topic 2 SIM ringtone in Z Series

Z5 premium dual simple ringtone setting missing

BEJOYS — Wed, 09 Mar 2016 10:28:03 GMT

Different ringtone for dual sim setting missing after mm update

Re: Z5 premium dual simple ringtone setting missing

Jonesi — Wed, 09 Mar 2016 14:13:34 GMT

Just received update (6.0) and now I have same problem! Z5 E6683

I can't select own ringtones for SIM1 and SIM2 anymore, only one ringtone in use.

Hopefully this will be fixed very soon.

Re: Z5 premium dual simple ringtone setting missing

simon2u — Thu, 10 Mar 2016 14:59:09 GMT

Same issue after upgrading to Android 6.0...different ringtone for each SIM should be basic feature of dual SIM phone...more so Z5 being Sony's most premium phone...my previous LG G4 maintains this feature even after upgrade to Android 6...please restore this critical feature (especially for a dual SIM phone) in next software update. Thanks.

Re: Z5 premium dual simple ringtone setting missing

AymanB — Fri, 11 Mar 2016 00:13:59 GMT

Same problem in Xperia Z5 dual after update to mm only one ringtone to both sim

Re: Z5 premium dual simple ringtone setting missing

sherifsameh — Fri, 11 Mar 2016 12:25:44 GMT

I HAVE THE SAM PROBLEM AND I CALLED SONY SUPPORT HE TOLD ME REPAIR MY PHONE SOFTWARE I DO THAT TWICE BUT ANYTHIG NOT HAPPEND THE SAM PROBLEM NOT FIXED

Re: Z5 premium dual simple ringtone setting missing

karthikv37 — Fri, 11 Mar 2016 13:07:52 GMT

Same problem for me as well.

Re: Z5 premium dual simple ringtone setting missing

simon2u — Sat, 12 Mar 2016 02:49:58 GMT

Called and wrote to their support center...they said "will forward to the relevant department to add back the feature." I think more of us need to call and write to their support center to accelerate their resolution timeline, which I hope most of us have already done so.

Re: Z5 premium dual simple ringtone setting missing

Hockleys — Sat, 12 Mar 2016 13:18:55 GMT

I have the same problem, only one ringtone for both sim cards. No option to select Sim1 or Sim2 to select ringtones. Very annoying. Sony, please fix quickly.

2 SIM ringtone

Mokady — Sun, 13 Mar 2016 06:50:41 GMT

After updating the latest version of Android 6.0 I'm unable to have 2 different SIM ringtones for my Z5 dual.
Any idea how to set it?

Re: Z5 premium dual simple ringtone setting missing

simon2u — Mon, 14 Mar 2016 14:03:42 GMT

This option no longer available post update to Android 6.0...it's an unacceptable omission or oversight on the part of Sony...such feature is a must for any dual SIM phone...you need to call or write to Sony to express your annoyance and ask for immediate restoration of this feature for Android 6.0...

Android 6.0 Ring tone bug

vgs21 — Tue, 15 Mar 2016 05:28:02 GMT

This new update removed an important function from my Z5 Premium DUAL. After upgrading I lost the option in settings menu to keep seprate ring tones for SIM1 and SIM2. Can anyone confirm the same problem??? Does anyone have
got any solution or any information regarding the same????

Re: Android 6.0 Ring tone bug

Rickard — Tue, 15 Mar 2016 09:44:06 GMT

I've forwarded this internally for more information. I will let you know as soon as i have more information on this.

Re: Android 6.0 Ring tone bug

vgs21 — Wed, 16 Mar 2016 05:47:24 GMT

Thanks Rick.

Re: Z5 premium dual simple ringtone setting missing

Hockleys — Wed, 16 Mar 2016 07:57:54 GMT

Anyone know if it's possible to uninstall the Android 6.0 update and restore the phone to the previous version so that the dual ringtone returns? This is a huge loss and I can't see any benefit of the new software.

Re: Android 6.0 Ring tone bug

Rickard — Thu, 17 Mar 2016 09:22:58 GMT

I've received more information on this and in Android 6, it's no longer possible to set ringtone to your second SIM card. This is a limitation on platform level from our platform supplier and this feature will not be available on our products on Android 6.

Re: Z5 premium dual simple ringtone setting missing

simon2u — Fri, 18 Mar 2016 11:44:03 GMT

I'm with you vgs21...it's absolutely unacceptable for a premium phone not being able to support this basic feature of dual SIM phone! And Sony blame it on their hardware platform? This has to be a joke! But unfortunately the joke is on us, the customers!

I've written to Sony and received their unbelievable response saying they have not received any complaints from any other customers about this issue.

Let's call their hotline and continue to write to Sony until they realized their folly! We didn't fork out approx USD700 for a phone without such basic feature as different ringtone for each SIM.

Re: Android 6.0 Ring tone bug

vgs21 — Sat, 19 Mar 2016 07:30:00 GMT

@Rickard wrote:
I've received more information on this and in Android 6, it's no longer possible to set ringtone to your second SIM card. This is a limitation on platform level from our platform supplier and this feature will not be available on our products on Android 6.

Sony's software developers sux. They don't know how to program. On lollipop you can have one function and on mm you remove it by saying platform is not supported. Don't you even feel shame on being a sw developer,Sony?????? It's better to buy Lenovo or Xaomi or Micromax than Sony who charges 800$ for their phone and don't know how to program important functions of the phone.

Re: Android 6.0 Ring tone bug

AymanB — Sun, 20 Mar 2016 14:16:32 GMT

This is very bad news, realy it is shame for Sony, I did a mistake that I change my previous Galaxy S6 Dual.

Re: Android 6.0 Ring tone bug

matt_pl — Mon, 21 Mar 2016 08:15:59 GMT

This is so discouraging. That puts me off from upgrading to 6.0, since I want to know if I get a work call or private call, every time. When I bought the phone, it was already annoying to choose a SIM card everytime I wanted to make a call. So I had to install 3rd party app to tie a number to a SIM card. Then another 3rd party app for messaging so I could tie SIM card to a recipient without having to choose it every time.

Now this ringtone thing. Is anybody at Sony actually using their own dual sim phones?

Re: Z5 premium dual simple ringtone setting missing

Hockleys — Mon, 21 Mar 2016 12:39:06 GMT

It's a disgraceful on behalf of Sony and frankly it is a blatant misdescription of the phones abilities. This is the 4th version on a Sony Xperia phone I have bought but will be the last Sony if it isn't sorted.