topic Re: Fast charger not working in Z Series

Fast charger not working

Mkswamy — Tue, 10 May 2016 03:41:13 GMT

At first my Sony z5 used fast charger automatically. But now it's not working. Please help me to activate fast charger again.

Re: Fast charger not working

CameronT — Tue, 10 May 2016 03:56:31 GMT

Hi @Mkswamy,

Welcome to the community.

How long is it taking to charge your phone on the quick charger at the moment?

Re: Fast charger not working

Uliwooly — Tue, 10 May 2016 03:57:56 GMT

Is it a quick charger 2.0 or fast charget?

Re: Fast charger not working

Mkswamy — Tue, 10 May 2016 04:47:48 GMT

Hi it's fast charger

Re: Fast charger not working

Mkswamy — Tue, 10 May 2016 04:49:03 GMT

It's taking nearly 2 hours to get fully charged. But now it's not working

Re: Fast charger not working

CameronT — Tue, 10 May 2016 04:52:05 GMT

@Mkswamy,

When you say it's not working, does it not charge at all or is it charging slowly?

Re: Fast charger not working

Uliwooly — Tue, 10 May 2016 04:53:37 GMT

A Z5 wil go from 0 to 100% in more than two hours, unless you have a quick charger 2.0. Also, if you are streaming videos, music, playing games, it will take a lot longer.

Re: Fast charger not working

Mkswamy — Tue, 10 May 2016 04:53:49 GMT

How to activate it again

Re: Fast charger not working

Mkswamy — Tue, 10 May 2016 04:56:01 GMT

Yeah.it's charging slowly.it takes more than 3 hours to charged fully

Re: Fast charger not working

CameronT — Tue, 10 May 2016 04:59:47 GMT

@Mkswamy,

Just to add to what @uliwooly said... Over time you will accumulate apps, some of which may be running in the background of your phone. Each app running in the background is going to cause some drain on your device, which in turn will take longer to charge.

You can test if this is the case by putting your phone into safe mode, then charging it.

It might also be worth testing how long it takes to charge while your phone is turned off.

Re: Fast charger not working

steventan — Tue, 10 May 2016 11:03:38 GMT

i m using uch10, somehow i need 2 hrs to fully charge it with my screen off.

previously i need only 1hr.

how i can i sovle this issue?

Re: Fast charger not working

Uliwooly — Tue, 10 May 2016 17:48:11 GMT

@steventan

Screen off or phone off? if the later it seems a bit too long, if the former, then you probably have other apps running in the background which will slow down this, test it in >>> safe mode

Re: Fast charger not working

CusTOM245 — Wed, 11 May 2016 02:54:24 GMT

This is hapenning with my Z5 aswell. Used to go from 0 to 100 within 90 min, but now its taking more than 2.5 hrs. How in the world is that called quick charge?

I use UCH 10 quick charger. Tried reimaging. Local sony support says that 2.6 hrs is normal!

My device doesn't have any apps running. Its just normal like it was previously. If so many people are complaining, then i think something is wrong.

Re: Fast charger not working

CameronT — Wed, 11 May 2016 03:20:03 GMT

@CusTOM245,

I would still recommend testing the charging in Safe mode, and with the phone turned off and let us know what happens. It will be useful to help identify where the issue is.

Re: Fast charger not working

CusTOM245 — Wed, 11 May 2016 16:08:05 GMT

@CameronT

Hi,

When I charged for the first time in safe mode, it was doing 2% every 1 min, Battery was at 6x% and showed 20min till full charge. I charged for 5 min and the battery went up by more than 10%.

Just to make sure that this is consistent, i switched off the phone and tried charging. It wouldn't quick charge- was doing 1% every 1.30 mins.

I again tried charging in safe mode, this time its not as fast as the first time. doing 1% every 1.1 -1.2 min.

Here is my observation. Charging is faster is safe mode and slower in normal mode and when switched off.

I know it is strange. But charging is faster in safe mode even when the display is on. Slower when switched off even when the display is off.

When it charged so quickly the first time i changed to safe mode, i thought the issue is resolved, but no.

Thank you for your support.

Re: Fast charger not working

CusTOM245 — Thu, 12 May 2016 05:43:50 GMT

@CameronT

Hi could you please speed up the investigation. If issue cannot be resolved, i would like to sell the device. I already have good deals,

Re: Fast charger not working

CameronT — Fri, 13 May 2016 01:16:45 GMT

@CusTOM245,

It doesn't seem there is any major issue with it here. I believe it to be background processes still.

If there is any software related reason that this could be the issue, then a software repair will fix it for you.

Quick charger issue

Immanueljebaraj — Sun, 29 May 2016 12:15:43 GMT

Mobile doesn't charge using the quick charger provided along with phone. It flicks between on and off, but charging with other chargers.

Re: Quick charger issue

MarlonUk1 — Sun, 29 May 2016 12:41:50 GMT

can you tell us what model number of the quick charger you have?

is the usb port loose?

try to restart your device.,

clear smartconnect app settings>apps>smartconnect>clear data

Re: Quick charger issue

Immanueljebaraj — Tue, 31 May 2016 16:30:42 GMT

Charger model is UCH10.

Mobile gets charging with other adapter and cables. It have the same issue if i use UCH10 (come along in the box) with other USB working cables also.

i gave it to service center for replacement.