topic Re: Phone Notifications Silenced in Z Series

Phone Notifications Silenced

Al_ZA — Fri, 07 Apr 2017 08:26:13 GMT

I have noticed that whenever phone calls come in, it doesn't wake the screen up to show the incoming number. I'd have to unlock the phone, swipe down to reveal the notification bar, tap the call event and then select to answer or reject the call.

In my notification settings, it seems the phone app is "silenced" and i cant figure out how to unsilence it.

When restoring the phone to factory default state, the problem is gone, but whenever I restore from backup it returns.

Screenshot (hopefully) attached.

Cheers

Re: Phone Notifications Silenced

Akashv0444 — Fri, 07 Apr 2017 12:48:22 GMT

Click on that 'phone'

And then uncheck all options in it.

Re: Phone Notifications Silenced

Al_ZA — Fri, 07 Apr 2017 18:17:05 GMT

"unchecked" the option... No change....

Re: Phone Notifications Silenced

Sho-01 — Sun, 09 Apr 2017 18:20:00 GMT

My sister has the very same problem. Her screen remains blank / doesn't wake up during incoming calls. It's quite a headache however she is able to receive WhatsApp calls perfectly with the screen waking up with no problems.

Please let me know if anyone finds a solution to this

Re: Phone Notifications Silenced

Kimmy01 — Wed, 12 Apr 2017 12:44:45 GMT

Hi,

I had the exact same problem and have finally figured it out.

Whilst you are on a call, go to your home screen but do not end the call. Pull down the notifications from the top of the screen.

There should be the notification bar for the ongoing call. Hold down on this bar but do not return to the call. An options box should appear. Check the option that says "do not silence". You can now end the call and the problem should be solved.

Hope this helps you

Re: Phone Notifications Silenced

Al_ZA — Wed, 12 Apr 2017 12:52:42 GMT

Perfect! Thank you very much for your help. It's been driving me NUTS!

All sorted now. Have a great day.

Alewyn

Re: Phone Notifications Silenced

Kimmy01 — Wed, 12 Apr 2017 12:57:15 GMT

No problem, I understand the feeling.

Made my day when I sorted it.

Thanks Al you have a good one too

No sound z5 compact

High54U — Wed, 12 Apr 2017 20:11:30 GMT

All other sound works fine except ringing, text alerts and alarms, seems to be from last update, works now and again then nothing 🤔

Re: Phone Notifications Silenced

pieandrun — Thu, 20 Apr 2017 14:22:25 GMT

Thanks Kimmy. this has been driving me nuts for ages. All fixed.

Re: Phone Notifications Silenced

NickelMatt — Wed, 05 Jul 2017 12:07:34 GMT

Kimmy01's answer is close but not quite for Android 7.0 and later.

When you pull down the notifications from the top of the screen, tap and hold the call without returning to the call, you will see that you can't silence or block notifications for this app. Tap "settings" and turn on "Interrupt on Priority". This will make the phone calls keep waking up your screen/interrupt your apps when priority mode is on (which is what normally happens)

Re: Phone Notifications Silenced

ADDe1972 — Sat, 05 Aug 2017 16:28:52 GMT

Still problem persists. Request to help

Re: Phone Notifications Silenced

Borobev — Fri, 29 Jun 2018 07:10:28 GMT

Thank you as I had same problem for months. Reading your post sorted it out stright away so thanks.