topic Re: Issue with network dropping in 1 Series

Issue with network dropping

Clennon — Sat, 01 Jun 2019 12:48:41 GMT

My network coverage keeps dropping I spoke with EE my network provider. They sent me a new SIM card, this has not fixed the problem and I'm stuck for what to do. This happens at completely random times.

Re: Issue with network dropping

SDR1970 — Sat, 01 Jun 2019 12:52:22 GMT

Does this only happen when your in a building?

Re: Issue with network dropping

Clennon — Sat, 01 Jun 2019 13:02:37 GMT

No anywhere sometimes it drops and reconnects several times in a matter of 1 minute I've reset network settings I've reset app permissions and settings I've reset my Google settings I'm close to factory wiping the phone but since it's network issue I know this won't help

Re: Issue with network dropping

Clennon — Sat, 01 Jun 2019 13:18:26 GMT

I've also tried my partners SIM card and this doesn't have any issues

Re: Issue with network dropping

Lukalumen — Sat, 01 Jun 2019 13:56:30 GMT

I'm not suggesting anything because I have no experience, I used Three for a couple of days on my Xperia 1 and now I'm on O2... No issues at all.

But from what I read, EE is just now switching on their 5G network for the first time. Not sure why that would cause issues, but it's possible there's something about it that might cause this problem.

Re: Issue with network dropping

5pencey — Sat, 01 Jun 2019 16:28:56 GMT

I'm getting wifi cut outs but not sim cut outs

Re: Issue with network dropping

drlmiles1 — Sat, 01 Jun 2019 20:17:04 GMT

I've just moved to EE for this phone, and I've had loads of network dropouts too. I also have a tablet with an EE data SIM in it, and have not experienced such problems in this area (Camden) over the last few weeks (although I haven't used the tablet much in the last 2 days, as I've been playing with my nice new X1!)

Re: Issue with network dropping

bazw — Sun, 02 Jun 2019 15:34:46 GMT

I am getting the same thing on mine, EE as well.

I noticed that when the 4g drops out its just like the data has been turned off manually. I watched the mobile data button on the pull down menu go off and on a few times without me touching it.

Did a screen record of it too. Seems like a software thing? Not sure, it's annoying that much I know.

Re: Issue with network dropping

drlmiles1 — Sun, 02 Jun 2019 16:34:47 GMT

I think it's more likely to be an EE network problem, given how a few of us are getting this on EE, and no-one else on other networks seems to be reporting it. I've noticed problems still earlier today in London

Re: Issue with network dropping

TechZilla — Sun, 02 Jun 2019 21:01:23 GMT

Mine is doing the same thing, it's definitely a major problem for me, any solution?

Re: Issue with network dropping

JanieD91 — Mon, 03 Jun 2019 03:14:35 GMT

I'm getting the exact same issue and I'm with Virgin Mobile (from what I can tell they use the EE network),it always worked perfect on my XZ2 but since getting this the data randomly cuts out,the first part of the cycle just the 4g goes, then 1 sec later the signal goes empty bars then within 2 more seconds it's all back working.

Re: Issue with network dropping

Doitcom — Mon, 03 Jun 2019 07:14:29 GMT

I haven't had any drop outs as such but the signal on the X1 compared to my Pixel XL 2 is worse.. ..

Re: Issue with network dropping

drlmiles1 — Mon, 03 Jun 2019 08:56:39 GMT

It has been suggested that our problems with the EE network on our new phones may relate to the simultaneous rollout of 5G.

Here are the cities involved initially :

London, Cardiff, Edinburgh, Belfast, Birmingham and Manchester

I'm in London

Re: Issue with network dropping

Doitcom — Mon, 03 Jun 2019 17:28:09 GMT

I'm in reading today. I have 2/5 bars of 4G. I swear this phone will not hit 4 bars or above.

Re: Issue with network dropping

benra9 — Tue, 04 Jun 2019 11:40:28 GMT

This issue is happening to me as well. On EE as well.

For me it's when I'm commuting to work, and seems to be when I'm moving.

And suprisingly it's taken a few attempts to submit this as it's dropping in and out on my commute home.

Re: Issue with network dropping

PatrikSWE — Tue, 04 Jun 2019 21:21:43 GMT

Hello!

I have the same issue with my Xperia 1 and I live in Karlstad, Sweden. It seems unlikely that it is a problem that is only related to the EE network (I use the Telia network). The issue goes through the same cycle as others have described here. If this happens when I'm navigating with google maps, the GPS-position is also lost. On top of this; if I'm connected to my wifi it also cuts out. A few times I got a message that there is no sim card inserted. I've tried the same sim card using my old phone and it works just fine (samsung galaxy A5, 2015).

I hope that there will be a reply from Sony soon.

Re: Issue with network dropping

bazw — Tue, 04 Jun 2019 22:44:41 GMT

Oddly at work I have stable 4g all day.

30 miles from home so on different masts. This is getting ridiculous now, around home town I have nothing but a constant cycle of...

4g, emergency calls only, no service, 4g again.

Seconds between each step. Have screen recorded it as evidence.

Re: Issue with network dropping

JanieD91 — Wed, 05 Jun 2019 07:32:59 GMT

Lol I'm 120 miles from home so still the same crap, I've almost threw it a few times, it's appalling.

Not sure if people are actually reporting it though or who you would complain to, but it's bothering me so much I'm considering returning it as faulty.

https://youtu.be/mIIgtA2iRKM

Re: Issue with network dropping

drlmiles1 — Wed, 05 Jun 2019 08:04:39 GMT

@JanieD91 Thanks for that video which confirms the issue. Are you in the UK and on EE? It seems less likely to be this combination causing problems as more people post (but why has no-one so far said they've had this problem with Vodafone or O2?).

Last night and this morning my phone did the same thing again - this problem is not going away.

And some have reported this problem with WiFi as well.

Re: Issue with network dropping

JanieD91 — Wed, 05 Jun 2019 08:11:02 GMT

Yes I am in the UK and I'm with a provider that uses the EE network. Sorry I'm new here so don't know how to tag people.