topic Re: How do I disable the proximity sensor on the Z5 premium? in Z Series

How do I disable the proximity sensor on the Z5 premium?

DukeOfCrydee — Wed, 02 Aug 2017 13:33:41 GMT

Hi,

My screen goes black whenever I'm in a phone call.
I have already restored thh phone several times, no avail. I don't use a case, or a screeen protector.

It's a hardware issue with the phone.

So anyone kow can I shut off this sensor? I'm ready to chuck this thing at the wall.

Re: How do I disable the proximity sensor on the Z5 premium?

disimes95 — Wed, 02 Aug 2017 13:48:23 GMT

Hi,
That´s a normal behavior. If you are on a phone call, the screen turns off to avoid battery drain out to prevent accidental touches.

But if you put the phone away from your face, the screen will turn on.

Re: How do I disable the proximity sensor on the Z5 premium?

Jonas — Thu, 03 Aug 2017 07:36:36 GMT

Hi @DukeOfCrydee, welcome to our forum!

As @diogosimoes4321 wrote, the screen will turn itself off when you are in a call and the proximity sensor is covered by for example, your ear. This is standard behaviour and there is not setting to always have the screen on during a call.

When you take the phone down from your ear and nothing is covering the sensor, the screen will light up again so you can for example, open an application during the call if you need to double check something.

Could you please confirm if the screen lights up when the sensor is not covered, or if the screen is turned off all the time during calls and you can't light it up until the counterpart have ended the call?

If you can't turn the screen on at all during a call and you have already performed a software repair and you don't have a case and screen protector, your phone will need to be examined at an authorized service centre and your Local support will assist you further, so please get in contact with them.

Let us know how it went!

Re: How do I disable the proximity sensor on the Z5 premium?

NicoDreamWork — Thu, 21 Sep 2017 06:30:40 GMT

The phone blanks before I put it to my ear & am unable to access screen, is a software control fault, I also reset phone removed screen protector, the only way to acccess screen while on call is to insert handsfree - please SONY fix this

Re: How do I disable the proximity sensor on the Z5 premium?

Jonas — Wed, 27 Sep 2017 13:27:04 GMT

Hi @NicoDreamWork, sorry to hear about this.

If you have already performed a software repair using Xperia Companion and you still experience that the screen turns off when you tap on the call button or that the screen does not light up when you take it away from your ear, it does sound like it is related to hardware and not software.

However, if you restored a backup after you reset the device, or if you installed new applications. Try rebooting your phone in safe mode. This will temporarily disable downloaded applications so we can see if any of them is the cause of this.

While the phone is rebooted in safe mode, go to Settings > About phone > Diagnostics > Test > Ear proximity. Does the phone vibration even when your hand/finger is not covering the proximity sensor?

If it does, your phone will need to be examined at an authorized service centre and your Local support team will assist you further and answer any questions you may have regarding local service routines, warranty and so forth.

Let me know if that helps!

Re: How do I disable the proximity sensor on the Z5 premium?

Assim11 — Sun, 11 Feb 2018 10:36:19 GMT

I have the same problem

Re: How do I disable the proximity sensor on the Z5 premium?

disimes95 — Thu, 15 Feb 2018 11:17:08 GMT

Hi @Assim1

Did you follow @Jonas tips?

Re: How do I disable the proximity sensor on the Z5 premium?

Jonas — Thu, 15 Feb 2018 14:51:09 GMT

Hi @Assim1, sorry to hear about this.

Have you tried any of the troubleshooting steps that I have previously suggested in this thread? If you haven't done that, I would recommend that you start with making sure that the proximity sensor is not covered by a screen protector and make sure that there is no dust or moisture.

Let me know how it went!

Re: How do I disable the proximity sensor on the Z5 premium?

CharlesJ — Fri, 16 Feb 2018 03:51:00 GMT

This is happening to me too. I think it all started when the screen was replaced. What I learned is that when the screen goes black, I cover the proximity sensor or touch it with my finger and usually, the screen goes live again. After doing it once, I can take the phone to my ear and then back off and the sensor works normally.

Re: How do I disable the proximity sensor on the Z5 premium?

Jonas — Fri, 16 Feb 2018 13:48:25 GMT

Hi @CharlesJ, sorry to hear about this.

That sounds very strange and that is not how the sensor is supposed to work. It should only go dark when it's covered by for example, your ear and you should not have to cover it again to make it light up again. Was the display replaced at an authorized service centre?

You can also make sure that there is no dust or moisture at the sensor by cleaning the top part of your display with a dry cloth.

Let me know if that helps!

Re: How do I disable the proximity sensor on the Z5 premium?

ImKhan — Sat, 17 Feb 2018 09:00:55 GMT

Hi Dear

this may be because of some reasons, may be you have replaced your lcd or any other internal part replacement has been done and this sensor is not placed properly, is it is not the case then that proximity sensor is bad you better buy online from china and can easily replace that part for guide you can refer youtube videos.

Regards

Tahir Khan

Malaysia

Re: How do I disable the proximity sensor on the Z5 premium?

Jonas — Tue, 20 Feb 2018 12:50:11 GMT

Hi @ImKhan, that is correct!

In most cases it's related to hardware or that there is a screen protector, moisture or dirt that is covering the proximity sensor and that is why it's not working correctly during calls!

Re: How do I disable the proximity sensor on the Z5 premium?

CharlesJ — Wed, 23 May 2018 17:15:17 GMT

Hello,

Sorry for the few months delay. No, that didn't help and yes, the phone lcd display was replaced but not by an authorized dealer or tech guy. There's none in this country and in such case the phone had to be send over the US for who knows how long and with an expired warranty. Anyways, that phone suffered an accident a few days ago. I'm using an old Xperia tipo I had on a drawer while my new XZ1 arrives. Thanks for the support !

Re: How do I disable the proximity sensor on the Z5 premium?

Assim11 — Wed, 23 May 2018 20:10:33 GMT

Dears,

Finally I found the solution for this problem. I have been referred to a local maintenance guy in Tikrit - Iraq.

As the problem been diagnosed that the sensor weakness; The guy scratched the sensor light orifice to widen the sensor opening that received the lights and everything went very well and return to its good working conditions.

I hope this will help you to solve your problem too.

Regards,

Assim Abdullah

Re: How do I disable the proximity sensor on the Z5 premium?

Jonas — Wed, 30 May 2018 09:49:44 GMT

Hi @CharlesJ, thanks a lot for the update and I'm very sorry to hear about what happened a few days ago.

It could be that the display was not replaced in the correct way and that is why the sensor still didn't work, however I understand having to ship your device to another country to have it repaired isn't optimal!

I hope that your Xperia XZ1 arrives shortly and that you will be pleased with it! Nothing against the Xperia Tipo, but it's not the beast it once was!

@Assim1, thanks for letting us know how it was resolved in your device!

Re: How do I disable the proximity sensor on the Z5 premium?

xperiaE6853unha — Tue, 19 Jun 2018 17:10:57 GMT

Thanks from the tip from Iraq

My screen protector is a bit thick so some powder dirt around the proximity sensor hole, which is sensing light.

I simply cleaned it up really well with 99% rubbing alcohol and it now works as it should.

Problem solved

Nick

Re: How do I disable the proximity sensor on the Z5 premium?

---__ — Tue, 26 Jun 2018 18:01:35 GMT

Actually my xperia z5 dsnt have any problem but i m very annoyd of this sensor thing

Its working but when i call screen gets disable nd i fight for open it again when the call gets end then it works again its new phone i didnt brought to any mechanic i dint even droped it. It has screen protecter but that was before too one more thing is when i connect to my bluetooth it dsnt make any problem phone works nicely but when i disconnect phone it have same problem. do u have any solution of this