https://community.sony.no/t5/z-series/how-to-reset-your-phone-without-accessing-it/m-p/3410329#M66538 <P>pc companion tellls me that i have to unlock the screen .... and i cant do that cuz of the touch</P> Fri, 09 Oct 2015 14:34:24 GMT Renvespex 2015-10-09T14:34:24Z https://community.sony.no/t5/z-series/how-to-reset-your-phone-without-accessing-it/m-p/3410327#M66536 <P>my screen cracked and touch stopped <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.no/html/images/smilies/056.png" alt="Crying_Face" title="Crying_Face" /> <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.no/html/images/smilies/056.png" alt="Crying_Face" title="Crying_Face" /> ..... and i have some data on phone that i want to have .... and i cant open the phone cuz pattern , so how can you paybass the pattern or even reset the phone from outside (without touch) .... there is a part of the screen that the touch is working though .....</P> Fri, 09 Oct 2015 14:03:03 GMT https://community.sony.no/t5/z-series/how-to-reset-your-phone-without-accessing-it/m-p/3410327#M66536 Renvespex 2015-10-09T14:03:03Z https://community.sony.no/t5/z-series/how-to-reset-your-phone-without-accessing-it/m-p/3410328#M66537 <P>Hi @Renvespex</P><P><SPAN>Please, first&nbsp;</SPAN><SPAN>run&nbsp;a backup of the device information&nbsp;as explained </SPAN><A href="https://community.sony.co.uk/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253" target="_blank">here</A><SPAN>. Then perform a system repair using</SPAN><A href="http://support.sonymobile.com/us/tools/pc-companion/" target="_blank" rel="nofollow noopener noreferrer">PC Companion</A><SPAN> or</SPAN><A href="http://support.sonymobile.com/gb/tools/bridge-for-mac/" target="_blank" rel="nofollow noopener noreferrer">Bridge for MAC</A><SPAN>. The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery. Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds) Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process. If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP. Keep us updated please, I´m at disposal for any question.</SPAN></P> Fri, 09 Oct 2015 14:13:05 GMT https://community.sony.no/t5/z-series/how-to-reset-your-phone-without-accessing-it/m-p/3410328#M66537 xavinux 2015-10-09T14:13:05Z https://community.sony.no/t5/z-series/how-to-reset-your-phone-without-accessing-it/m-p/3410329#M66538 <P>pc companion tellls me that i have to unlock the screen .... and i cant do that cuz of the touch</P> Fri, 09 Oct 2015 14:34:24 GMT https://community.sony.no/t5/z-series/how-to-reset-your-phone-without-accessing-it/m-p/3410329#M66538 Renvespex 2015-10-09T14:34:24Z https://community.sony.no/t5/z-series/how-to-reset-your-phone-without-accessing-it/m-p/3410330#M66539 <P>Just make sure the device is turned off and you are not connecting it to your computer until you are prompted.</P> Fri, 09 Oct 2015 14:36:54 GMT https://community.sony.no/t5/z-series/how-to-reset-your-phone-without-accessing-it/m-p/3410330#M66539 _alexdon_ 2015-10-09T14:36:54Z https://community.sony.no/t5/z-series/how-to-reset-your-phone-without-accessing-it/m-p/3410331#M66540 <P>oh i miraclsly opened my device through the part the touch was still working using my xperia.com after changing pss <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.no/html/images/smilies/001.png" alt="Grinning_Face" title="Grinning_Face" /> :"D yay now i can get everything i want from pc and back up thanks anyway</P> Fri, 09 Oct 2015 14:53:09 GMT https://community.sony.no/t5/z-series/how-to-reset-your-phone-without-accessing-it/m-p/3410331#M66540 Renvespex 2015-10-09T14:53:09Z https://community.sony.no/t5/z-series/how-to-reset-your-phone-without-accessing-it/m-p/3410332#M66541 <P>Great workaround.</P> Fri, 09 Oct 2015 14:58:00 GMT https://community.sony.no/t5/z-series/how-to-reset-your-phone-without-accessing-it/m-p/3410332#M66541 _alexdon_ 2015-10-09T14:58:00Z