still super ***** about it. As if its some pair of junk headphones i got free on a bloody airplane...

Anyway F* 'em!

So i might be able to compensate you for letting you down on the late response....You know the headphones supports an audio codec called aptX HD? If not here is a link about the codec: https://www.aptx.com/aptx-hd

As much as the headphones may support it its not for granted that your pc is or if it has it installed, so here is a link with instructions: https://www.youtube.com/watch?v=3qr5o8x4LDQ

...and finally here is a download link to the install file: https://www.dell.com/support/home/sv-se/drivers/DriversDetails?driverId=100J9&fileId=3546946146&lwp=rt

It says Dell but its an Intel software so never mind the dell name, once yo install it youll see only Intel. My only reservation is that its a 32bit version, could not find a 64bit. Once its installed and the headphones are connected and starts playing youll see a new popup notice down in the right corner by the taskbar. Ive attached a picture of it, its in Swedish but its basically saying that "You are now using aptX with technology from Intel". Lastly youll see whats shown in the second picture from the Sound settings tab saying " aptX Support is now activated." with a ticked in tick box.

Now youll have aptX HD playing from your PC... How fantastic it would had been if Sony Cared to share this info, fi they even know about that it Might be neded, well lets not hold our breaths and just solve it ourselves. Just takes so much time totally unneccearily but there you go. They have make some pretty damn good headphones thats not even argueble but the quality of thier information on things like this is sub par. My dog is better at letting me know when he needs to take a *****.... Imagine all the people who have zero tech savvyness, i feel for them.

Once again... Anyways... Hope it runs smooth for you know.

Best Regards!

Ansu

This one pops up for me each time i connect the headphones to the laptop. Youll probably also see a new addition oa a background software named "iBT Audio monitor" thats the kicker thats making it happen.This mark would also be visible each time, but you must obviously open the Sound settings by right clicking the sound icon in the taskbar.

Re: WH-1000XM3 can't connect with Windows 10?

HannahEd01 — Fri, 05 Feb 2021 11:02:00 GMT

Hey there konorok , I'm glad that it worked finally. *_* could you share what are the steps that you tried so that may benefit others?

Re: WH-1000XM3 can't connect with Windows 10?

konorok — Wed, 03 Mar 2021 22:03:44 GMT

I don't know to be honest, it was working fine since then but now I'm stuck with this issue again after about a month. The culprit is most likely bad drivers, so I'm trying to sort it out and if lucky will try to figure out which exact driver causing this.

Re: WH-1000XM3 can't connect with Windows 10?

konorok — Thu, 04 Mar 2021 19:49:22 GMT

So did anyone find out what's really causing this issue?

Cause I'm stuck with this issue again, tried all sorts of drivers but nothing works, even did windows repair update install.

Getting these errors:
"Couldn't connect" - via 'Connect' function on the right pane.
"That didn't work. Make sure your Bluetooth device is still discoverable, then try again." - via Bluetooth settings.

It shows this on all Bluetooth devices but it's not even actually trying to connect, instead instantly shows "Couldn't connect" error.

Re: WH-1000XM3 can't connect with Windows 10?

Strampke — Thu, 04 Mar 2021 20:52:29 GMT

Not that this will solve your problems, but here is a link.

Reading manuals and watching an instruction video may help.

Re: WH-1000XM3 can't connect with Windows 10?

man0negro0 — Thu, 04 Mar 2021 21:06:58 GMT

What i finally did was to go and buy a Bluetooth dongle,disabled the orrfinal Bluetooth and installed this one, mind that it’s in Swedish but you can still see that it’s a Bluetooth dongle that has the APTX Codec enabled and that’s Bluetooth HD sound a codec the M3’s understand.

I had to go a bit outside the normal install routine but I explained that in my post above and provided links.

my conclusion is that the m3’s are very picky when it comes to drivers and while Bluetooth generally is very generic anything kind of works with something Thad works for most things... but not the m3. Anyways I got it to work and with HD Sound from the new ApTx codec from

quallcom and driver from intel.

so its a bit better even that it would had been of it has worked on the first attempt, and thats what most atr Happy with, thst means abandoning the A2DP Codec replacing it witj the APTX as per above. But thst codec does not work with snytning other than a bluetooth infrastructures that can accomodate it and speak the same jive.

https://www.kjell.com/se/produkter/mobilt/bluetooth/bluetooth-adaptrar/bluetooth-usb-adaptrar/plexgear-bluetooth-adapter-med-aptx-p92954?gclid=CjwKCAiAp4KCBhB6EiwAxRxbpB094TnX-7ivHtubfrQT5hcycfJOM0Y9Kdj3FptphDYCnqGYUL4CaRoCUfEQAvD_BwE&gclsrc=aw.ds

Re: WH-1000XM3 can't connect with Windows 10?

konorok — Thu, 04 Mar 2021 23:08:12 GMT

About a month ago I was able to fix this issue by playing around with drivers and it worked perfectly until yesterday after I installed some new drivers with Auslogics/Tweakbit Driver Updaters (which in my opinion are not very reliable/stable) and after I did it this issue happened again. So I'm more than sure that this is the driver fault, now I'm trying to troubleshoot it and point out which exact driver/s causing it, also will compare all drivers with the normally functioning Windows where headphones easily connecting. I will let you know if I find something new that may solve this issue.

* I use a Bluetooth dongle too by the way:
Maxesla Bluetooth 4.0 USB Dongle Adapter Wireless Bluetooth Transmitter Receiver for Windows 10/8 / 7 / Vista/XP Laptop PC for Bluetooth Speaker, Headset, Keyboard, Mouse, Game Controller: Amazon.co.uk: Computers & Accessories

P.S. The thing is that all the Bluetooth devices are correctly paired, but if you click on any of them including WH1000-XM3 headphones it instantly shows 'Couldn't connect', even without actually trying to connect.

Re: WH-1000XM3 can't connect with Windows 10?

konorok — Fri, 05 Mar 2021 05:22:06 GMT

Ok, SOLVED!

After hours and hours I finally solved it and know exactly what was causing it. I was right when I was talking about the drivers.

So basically I use many different driver updaters such as Driver Booster, Driver Easy and DriverMax, these three I prefer most of all as they provide most reliable drivers compared to the other ones I used recently which messed up with my drivers including Auslogics, TweakBit, Smart Driver Updater etc.

But only the DriverMax happen to backup all my drivers that I had installed on January, I started to restore drivers one after another while keeping my headphones paired to the PC and turned on during all that time, after third driver that I restored it automatically connected and I've heard in headphones "Bluetooth connected", such a relieve.

The driver that helped me out in my case is 'Hands-Free AG (LE_WH-1000XM3)'
Before that one I restored were 'Avrcp Transport' and 'A2dp', they might be essential too, but after restoring them nothing happened

After installing this one it automatically connected:

That was before:

That is after:

It connected but for full headphones functionality I still need to restore the rest of the Bluetooth drivers.

If you used any Driver Updater I recommend to look for backups, most updaters usually make backup when you install new drivers, and from there start to restore one by one until your headphones connect to your device, and use only reliable/stable drivers.

Ask me any questions regarding this issue, I will try to help you out.

Regards