topic Re: Z3 compact microphone problem in Z Series

Z3 compact microphone problem

clive2 — Fri, 05 Jun 2015 19:10:59 GMT

Hi all my names clive, I have an Xperia z3 compact, I'm having trouble with the microphone, people I call are complaining they can't hear me very well any ideas please?

Re: Z3 compact microphone problem

_alexdon_ — Fri, 05 Jun 2015 19:56:47 GMT

/t5/Xperia-Z3-Z3-Dual/z3-actual-call-volume-after-lollipop-upgrade/td-p/974068/page/2

See if anything from the above topic helps. Also try to disable microphone noise suppression and speaker voice enhancement.

Re: Z3 compact microphone problem

Tiya — Sun, 19 Jul 2015 17:36:20 GMT

Turning off the microphone noise suppression helped me.
Thanks.

(I would've thought this feature to be useful, but finally it seems better without it..I had to test it several times with another phone to see if the sound improved or not)

Microphone problem

gishena — Tue, 04 Aug 2015 17:14:21 GMT

Hello. I recently bought my Xperia Z3 compact. Its a great phone..except the awful microphone problem. I bought it a week ago and 3 days ago I made the mistake to update to Android 5.1.1. Before that, I didnt have the problem.

Anyway, the problem - when I hold my phone to my ear the other person doesn`t hear me, when I turn it to speaker they hear me perfectly. Sometimes it`s the other way around - speaker doesn`t work, the other person can hear me when I hold it close to my ear (this happens rarely).I tried the Internet fixes, none work. Maybe you can give me some solutions as I asked Sony to give me another Xperia and they told me that it has to go to them 3 times with the same issue.

Cheers

Re: Microphone problem

Uliwooly — Tue, 04 Aug 2015 18:37:30 GMT

@gishena

I'm sorry to hear that, you could repair the phone with PCC, if that doesn't work then you will have to contact your local Xperia Care

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

http://support.sonymobile.com/global-en/contactUs/

Re: Microphone problem

gishena — Tue, 04 Aug 2015 19:10:35 GMT

I talked with a Sony employee, she advised me to reinstall the 5.1.1 with a computer ( I updated it with WiFi) and if it doesn`t help, to bring it to the place I bought it from. Did you mean that or something else?

Re: Z3 compact microphone problem

Abhishek2747 — Tue, 11 Aug 2015 18:21:51 GMT

Hey Gishena,
What helped you with the problem? I am facing the same issue.
Please guide.
Thanks in advance.

Best Regards
Abhishek

Re: Z3 compact microphone problem

Nicknos731 — Fri, 04 Sep 2015 20:28:35 GMT

Hello everybody: I had the same problem with my Z3 copper and after searching allover the internet I found the solution to my mute calls: go to Google settings > Now > Voice > Ok Google detection > turn off 'from any screen'. Now you can't speak from any screen 'ok Google' but the microphone will work in the right way during calls. I think the problem won't be solved until a new update will be released. Hope I've bene helpful... Greetings from Italy!

Re: Z3 compact microphone problem

Frabba77 — Sun, 06 Sep 2015 11:29:59 GMT

Great suggestions! Just tried and I've solved the issue I had both with and without earphones plugged in. Thanks!!

Re: Z3 compact microphone problem

Caseylalit — Sat, 19 Sep 2015 10:35:05 GMT

Yes it works.jus switch off google now from any screen....cheers

Re: Z3 compact microphone problem

DamienH — Thu, 31 Dec 2015 20:22:17 GMT

I've had the same problem and I've tried the same things that were suggested here. Unfortunately, the mic does not work clearly during calls. Weirdly i can record my voice on the phone, but only during calls is it very muffled and unclear. I've had too many problems with my Z3 compact and it isnt even a year old. I don't think i'll buy Sony again.

Re: Z3 compact microphone problem

Chinhvd — Sat, 02 Jan 2016 16:33:54 GMT

I've had same problem and i has fixed by flash rom 4.4 stock of my z3 compac country. Pls don't update to 5.1. Good luck. I am sony fan, but update 5.1 sony not care, is soft bad developer.

Re: Z3 compact microphone problem

JonShipman — Tue, 08 Mar 2016 01:30:54 GMT

You probably just have a dirty mic. Cre up some chewing gum, let it dry, then press it into the mic hole on the bottom and the one up top. Should pull out gunk.z

Re: Z3 compact microphone problem

Matthew3 — Tue, 12 Apr 2016 20:36:27 GMT

I had this problem (poor mic response during calls) with 5.1.1. None of the posted solutions worked (e.g., turning off Ok Google). The phone updated to 6.0.1 and the problem persisted. I refreshed the phone using PC Connect; the issue persists. I am at a lose as to how to fix this. Interestingly, when the phone is set to speakerphone I can be heard clearly. So, its not an issue with the hardware. There is clearly as misconfiguration that has the mic set to too low a sensitivity.

Does anyone have any other suggestions? Even better if they are specifically for Marshmallow>

Re: Z3 compact microphone problem

abc1two3 — Sat, 23 Apr 2016 16:56:53 GMT

My problem is opposite to what some of you describe. During a call (in ear) the phone works fine, it is when I place the call on speaker that the person on the other side cannot hear me but I can hear them fine.

I have tried the OK Google 'fix' unfortunately, this did not work on my handset.

What seemed to "help" (didn't really fix the problem though) is going into Google Music app > Equalizer > Mic sensitivity > High

While the person on the other end can now hear me, it seems my voice is not too crisp and clear. Apparently I sound muffled.

Re: Z3 compact microphone problem

Vega — Wed, 25 May 2016 09:24:36 GMT

I checked Google Now voice detection settings but the "any screen" option was disabled. Then I remembered that today I created a Google Now widget on one of screens (the issue occurred today also). I removed it and the mic problem was gone. Though, when I put the widget back problem does not return. I do not exactly what helped me: opening Google Now settings or removing the widget.

Re: Z3 compact microphone problem

eddymercxk666 — Sat, 28 May 2016 02:42:42 GMT

I have a new Z3 Compact that I started using yesterday. On the very first call the person on the other end just kept saying "I can't hear you", and I eventually had to hang up and call back on a landline. Not a very good start. I'll try some of the basic tips that I've heard of, like the Google NOW tip, to see if that helps. Why can't things just work anymore? I already miss my (fantastic) Xperia Ray.

Re: Z3 compact microphone problem

ghencea-RO — Thu, 07 Jul 2016 05:38:49 GMT

I've noticed that mic isuue too. I had Xperia U now Z3 C and all have a bad mic comparing with Samsung. Just compare the 2 phones and see how it is supposed to be heard. Quite a difference. Even the videos recorded with Z3 C have an unclear sound regardless the settings cause I've tried them all. No treble no bass bad sensitivity. Just saying, the Sony quality it's not what it used to be.

The microphone fails

Wilmermecal — Thu, 07 Sep 2017 12:45:19 GMT

The microphone fails and has already been changed and updated software but they still do not listen to me

Re: Z3 compact microphone problem

Arial_613 — Wed, 11 Jul 2018 05:23:08 GMT

I had the same problem. Tried to tweak prop.build and mixer_paths.xml but no improvement.

Until... I noticed that the mic hole at the at the plastic band on button isn't placed excecly against the mic hole. I am not talking about external case. I am talking about the original plastic that cover the sides of the phone.

I took it out a little and with Tiny screwdriver that was hitten on the fire I made the hole more big so it will fit against the inner hole.

Now the sound is much better. Not 100% but 85-90%. Before this people couldn't understand what I said.

Maybe Sony did this to protect the inner hole from watter. Or maybe it's only defect in my phone.