topic Re: Xperia 1 ii Proximity sensor sensitivity in 1 Series

Xperia 1 ii Proximity sensor sensitivity

mazymoozy — Thu, 16 Jul 2020 10:09:00 GMT

Hi, I've some problems with the proximity sensor. Actually it works but the problem is that it is too sensitive. When I'm on a call and get the phone close to me head, the screen goes off but if my hands move just for few millimeters, then the sensor activates and the screen turns on and then again goes off, so usually the screen will be touched by my ear. Which as a result I can't keep walking and talking cause for sure the screen will get on couple of times. And if I hold the phone exactly at the same location the screen stays off. Can you please confirm if your sensor is as this sensitive? Or there is something wrong with my phone. I'm sure that on all my older Xperia phones it is not like this.

Re: Xperia 1 ii Proximity sensor sensitivity

mazymoozy — Thu, 16 Jul 2020 10:22:34 GMT

I've done a test for the proximity sensor on the support section and it works but the problem is that let's say the proximity sensor has a range of 5 cm and if anything gets in to that range then the screen goes off and as long as you are in that range the screen should stay off.

In my case if I put my finger at 1 cm distance from the screen which actually triggers the sensor for the screen to goes off, and then move my finger away to 2 cm distance from the screen then the screen turns on again! Which it shouldn't cause my finger is still in the 5 cm range of the sensor!

Can you guys confirm if you all have the same problem as me and it is a bug which will be fixed by software update or if there is something wrong with my sensor.

Re: Xperia 1 ii Proximity sensor sensitivity

RottenFoxBreath — Thu, 16 Jul 2020 23:17:34 GMT

It's got a range of about an inch, about 2.5cms, nowhere near 5 cms, and no issues here, up to ear, screen off, away from ear, just over an inch, screen on, closer, screen off.

Pretty much the same as previous phones.

Re: Xperia 1 ii Proximity sensor sensitivity

mazymoozy — Fri, 17 Jul 2020 00:16:22 GMT

Thanks, so maybe there is something wrong with mine. Just to be exact I just measured and my sensor activates at 4 cm.

Re: Xperia 1 ii Proximity sensor sensitivity

RottenFoxBreath — Fri, 17 Jul 2020 04:32:57 GMT

Bout an inch for mine, using the universal scale of a superking cigarette filter, that had broken off, which was an inch roughly.

Re: Xperia 1 ii Proximity sensor sensitivity

mazymoozy — Fri, 17 Jul 2020 13:36:26 GMT

I just uploaded a video on YouTube and did the test for xperia 1 ii vs xz premium proximity sensor. Can you please do the same test and share with me the results. Because I want to know if my phone is faulty or not. Maybe the numbers for you might be different based on the way you do the test. But the important part is for the sensor to deactivates at the same distance when it was activated.

Here is the video link:

Xperia 1 ii vs xz premium proximity sensor test

Re: Xperia 1 ii Proximity sensor sensitivity

Deexer — Wed, 22 Jul 2020 13:21:42 GMT

Bro, this is probably another bug. I have same problem, when I call, my display usually activates and my things start randomly to activate... My friend same problem too. I hope Sony fix in future update ...

Re: Xperia 1 ii Proximity sensor sensitivity

mazymoozy — Wed, 22 Jul 2020 13:33:59 GMT

are you sure it's a bug? cause some other people told me that they don't have such a problem and their proximity sensor works normal. So I've requested to replace the phone since Sony only refund or replace on the first month and after that they only do repair.

Re: Xperia 1 ii Proximity sensor sensitivity

mazymoozy — Sat, 25 Jul 2020 07:43:13 GMT

Anyone else has this problem? I've tried on two new Xperia 1 ii phones and both are faulty, hope this is software. check the test video.

Xperia 1 ii Proximity sensor problem!!!

Re: Xperia 1 ii Proximity sensor sensitivity

RottenFoxBreath — Sat, 25 Jul 2020 17:10:25 GMT

So, theyre working fine...I don't see what the issue is.

Wiggling your hand about, so the screen activates and de-activates actually shows it's working, in my view.

You don't even follow the animations principles..it's the palm of the hand..not the tip of your fingers..no wonder its on and off and on and off,etc..

Re: Xperia 1 ii Proximity sensor sensitivity

mazymoozy — Sun, 26 Jul 2020 08:40:57 GMT

Same results when I try with the palm of my hand. In the video my hand is over the sensor all the time. As you can see with other phones the screen stays off during the same test. I recommend you do it with your own phone. I've been using Xperia 1 ii for a couple of weeks and 80% of the times I'm on a phone call the screen turns on and my ear touches something on the screen. Which had never happened to me with any other phone before. The sensor turns the screen on with a very little movement, which actually should keep it the screen off as long as an object is within the 5 cm range of the sensor.

Re: Xperia 1 ii Proximity sensor sensitivity

RottenFoxBreath — Sun, 26 Jul 2020 17:13:41 GMT

Nope, I've tried all manner of things, hands, a book, and my head(putting it up to my ear), and it's working fine.

Haven't turned the screen on at all, during calls, and works the same when taking it out of my pocket/picking it up, etc..

Are you sure it's not down to you having very shiny hair, or a shiny head, thus causing the sensor to go in to meltdown, as it doesn't know what to do! 😆 !! Ha- Ha!

Seriously though, have you tried in the dialler tests, dialling *#*#7378423#*#*

Does that even work still?, my phones in my locker.

Re: Xperia 1 ii Proximity sensor sensitivity

mazymoozy — Sun, 26 Jul 2020 17:29:19 GMT

😂 Yes I'm sure the problem is not from my side. I've tried it with my older phone and no problem. Actually never had such a problem with smart phones. I tried the code you send and still the same problem. I live in France so there is a chance that number of first production phones that have been shipped to France or some other places have all this issue. Sony support changed my phone and the new one has the same problem. I was hoping it to be software so it could be fixed by an update. But it looks like its not.

Re: Xperia 1 ii Proximity sensor sensitivity

RottenFoxBreath — Sun, 26 Jul 2020 18:47:53 GMT

Would there be a possibility that a network update might have done something..or has your phone got the generic Sony one..maybe something firmware side.

Re: Xperia 1 ii Proximity sensor sensitivity

mazymoozy — Mon, 27 Jul 2020 09:34:19 GMT

I've the generic Sony software. Some other people around the world have told me they have this problem too. So we should see what Sony will do about it. Its a bit difficult to realize this problem on the phone, so I believe many people have this issue and haven't yet realized it.

Re: Xperia 1 ii Proximity sensor sensitivity

Strampke — Tue, 28 Jul 2020 08:43:55 GMT

Did you start your search at the beginning?

How is it in safe mode?

That is to exclude interference from apps you installed yourself.

Or side sense maybe?

Re: Xperia 1 ii Proximity sensor sensitivity

mazymoozy — Tue, 28 Jul 2020 09:20:50 GMT

Yes, I did try in safe mode, and also did factory reset the phone, but the problem is always there. So the software or hardware of the proximity sensor is faulty.

Re: Xperia 1 ii Proximity sensor sensitivity

Deexer — Thu, 30 Jul 2020 06:19:21 GMT

Dude,
once again, it is bug...as we have already written to you.

Let's hope it's just a software problem, but I believe so, because the proximity sensor works normally during the tests. You yourself were convinced that the second phone did it to you ... I have that problem too and my friend too.

Once again, hopefully this is just a software problem and let's wait for the fix ...

We have a lot of Xiaomi phones at work and they are famous for this problem. (Active touch display during a call.) I have advice for you on how to work around this problem:
When you pick up the call or start calling, then press the power/lock button. This will prevent the phone from being active during a call.

Mazymoozy please report this problem sony too a´t they know about it and can examine it so that we can fix it.

I think we can call this a problem solved. Have a nice day.

Re: Xperia 1 ii Proximity sensor sensitivity

RogerMoore247 — Wed, 14 Oct 2020 15:44:02 GMT

I have exactly the same problem. I am always turning on airplane mode with my ear. A problem I have not had from any phone I have owned in the past. I am close to selling this phone as it is just unprofessional when using the phone for work

Re: Xperia 1 ii Proximity sensor sensitivity

CosmicTomato — Thu, 15 Oct 2020 16:08:08 GMT

Run the sensor test in the Support app, if it fails, give the software repair a go. I perform one every 2-3 months to keep things stable. If that doesn't work, then it ain't software and mostly the actual sensor could be flawed.