topic Re: Z5 broken screen in Z Series

Z5 broken screen, how to connect mouse with OTG

PJW28 — Sat, 13 Feb 2016 10:46:56 GMT

Help!!! Broken screen on Z5, usb recognition NOT done before break. Is there any way to get unit to recognise usb otg so I can use mouse to access . Unlocking is not a problem as thumb print done. I can get to home screen but of course touch don't work at all. Aid or ideas appreciated. Thanks

Re: Z5 broken screen

FrontierGate — Sat, 13 Feb 2016 12:23:36 GMT

Broken means physical damage or other problems?

Re: Z5 broken screen

PJW28 — Sat, 13 Feb 2016 12:29:19 GMT

Broken screen meaning glass is cracked in numerous places, touch now unuseable. Phone was dropped , no other damage thanks

Re: Z5 broken screen

Uliwooly — Sat, 13 Feb 2016 18:50:33 GMT

@PJW28

I'm sorry to say this, but there's no other way around this.

Re: Z5 broken screen

PJW28 — Sun, 14 Feb 2016 07:58:27 GMT

Thanks,so it seems. Everyone and everywhere I've asked says the same. New screen Monday at huge expense. Not that I'lol go into it, but I loathe Vodafone right now!!! Grrr

Re: Z5 broken screen

Christofer — Tue, 16 Feb 2016 10:54:10 GMT

Hi @PJW28,

Sorry to hear this.

I realize this might be too late but you should be able to get the phone to recognise a connected USB device by forcing a power off (pressing and holding volume up (+) and the power key) and then powering on the phone with the USB device already connected to the phone with an OTG adapter.

Re: Z5 broken screen

KyleTommo — Tue, 28 Jun 2016 12:35:40 GMT

how can i change the phone into media file transfer mode i was able to login using the steps with an OTG cable but how do i change the mode of the phone to MTP mode ?

Re: Z5 broken screen

davrix — Mon, 04 Jul 2016 07:37:14 GMT

Thanks for the tip on how to get the Sony Experia z5 to recognise a USB mouse with USB otg. I brought the adaptor from Maplin, we even tried it in store (which didn't work) but I brought it anyhow to try again at home. So now i can access the phone and perhaps do an online backup ( next thing to try).

Next question is can i connect my Experia to Xperia Xompanion on my PC at the same time ?

Normally I would use USB, however that is taken. Can I make a WIFI connection ?

Thanks

Davrix

Re: Z5 broken screen

Christofer — Tue, 05 Jul 2016 14:37:45 GMT

@KyleTommo It will not be possible to select connection mode if you connect the phone to a PC after unlocking it. What you can do is use the OTG cable and mouse to make a backup to an SD card or to the online account using the Backup & Restore feature found in Settings.

@davrix Xperia Companion will not be able to connect to the phone since you need to choose connection mode after connecting the phone to a PC. As mentioned above you can make a backup to an SD card or to the online account. There might also be third party backup alternatives one could turn to.

Re: Z5 broken screen

YirdanAngelov — Thu, 07 Jul 2016 18:43:35 GMT

Thank you, thank you, thank you, this answer saved my day, I use to have Sony Z2 with broken screeen, then i found out about the usb mouse, then I`ve upgrade it to Z5 Premium and broke the screen screen yesterday, tryed with the mouse but it didn`t work, i was so surprised and disapointed because of that, never thouth that a simple restart will do it. somethimes the answer is soo simple.

Re: Z5 broken screen

Christofer — Fri, 08 Jul 2016 14:22:38 GMT

@YirdanAngelov I'm happy to hear that, you're welcome.

Re: Z5 broken screen

Paige194 — Mon, 25 Jul 2016 13:38:25 GMT

Hi there,
I have the same problem with my xperia Z5.. The glass is broken therefore the touch is not working.. Which wireless mouse is compatible with the phone as i need to back up everything to my SD card.

Using On the Go with broken touch screen

Philbo1 — Mon, 05 Sep 2016 14:00:49 GMT

Hi,

I've just cracked the touch screen on my Z5 compact rendering it un-useable. I'm keen to get into the phone to back up the contacts and files etc.before sending it off for repair.

I was hoping to use an On the Go cable but both keyboard and mouse aren't recongnised. I've read elsewhere they're only recognised if you go through settings.

1. How else can I get into the phone to back up the data?

2. Can I get On The Go to work as a plug and play.

Thanks

Re: Using On the Go with broken touch screen

Christofer — Mon, 05 Sep 2016 14:11:03 GMT

Hi @Philbo1, I'm sorry to hear about your phone.

I merged your topic with this one. If you power on your phone with an OTG cable and device connected you should be able to use them. Please see the previous replies here for more information.

Re: Z5 broken screen

Philbo1 — Mon, 05 Sep 2016 14:42:14 GMT

I'm pleased to say this fix works. You can force your device to recognise a mouse/peripheral through forcing a restart. Big thumbs up to Sony support

Re: Z5 broken screen

Christofer — Mon, 05 Sep 2016 14:48:50 GMT

@Philbo1 Glad to hear that, happy to help!

Re: Z5 broken screen, how to connect mouse with OTG

Jose28 — Thu, 15 Sep 2016 07:39:06 GMT

1- Unlock your device with fingerprint

2- Connect a PS4 controller via OTG and press PS button

3- Now you can use PS4 controller without OTG, so remove the controller cable

4- Connect a mouse

5- Go to Settings > Device connection > USB Connectivity > Detect USB device.

Xperia Z5 Broken glass, unable to restore backup files.

XZ5Norway — Thu, 20 Oct 2016 10:28:00 GMT

I accidently dropped my z5 to the ground yesterday, an now im unable to restore my backup files before sending it to service.

I tried with OTG cable and Samsung Usb Connector. But none of them arent working.

Anyone experienced the same? is there something i can do ?

Re: Xperia Z5 Broken glass, unable to restore backup files.

Christofer — Thu, 20 Oct 2016 10:52:23 GMT

Hi @XZ5Norway, I'm sorry to hear about your phone.

I merged your post with this topic on the same subject. If you power on your phone with the the OTG cable already connected it should be able to connect.

Please see my earlier post here for more information.

Re: Z5 broken screen

stolendog — Tue, 28 Mar 2017 10:51:12 GMT

@Christofer wrote:
Hi @PJW28,

Sorry to hear this.
I realize this might be too late but you should be able to get the phone to recognise a connected USB device by forcing a power off (pressing and holding volume up (+) and the power key) and then powering on the phone with the USB device already connected to the phone with an OTG adapter.

I tried this for my sony z3, but phone still cant recognise a connected usb mouse 😕 I tried to use that mouse with samsung phone and it works perfectly. How I can connect mouse to my phone (touch screen isnt working) ?