topic Re: Xperia XA1 in General chat

Xperia XA1

civonavi — Tue, 24 Nov 2020 11:15:30 GMT

Hi! I wanted to Hard Reset an Xperia XA1 (it was my brother's , setting it up for my mother). It was locked out with a pattern password, which he ofcourse did not remember. I factory reset it, but when I turned it back on it prompts me for an email. The phone won't go into the boot menu when I hold up Power + Volume Up/Down keys. It just takes me right back to typing in the google account. Is there a way around this or is any effort futile?

Re: Xperia XA1

CosmicTomato — Tue, 24 Nov 2020 14:06:43 GMT

That's Google Device Protection, it forces users to sign into the email address they have on the phone, to prevent stranger access.

No way around it, not that I know of at least, only service centers can erase a device from Google's protection.

It's fine if the password of the account is forgotten, as he can recover it in other means, and then sign into the account on the phone after having changed the password.

Re: Xperia XA1

civonavi — Tue, 24 Nov 2020 19:18:21 GMT

Thanks for the quick response! The problem is he does remember his
password, but it returns an error message saying "Something went wrong" and
then nothing happens.

Re: Xperia XA1

CosmicTomato — Wed, 25 Nov 2020 11:20:41 GMT

I guess you can erase the phone, with Google Find my device. you'll only need to sign into the same Google account on any browser.

Re: Xperia XA1

civonavi — Wed, 25 Nov 2020 11:24:21 GMT

Well the thing is, I can't as it's been logged out. Like I previously
said,it's already been erased due to my brother not remembering the unlock
pattern causing the phone to erase all data and now it won't let it log
back into his gmail account which was the only one used on the phone. It's
been pretty much factory reset but it's google encrypted.

Re: Xperia XA1

CosmicTomato — Wed, 25 Nov 2020 11:37:00 GMT

Yes, a factory reset would require you to log in to verify the original user, but if you have done the deletion through the Google account, I believe it could just start up normally without signing in, you'd need to sign into Find My Device, on a PC, and choose the erase device option.

Re: Xperia XA1

civonavi — Wed, 25 Nov 2020 11:40:21 GMT

That's something I unfortunately can't do as it's already been reset
because of the password issue. He's logged out of the Xperia (using a new
phone) and when we try to log into the Xperia with the previously used
email it just keeps reporting some error. It also doesn't go into the boot
menu when I use the Power + Volume Up/Down buttons,just skips it entirely.

Re: Xperia XA1

CosmicTomato — Wed, 25 Nov 2020 11:45:04 GMT

Can you try signing into the account on another browser or such, to make sure the credentials are correct? and recover the account changing the password if it lets you, to sign in anew on the XA1.

Re: Xperia XA1

civonavi — Wed, 25 Nov 2020 11:49:21 GMT

Pretty sure we tried that already,but willing to try again. Thanks for the
tips tho,I'll keep ya posted.

Re: Xperia XA1

CosmicTomato — Wed, 25 Nov 2020 14:08:55 GMT

If nothing works eventually, guess you'll have to get it looked at, if you'd like to use it again.