topic Re: Betreff: In-call volume setting doesn't work in Xperia 1 II in 1 Series

In-call volume setting doesn't work in Xperia 1 II

battsek — Wed, 23 Dec 2020 09:51:02 GMT

In-call volume is always on max level during a call, no matter how I set it in the Sound settings. Anyone have any suggestions? Thanks.

Betreff: In-call volume setting doesn't work in Xperia 1 II

IamNic — Wed, 23 Dec 2020 09:53:28 GMT

Hello @battsek,

weird - have you rocked the volume rocker during a call?

- Nic

Betreff: In-call volume setting doesn't work in Xperia 1 II

battsek — Wed, 23 Dec 2020 10:27:03 GMT

Hi @IamNic,

I don't think I did but can you just in case give some more details about how this works?

What I do during a call is to manually lower the in-call sound with the down button but that helps only for the current call.

Betreff: In-call volume setting doesn't work in Xperia 1 II

IamNic — Wed, 23 Dec 2020 10:34:59 GMT

Hello @battsek,

while in a call just alter the volume with the rocker on the side of the phone as you would when e.g. playing music.

I constantly alter the volume since some callers are speaking louder or their phones microphone is more sensitive.

- Nic

Betreff: In-call volume setting doesn't work in Xperia 1 II

battsek — Wed, 23 Dec 2020 10:55:53 GMT

Hi @IamNic,

This is exactly what I do - I lower the in-call sound with the rocker and it is ALWAYS on Max despite the fact that in the Sound settings it is at about 70% of the slider.

Betreff: In-call volume setting doesn't work in Xperia 1 II

IamNic — Wed, 23 Dec 2020 11:34:03 GMT

Hello @battsek,

so it doesn't get quieter when you decrease the volume during a call?

Are we talking about phone calls here or calls made trough an app?

- Nic

Betreff: In-call volume setting doesn't work in Xperia 1 II

battsek — Thu, 24 Dec 2020 07:47:25 GMT

Hello @IamNic,

Lowering the volume with the rocker during a call DOES work.

These are phone calls, not app calls.

I have my in-call volume set in the Sound settings to about 70% but despite this it is always on maximum level during a call.

Re: Betreff: In-call volume setting doesn't work in Xperia 1 II

Anonymous — Thu, 24 Dec 2020 17:17:15 GMT

Hi there, so you have an issue only with the sound volume for app calls ? and Apps like what exactly?

Re: Betreff: In-call volume setting doesn't work in Xperia 1 II

battsek — Fri, 25 Dec 2020 11:41:01 GMT

Hi @Anonymous,

My previous message says "These are phone calls, not app calls."

However, just 1 day after posting this question and having done nothing on my side, the issue is gone and the setting now works. It was not working since I bought the phone and this "miraculous" fixing seems quite strange?

Re: Betreff: In-call volume setting doesn't work in Xperia 1 II

Strampke — Sun, 27 Dec 2020 14:48:15 GMT

In similar cases do not try to adapt while calling.

Instead take your time to set it.

From any screen push vol-up or vol-down and tap the sliders below which leads you to sound settings.

Changes made in that menu should survive.

In case nothing helps try this:

Settings -> Apps & Notifications -> Tap on see all ### apps -> Tap the 3 dots (the action menu) in the upper right corner -> Tap Show system -> Scroll down and find Audio setting -> Tap Storage & Cache -> Clear Cache & Clear storage.

Then push volume up or down, go sliders and set everything to your likings.

On top of the volume you will find either a bell or a crossed out bell or a vibrating phone icon.

It is your level of allowed disturbance, sound, silent or vibration.

Re: Betreff: In-call volume setting doesn't work in Xperia 1 II

battsek — Thu, 31 Dec 2020 08:11:06 GMT

Hi @Strampke,

Regarding your first suggestion: from the home screen I press the vol-down key and enter the sound settings through the cog wheel (which is actually not a cog wheel but a three-slider button). There, in the sound settings, the in-call volume is already set exactly as I would like it to be and as I previously set it by entering Settings → Sound. I changed it though but this method didn’t work.

Regarding your 2nd suggestion “Settings -> Apps & Notifications -> Tap on see all ### apps -> Tap the 3 dots (the action menu) in the upper right corner -> Tap Show system -> Scroll down and find Audio setting -> Tap Storage & Cache -> Clear Cache & Clear storage”: I cleared the cache and storage, pressed the vol-down, entered the Sound settings, set the in-call volume, but again without any result.

Two screenshots are attached showing the set in-call volume and the actual one during a call.