topic Re: Headphones not recognised in Z Series

Headphones not recognised

rememberthistim — Sat, 04 Oct 2014 17:13:28 GMT

Has anyone had an issue with their phone not recognising when headphones are plugged in? I've found that my sennheiser over ear set aren't recognised, whereas my earbuds and the set in the box are.

Unfortunately my over ear ones are by far my preferred choice. The only noticeable difference is that the input on them is a couple of mm's shorter, but this has never previously caused am issue on other phones.

Hoping that either im missing something obvious or there is an easy fix for this.

Re: Headphones not recognised

_alexdon_ — Sat, 04 Oct 2014 20:14:24 GMT

Try to clear data for smart connect under settings-apps-all.Also,clean the 3.5mm input.

Re: Headphones not recognised

rememberthistim — Sun, 05 Oct 2014 08:28:58 GMT

Thanks - Clearing the data for smart connect did the trick. Much appreciated!

Re: Headphones not recognised

Neiltwo2 — Mon, 10 Nov 2014 13:27:54 GMT

I got the same issue, but clearing the data for smart connect did not work for me. The original ear pieces are connecting fine (but they keep falling out of my ears) and my normal AKG ones don't do anything

Re: Headphones not recognised

Wretchard — Mon, 17 Nov 2014 13:42:42 GMT

No headphones will work for me. I cleared the data and cache but not working. Also updated Smart Connect and was able to get very very low volume but it stopped working after a couple of minutes.

Did a factory reset but no fix.

I downloaded an app called Soundabout that will get my regular headphones working, but I specifically bought this phone to use with the noise cancelling headphones. Very disappointed that I have to use a third party app just to get headphones working.

This problem does not have a solution for me, although it says it does at the top of this thread.

Re: Headphones not recognised

Wretchard — Mon, 17 Nov 2014 14:54:45 GMT

But now the volume is extremely low even with the Soundabout app.

...

Re: Headphones not recognised

AnaXperia — Tue, 18 Nov 2014 05:57:06 GMT

I just got my phone and this is happening too. I tried my old headset from my Xperia Pro and they don't work. The ones that came with the Xperia z3 do work and other headset also work. but what is this bs of my old headset not being recognized? they are from sony xperia too!

Re: Headphones not recognised

Jay_mello — Tue, 18 Nov 2014 23:32:14 GMT

Just wanted to say thanks for mentioning Soundabout. I have a pair of Bose MEI2s (the android ones, not the apple model). these worked fine on my old Samsung but weren't being recognised by my Z3 compact, however now I've installed Soundabout they're back. This was seriously annoying and the idea of spending more money for another set of decent earphones was taking the shine off the phone purchase.

Please sort this out Sony, I shouldn't have to have another service running in the background draining my battery in order to sort this out. Even if the mic on the headset is incompatible I should at least be allowed audio!

Re: Headphones not recognised

Wretchard — Wed, 19 Nov 2014 21:22:13 GMT

I brought my phone to a Sony service center. They were fixed in 2 hours. But this breaking so fast doesn't give me much faith in the phone. The guy had to replace the headphone jack.

Re: Headphones not recognised

Rajesh1988 — Thu, 20 Nov 2014 18:18:46 GMT

Hi I'm facing the same problem. It is just 3-4 weeks after buying the phone. It looks like I made a wrong choice choosing the phone. I tried everything and the headphones doesn't seem to work

Re: Headphones not recognised

Norma — Sun, 23 Nov 2014 17:40:05 GMT

Same problem !

Re: Headphones not recognised

AnaXperia — Tue, 25 Nov 2014 21:05:24 GMT

Just bumping this because non app solved it for me and clearing data of smart connect either.

Re: Headphones not recognised

Caine72 — Wed, 26 Nov 2014 18:47:47 GMT

I have the same issue. Noticed it today as I'm usually outputting sound via Bluetooth.

I have tried cleaning my jack, but did not solve it. Tried included ear buds, no dice. Clear data and disabled smart connect. Still nothing.

Possibly it's something stuck in the jack, on my wife z1c I can see a metal glean from the bottom but not on my z3c. Does anyone have the possibility to upload a picture of a clean jack?

From what I can tell, if I force headphones out with soundabout I get audio. So it seems like it's a detection issue rather than complete hw malfunction.

Re: Headphones not recognised

Wretchard — Sat, 29 Nov 2014 09:19:16 GMT

I thought all the same things as you. But the guy at the Sony shop said he had to change the jack.

I couldn't get a good explanation because I am in Korea and I don't speak Korean.

I'd just take the phone to a service center, get it fixed, and hope that the repair guy does a more solid job installing the jack than the robot at the factory who originally made the phone.

Either way, quite disappointing. But now that I have mine fixed, I'm just keeping my fingers crossed that it won't happen again.

Re: Headphones not recognised

Jeffie — Tue, 30 Dec 2014 05:22:04 GMT

I have found a fix I wanted to share - if the SoundAbout fix works for you. I uninstalled all updates for Smart Connect, then connected my headphones, and played a song and it played through the headphones fine. I then updated Smart Connect to the current version, and my headphones continued to work as they should!

I guess the hard reset does the same thing, but longer and much, much more painfully.

Re: Headphones not recognised

Stamina1 — Sat, 17 Jan 2015 16:56:00 GMT

first clear catch setting->apps->all->smart connect second download soundabout App try it. after that uninstall the app

Re: Headphones not recognised

MaxReal — Sat, 31 Jan 2015 06:41:10 GMT

My xperia z1 compact not supporting any headphone since 25th january.....plzzz give me a solution...

Re: Headphones not recognised

cherub961 — Sun, 01 Feb 2015 05:03:28 GMT

The problem may be caused by the case. With some cases, you will be unable to stick the headphone plug in all the way. Take the phone out of the case and try to connect the headphones then.

Re: Headphones not recognised

Koitla — Mon, 02 Feb 2015 21:27:59 GMT

I just got my phone few hours ago and the headphones don't work. Also tried different headphones but nothing. Is there maybe something I have to do to make my headphones work for the first time or is it just broken?

Re: Headphones not recognised

ZaydHendricks — Fri, 13 Feb 2015 06:32:05 GMT

Thanks man! This worked for me. A couple of other posts suggested I would need to take it in to get the jack replaced. Glad this wasn't the case.