topic Help with VAT back form in General chat

Help with VAT back form

RJUK2010 — Wed, 08 Dec 2010 14:37:40 GMT

Hi folks,

I've recently bought a Sony NEX-5 camera with the intention of sending off for the VAT back, but am a little confused with a couple of things on the application.

Firstly, the European Guarantee form. I have one, but as the camera was ordered online it arrived within the Sony sealed box, and as such has not been stamped by the shop that I bought it from. Does it need to be stamped for the purpose of the VAT back claim, or is it only stamped if/when you return the item under the guarantee?

Secondly, the serial number and model codes are not clearly labelled on the device at all, so I was wondering if anybody with a NEX-3 or 5 can shed some light. Is the model just "NEX-5", or do I have to specify the package that I bought? On the box it says "NEX-5 D" I think, because I have the dual lens kit, however on the bottom of the camera it just says Model No: NEX-5. The serial number is not marked at all, but again, there is a sticker on the bottom of the camera with a number of about eight digits printed on it.

Any help you can give would be appreciated!

Help with VAT back form

specialist-convergence — Fri, 10 Dec 2010 13:18:37 GMT

Hi it is not important if the Garantee form is not stamped, the model number entered on the form need to match that on your proof of purchase, ie NEX-5D then the same , you will find the serial number on the base of the camera and also on the bar codes on the box, it wil have SO1- befor the serial number.

I hope this helps

Help with VAT back form

RJUK2010 — Sat, 11 Dec 2010 20:26:11 GMT

Yes, perfect, that's exactly what I needed to know. Thanks for your help! :smileygrin:

Help with VAT back form

mfreidin — Thu, 16 Dec 2010 22:19:18 GMT

My Guarantee form was in sealed package w/out stamp and other details.

Do I need to fill model, serial number, etc. myself or just send it as is?

Thanks.

Help with VAT back form

Blencogo — Fri, 17 Dec 2010 20:41:47 GMT

You can download a copy of the European Guarantee from here: -

ftp://ftp.vaio-link.com/pub/manuals/consumer/415413101.PDF

Fill in the model and serial number.

Help with VAT back form

RJUK2010 — Sat, 18 Dec 2010 00:42:36 GMT

I don't think that was really the question. He already has the form, he just wants to know whether to just send it "as-is" with the VAT back claim form, or if anything has to be stamped or filled-in.

Judging by the posts from specialist-convergence, the answer is no, though I'm interested to hear if you think it does need to be filled-in at all.

Help with VAT back form

mfreidin — Sat, 18 Dec 2010 10:56:49 GMT

That's right. Actually, I have got an answer from Sony rep.,

"Thank you for your recent e-mail received on 16/12/2010 10.38 PM.

After reading your e-mail I can confirm that you do not need to fill anything out and all you need to do is send it with the receipt. This will still enable to to claim the VAT back.

I hope this information is of some assistance. Thank you for your enquiry.

Yours sincerely

Amit Mehta

Customer Information Centre

SONY UNITED KINGDOM"

More than clear now )))

Help with VAT back form

journo70 — Thu, 30 Dec 2010 16:18:41 GMT

How long do we have to wait for the VAT back? I'm feeling like this is a con...i have been waiting for a month now with no communication from Sony except for when i phone them and they tell me they are still processing the claim. I won't be buying Sony products again.

Help with VAT back form

RJUK2010 — Mon, 03 Jan 2011 13:30:09 GMT

Be patient. They probably have thousands and thousands of claims to go through, and at the moment everybody is on holiday (assuming they don't send the claims abroad).

Expecting them to call you every few days and update you on the processing of your claim is expecting a bit much. Most likely a little Polish or Indian chap is looking through your forms, and as such the UK customer services would have no idea on the status of your claim. You'll know it's been done when you see the money in your bank - so keep an eye on that.

I'm just finishing off my forms now...

Help with VAT back form

StartTheCar — Wed, 05 Jan 2011 11:21:07 GMT

Thought I would just drop into this conversation and see however everyone is fairing with their Vat-Back claims?

As RJUK2010 suggests, this promotion has been very popular and, along with the weather/general time of year, has seen the ladies and gents at the fulfilment worked to the limit to get through them all. Despite this, the number of complaints we are seeing here and via the call centre seems to be relatively small. For the most part I believe the applications are being processed and completed within the given time period, although obviously feel free to tell me if this isn’t the case.

Best regards
Lee

Help with VAT back form

poliver77 — Tue, 18 Jan 2011 21:38:04 GMT

Hi Lee,

Please can you help me!? I've been trying to contact the helpline for the VAT back but I'm constantly getting the engaged tone! I've also tried to contact all my local Sony centres but also either get the engaged tone or an answer phone. It's very frustrating!

I sent my claim form & original receipt but forgot to enclose my guarantee document. I tracked my claim and it was delivered on 24th December. I've not had any correspondance from Sony regarding my claim.

What should I do? I'm now concerened that I have missed the 'cut off' date to claim (which from reading other peoples comments is 28 days) although I can't recall being advised of this on the form or by the sales person when I purchased my product.

Please advise as I am becoming more frustrated by the day!

Thanks.

Help with VAT back form

mfreidin — Tue, 18 Jan 2011 21:56:20 GMT

I sent documents just before Christmas and got the VAT cheque back recently. Taken about 3 weeks.

Help with VAT back form

flintst0ne — Sun, 06 Feb 2011 15:08:13 GMT

Hello,

I sent my VAT letter off in the first week of January and haven't heard a thing since

Does anyone know the normal time it takes to process and who to contact to chase up?

Thanks

Help with VAT back form

phooeyman — Tue, 08 Feb 2011 10:52:55 GMT

Sony is messing me around now .....

Message was edited by: phooeyman

Help with VAT back form

pepagna75 — Tue, 08 Feb 2011 16:18:59 GMT

I sent my form and documents before christmas, after buying a Bravia tv specifically because of this offer. I have not heard a thing, after 6 weeks. What is the helpline number please ?

Peter

Help with VAT back form

RJUK2010 — Sat, 12 Feb 2011 17:25:32 GMT

Finally received my VAT back claim confirmation yesterday in the post. I basically received an envelope with the returned forms that I sent away, plus a letter from Sony telling me that they'd be paying the claimed VAT back into my account as requested.

Help with VAT back form

rebecca40 — Thu, 14 Jul 2011 20:14:13 GMT

Am I the only one still awaiting vat back? Sent off all the paperwork in January and have no response to e-mails, telephone calls!!

I made copies of all the forms and have tracking number and proof of delivery via track and trace.

So why am I having no joy?

I have PM'd Lee but as yet no joy there either.

Any help gratefully received.

Bex