topic Re: Lifelog not working in General chat

Lifelog not working

CAMPBELLOBK97 — Wed, 29 Apr 2020 06:06:23 GMT

I'm currently having some issues with the Lifelog app as I am unable to log in. Every time I go to log in it just says "unable to log in please try again later". I've done everything I can such as reinstalling the app, trying a different account and restarting my phone.

Re: Lifelog not working

aker23 — Wed, 29 Apr 2020 06:31:42 GMT

I have the same problem!

Re: Lifelog not working

CAMPBELLOBK97 — Wed, 29 Apr 2020 08:07:21 GMT

Is it not letting you log in?

Re: Lifelog not working

aker23 — Wed, 29 Apr 2020 09:31:39 GMT

Yes. Yesterday I could not sync my Smartband with Lifelog. So I deleted and reinstalled it. Since then, I can't log in with my Google account. It says failed attempt, try later. I have tried to log in with my Sony account too, It says there's an error.

Re: Lifelog not working

ScorpioViking — Wed, 29 Apr 2020 11:02:33 GMT

Hi, I'm also experiencing difficulties with Lifelog, yet in my case it's while trying to update my sleeping log. It's informing me that "Could not sync data with the server". Hopefully, in my optimistic opinion, it's just a case of the server itself getting serviced and it'll be back shortly.

Re: Lifelog not working

aker23 — Wed, 29 Apr 2020 11:34:13 GMT

I deleted Lifelog because I couldn't sync for hours. So I deleted, reinstalled and now I can't log in. But at least I know I'm not the only one.

Re: Lifelog not working

Abeerzs — Wed, 29 Apr 2020 19:18:47 GMT

Same here, not working suddenly

Re: Lifelog not working

rvillacaro — Wed, 29 Apr 2020 19:29:19 GMT

The same problema today

Re: Lifelog not working

aker23 — Thu, 30 Apr 2020 08:19:14 GMT

I wonder how this works? Is anyone from Sony read these chats?

Who answers our reports about this problem?

Re: Lifelog not working

SusieH777 — Thu, 30 Apr 2020 09:40:37 GMT

I have the same problem - for last 3 days. Not syncing with server at all.

Manchester UK

Re: Lifelog not working

Lazer001 — Thu, 30 Apr 2020 10:29:04 GMT

I am having the same problem - cannot sync - was going to uninstall but reading this thread, I won't for now. I have sent an email to Sony support.

Re: Lifelog not working

jandis171 — Thu, 30 Apr 2020 10:32:53 GMT

I now find that mine will also not record sleep - even when entered manually

Re: Lifelog not working

Simon2597 — Thu, 30 Apr 2020 10:35:28 GMT

Have the same problem, wouldn't sync for a few days, deleted and reinstalled and now can't log in. Restarted phone made no difference. Sony we need you to fix this.

Re: Lifelog not working

Yorkie51 — Thu, 30 Apr 2020 12:23:18 GMT

I have the same problem for 3 days. Did 10000+steps walking but it records it as 2.5km when it was around 8.5km

Re: Lifelog not working

Spoontastic — Thu, 30 Apr 2020 22:51:01 GMT

Mine too, I haven't been able to sync data from 26/4/20 on a Moto G7 Power in the UK.

The sleep periods are showing in grey behind the orange add sleep symbol, but "cannot connect to server" to sync the rest 😔

Re: Lifelog not working

ScorpioViking — Thu, 30 Apr 2020 23:06:47 GMT

Seems to be working lately, but only intermittently, possibly especially
during nighttime, like right now, CET 01:00.

Re: Lifelog not working

comonshelly — Fri, 01 May 2020 00:50:49 GMT

I have tried contacting Sony customer service directly, and they were not helpful. It might help if we all tried that though. I doubt Sony monitors these threads.

Re: Lifelog not working

aker23 — Fri, 01 May 2020 08:53:52 GMT

How did you reach Sony customer service? Because I've tried and that's how I got on this forum.

Re: Lifelog not working

jandis171 — Fri, 01 May 2020 09:31:21 GMT

Mine appears to be working now, maybe they have taken notice of these remarks

Re: Lifelog not working

aker23 — Fri, 01 May 2020 09:35:14 GMT

I was able to log in too! It's refreshing now.