topic Re: Files saving as folders. in Z Series

Files saving as folders.

Lord_bungle — Fri, 17 Nov 2017 04:03:23 GMT

I am having a strange problem since my last update.

If I download a file it works OK on the phone and shows up correctly on the phone, but when I plug my phone into a pc via the USB cable, and set it to transfer files on the phone's menu, the files show as a folder. At first I thought it was a problem with the pc, but I have now tried it on 5 different machines running Xp, Vista, Windows 7, Windows 10 and Server 2012. It shows the file as a folder in all of them and will open as an empty folder.

Any ideas?

Re: Files saving as folders.

Uliwooly — Fri, 17 Nov 2017 17:43:17 GMT

@Lord_bungle

how are you downloading the file ? and which type of file is it?

Re: Files saving as folders.

Lord_bungle — Sat, 18 Nov 2017 00:58:49 GMT

Downloading from email as a pdf, and mkv files as well.

Re: Files saving as folders.

Uliwooly — Sat, 18 Nov 2017 02:21:22 GMT

@Lord_bungle

What program are you using to access the files?

Re: Files saving as folders.

Lord_bungle — Sat, 18 Nov 2017 09:16:04 GMT

Windows, as I said in the first post I have used several different computers, running different versions of Windows.

The files work on the phone, but when I try to transfer them to Pc they show as a folder.

Re: Files saving as folders.

NeoBeum — Sun, 19 Nov 2017 12:03:16 GMT

rename the file and add the extension, do it from the device

Re: Files saving as folders.

Andrew36 — Fri, 08 Dec 2017 18:19:45 GMT

I have the same problem but only from the computer with Windows XP Service Park 3. I have actually spent two years to solve this problem but nobody has the slightest idea about it. I have noticed that the computer contorts the files with only new extensions like "docx", "mkv", "srt" and so on. Old files as simple "doc" or "avi" it identifies without any problem. Anyone who knows how to get rid of this tormenting problem deserves a Golden medal!

Empty folders instead of files

Andrew36 — Fri, 08 Dec 2017 18:49:59 GMT

My computer with Windows XP Service Park 3 shows only empty folders rather than files which I have created on smartphone Sony XPeria Z Ultra. Hense it can copy them to its or any other memory only empty folders. Can anyone help?

Re: Empty folders instead of files

Uliwooly — Fri, 08 Dec 2017 22:18:45 GMT

@Andrew36

You might want to post on a Microsoft forum regarding that.

Re: Files saving as folders.

Lord_bungle — Fri, 08 Dec 2017 22:55:07 GMT

That is what is happening with me,

I have tried

Server 2003

Server 2016

And Linux Mint.

Still no solution.

Re: Files saving as folders.

Uliwooly — Sat, 09 Dec 2017 01:09:13 GMT

@Lord_bungle @Andrew36

Could you post screenshots and post them here? thanks

Re: Files saving as folders.

Andrew36 — Sun, 17 Dec 2017 22:47:38 GMT

I don't know if Windows XP can make a screenshot..

Re: Files saving as folders.

NeoBeum — Mon, 18 Dec 2017 09:08:29 GMT

XP doesn't use MTP like MTP in Windows Vista and above... it uses USB Mass Storage... the MTP drivers are needed and doesn't come with the OS.

Try formatting a Micro SD in NTFS or FAT32 on the PC, then try to use it on the device, then transfer your files to the SD, and see if the files transferred correctly via USB and by USB card reader on PC.

Re: Files saving as folders.

Andrew36 — Fri, 22 Jun 2018 18:34:11 GMT

So should I download purposely MTP driver to my computer ?

Re: Files saving as folders.

Andrew36 — Fri, 22 Jun 2018 19:40:59 GMT

My computer with Windows XP Service Park 3 shows only empty folders rather than files which I have created on smartphone Sony XPeria Z Ultra when I connect the smartphone to the computer. Hense the latter can copy them to hard or any other disk only as the empty folders. It looks pretty ridiculous when file like MKV around 5 Gb in phone turns out to be nothing. Here below some screenshots are as you asked:

These are the examples of the problem with DOCX files.

And next two screenshots illustrate the disappearance of the file in MKV format:

Firstly I showed the file in a general list. The second screen shot demonstrates what happens to the file after its opening: just emptiness..