topic Re: problems with the launch of the camera in Z Series

problems with the launch of the camera

iop258 — Thu, 17 Sep 2015 21:11:16 GMT

Camera is operating normally, but even before, until you start to record video. That is, the recorded video, went to watch the video in the "Video", then you come back and see it back

Is treated briefly by a reboot. Factory data reset doesn't help

P.S. I am sorry for my bad english

Re: problems with the launch of the camera

_alexdon_ — Thu, 17 Sep 2015 21:14:47 GMT

So you have performed a factory settings reset? What about repair with PCC?

Re: problems with the launch of the camera

iop258 — Thu, 17 Sep 2015 21:30:01 GMT

What I forgot to mention, this began to happen after updating to Android 5.0.2 to 5.1.1

Re: problems with the launch of the camera

Uliwooly — Thu, 17 Sep 2015 21:41:29 GMT

@iop258

Reinstall the latest update with PCC and report back

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: problems with the launch of the camera

Jake-SonyXperia — Fri, 18 Sep 2015 03:08:59 GMT

Hi iop258,

Welcome to the community,

Here is how the software repair is done on PC and Mac.

Here's how to run the repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

And Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

Re: problems with the launch of the camera

xiaokhat — Sat, 19 Sep 2015 23:20:51 GMT

I have problems with the camera as well after the 5.1 upgrade. First time I launch the camera, it's all okay. But when you start viewing your photos directly from the camera app (tapping the photos on the lower right if in landscape) and go back to the camera app, I get the "Camera not available" error. The error doesn't go away until power cycle. I also get an error with video playback. Fast forwarding the video gives me the "Video cannot be played" error. and also goes away only after power cycle. I did clean install, then repaired thru PCC after I got the camera errors. Still getting the same error after.

I hope Sony looks into this. Or if I can downgrade back to 5.0.

Re: problems with the launch of the camera

matseraf — Sun, 20 Sep 2015 13:53:51 GMT

I have the exact same problem as xiaokhat (camera and video playback) except I don't get the "Camera not available" error message.
Furthermore if I open the camera, take 2 or more photos then close the camera, the moment I launch the camera again I get a black screen like the one posted by iop 258 and the camera becomes unusable until the phone is rebooted. Instead opening the camera, taking only one photo than closing the camera does not cause the problem as long as you take only one picture than close the camera.
Regarding the video playback issue I have no idea if it's connected with the camera's problem.

In summary:
1) open camera-->take 1 photo-->close camera: no problem
2) open camera-->take 2 or more photos (or go to album app from camera)-->close camera: the camera freezes when launched again

I tried performing a software repair with PCC without solving this problem. This began to happen after upgrading to Android 5.1.1 from 5.0.2

Re: problems with the launch of the camera

shavanni — Thu, 01 Oct 2015 08:15:10 GMT

I can confirm that the problem occurs when taking 2 or more photos (or go to album app from camera)-->close camera: the camera freezes when launched again

This began to happen after upgrading to Android 5.1.1

a software repair with PCC does not solve this problem.

Re: problems with the launch of the camera

komilAD — Thu, 01 Oct 2015 13:05:12 GMT

@shavanni @albelTW

Which device you have? As I have checked in my Z1C v5.1.1 the way you have mentioned but it didn't happened in my phone and my camera is working normally. I suggest you to clear data and cache from camera app through settings-apps-all-camera.

Re: problems with the launch of the camera

shavanni — Fri, 02 Oct 2015 02:25:29 GMT

Z1 Compact

The clearing of the app data and cache is only a temporary solution. As soon as you take 2 or more photos, the problem reoccurs

I looked in the z1 forum and found a solution

After the 5.1.1 update, a setting in the Developer options was activated.

By turning off Use AwesomePlayer as resolved the issue

Re: problems with the launch of the camera

komilAD — Fri, 02 Oct 2015 18:11:55 GMT

@shavanni That's good. Lets hope @albelTW will also found this solution for him.

Re: problems with the launch of the camera

matseraf — Fri, 02 Oct 2015 18:47:27 GMT

Yes @komilAD, I found a solution a couple days ago. I backed up the most important data, tried a factory reset and then upgraded my Z1C to 5.1.1.
After having confirmed that the camera worked like it should I restored my data. Everything is ok now, Z1C is really a wonderful phone.