topic Re: Screen broken, cant shut down phone etc. in Z Series

Screen broken, cant shut down phone etc.

Whatzaa — Wed, 05 Mar 2014 08:08:22 GMT

Hello! So I broke my screen from my Xperia Z. Is there way I can shutdown it for the screen replacement time? It dosnt shutdown even i hold the power button for decade. Also I cant click the "shut down" because the screens shattered. Also is there way I Could save my images to my pc? It dosnt let me open the mass memory even i connect the phone on my pc with cable.

Best regards Wh

Re: Screen broken, cant shut down phone etc.

Hampus — Wed, 05 Mar 2014 08:16:46 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Sorry to hear. You should be able to power off your device by holding the ON/OFF + volume up(+) button for 10 seconds. The only tip I have is by using an OTG-adapter where you can connect a mouse and open your phone from here. Thereby, you might be able to get a connection to your PC for example or perform a back up in the pre-installed back up & restore application.

Note: In order for this solution to work, you need to be able to activate your screen by pressing the ON/OFF button.

Re: Screen broken, cant shut down phone etc.

Whatzaa — Wed, 05 Mar 2014 09:07:37 GMT

Thanks Hampus! I had the cable and now my pics etc. are all in my pc! ty! Now I need to order the screen and the lcd panel and then try to fix it byself, hope everything goes well haha.

Re: Screen broken, cant shut down phone etc.

Shaimaa710 — Fri, 07 Nov 2014 19:54:28 GMT

Hi,

I have the same problem with my Xperia z, but when I press th shutdown button + the +volume button the phone restarts. I wish to shut it down. Can you help me?

Re: Screen broken, cant shut down phone etc.

Hampus — Mon, 10 Nov 2014 07:25:47 GMT

Hi Shaimaa710,

If you hold the ON/OFF + volume up (+) button for 5 seconds, it will restart. Try to hold the buttons for 10 seconds and you will feel a total of 4 vibrations and the phone should power off completely.

Re: Screen broken, cant shut down phone etc.

saraht07 — Tue, 30 Dec 2014 14:34:07 GMT

hi were u able to repair your phone yourself?im having the same problem and have been quoted £200 for the repair

Re: Screen broken, cant shut down phone etc.

deanjames — Tue, 30 Dec 2014 15:21:02 GMT

Do you have a lock code enabled if you do the USB mass storage wont show untill the phone is unlocked.

If you have USB Debugging enabled you can install droid@screen on your PC, which will emulate your sony onto your PC/ Laptop.

Not to sure how smashed the screen is or if it has a lock code, you can buy an on the go adaptor and plug a mouse into it and unlock it that way ( if you can see the screen)

Re: Screen broken, cant shut down phone etc.

Krissbek — Mon, 21 Mar 2016 04:49:21 GMT

Thank you , it worked for me. And when I restart my phone , my screen worked fine. Just needed for restart!

Re: Screen broken, cant shut down phone etc.

Katttt1 — Mon, 21 May 2018 20:42:59 GMT

What can I do when I my LCD is totally broken (black)? Nobody has so far been able to help me. We tried with the OCT cable but of course using a mouse does not help since I can't see the screen. I simply can't get my computer to access any data, the phone is recognized but I cannot "de-lock" and nothing works. I desperately need help. Thanks

@Hampus wrote:
Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Sorry to hear. You should be able to power off your device by holding the ON/OFF + volume up(+) button for 10 seconds. The only tip I have is by using an OTG-adapter where you can connect a mouse and open your phone from here. Thereby, you might be able to get a connection to your PC for example or perform a back up in the pre-installed back up & restore application.

Note: In order for this solution to work, you need to be able to activate your screen by pressing the ON/OFF button.

Re: Screen broken, cant shut down phone etc.

happysadface — Mon, 11 Jun 2018 20:31:50 GMT

hi, this has happened to me and holding the power off button for however seconds does not work. I just want to be able to turn it off and it wont.