Faulty product and extremely poor customer service

Lisaroberts33 — Fri, 15 Nov 2013 09:01:27 GMT

Shortened version of events. Purchaesd Vaio online 1/9/2013. Went for repair on 5/11/2013. Contacted support on the 8th and was told it would be fixed in 4-5 days. On the 12th I called support again and was told the part that was needed was not available until 14/01/2014. Despite numerous calls and email there have been no calls from Sony whatsoever and I am doing all the chasing to find out what is going on. Visited CAB and have been advised to start small claims proceedings, don't want to but this is looking like the best option!

Re: Faulty product and extremely poor customer service

Thalamus. — Fri, 15 Nov 2013 09:21:40 GMT

Hi Lisa,
I can understand your frustration but creating multiple threads on the user forum isn't going to help us get an answer quicker..
Hopefully now you have supplied the case number I can forward it on to one of my contacts so they can investigate this for you, IF I receive any information I'll update this thread - http://community.sony.co.uk/t5/PCs-Accessories/Vaio/m-p/1419718#M132307

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Faulty product and extremely poor customer service

Re: Faulty product and extremely poor customer service