topic Re: Xperia 1 ii back glass weakness. in 1 Series

Xperia 1 ii mirrored glass weakness

Naildus — Mon, 17 Aug 2020 14:52:53 GMT

Anyone else noticed that the back, mirrored glass is far too easily marked?

I've had the phone for a few weeks, in a case, and just seen marks that seem to have been caused by dust! Dust trapped between the case and phone.

Will post photos.

Please let me know how your mirrored X1ii is looking after a month or two of standard use

Re: Xperia 1 ii back glass weakness

RottenFoxBreath — Sun, 16 Aug 2020 04:11:39 GMT

It won't be dust, it will be grit.

So either buy a better case(some come with a sort of soft layer, like velvet on them, which stops this, or clean your pockets out better, to stop the grit accumulating, thus having a chance of entering the case/phone back.

Re: Xperia 1 ii back glass weakness

Naildus — Sun, 16 Aug 2020 07:03:22 GMT

I've had the exact same brand of case used on other phones... For three years on an iPhone... For over two years on a P20 Pro... Used other phones not in a pandemic lockdown... My phones are always kept in pockets without keys etc... So thanks for your velvet cushioning case pocket cleaning advice... Useful... Cheers

Re: Xperia 1 ii back glass weakness.

Naildus — Sun, 16 Aug 2020 07:15:33 GMT

FYI... Phone is mirrored slate and marks are not tactile... Disappointed they're not more robust for cost

Re: Xperia 1 ii back glass weakness.

RottenFoxBreath — Sun, 16 Aug 2020 08:04:19 GMT

Aye you sure they're above and actually scratches on the glass, and not under it line a paint flaw

Re: Xperia 1 ii back glass weakness.

mamller6487 — Sun, 16 Aug 2020 18:30:57 GMT

Today I also discovered a spot on the side where the color seems to be peeling off. I have the purple one.

Re: Xperia 1 ii back glass weakness.

Lord_viridis — Mon, 17 Aug 2020 10:15:43 GMT

As with any cosmetic flaw on a new device, the absolute best and only advice that we or anyone can give is to contact either:

The place of purchase if under cooling off period or 28 days.

Or your Sony local support if after the initial period.

Re: Xperia 1 ii back glass weakness.

Jess.09 — Mon, 17 Aug 2020 12:49:25 GMT

Do you use an original Sony case to protect the phone?

Re: Xperia 1 ii back glass weakness.

Naildus — Mon, 17 Aug 2020 13:10:44 GMT

Nope... I use this:
https://www.amazon.co.uk/Spigen-Compatible-Xperia-Original-Flexible/dp/B07PHK4GZ4/ref=sr_1_1?dchild=1&keywords=sony+xperia+1+case&qid=1597669817&sr=8-1

Re: Xperia 1 ii back glass weakness.

RottenFoxBreath — Mon, 17 Aug 2020 13:24:11 GMT

No movement in that's case, it'll be a snug fit.

Are you sure the marks are above the glass and not under it/paint issues?

But the official Sony cases have like a felt lining.

Re: Xperia 1 ii back glass weakness.

Lord_viridis — Mon, 17 Aug 2020 14:34:45 GMT

From experience, I have the Spigen case on my phone since release, just checked and nothing like in the photos.

Are you sure it's not UNDER the glass?

Re: Xperia 1 ii back glass weakness.

Naildus — Mon, 17 Aug 2020 14:50:56 GMT

The marks aren't tactile, so could be under the glass, or on the glass so flush that I can't feel them.

I'm thinking it might be an issue with these mirrored versions... but would like to know how others are finding the mirrored glass?

Wish I'd gone for black

I've attached images... so gutted it looks like this after a few weeks... I've put an issue report in to Sony

Re: Xperia 1 ii back glass weakness.

Lord_viridis — Mon, 17 Aug 2020 14:53:37 GMT

Good move, if you've had it under a month, you could get hold of Vodafone to see if they will enact a replacement if it's under the glass.

Either way, I'm sure it will get sorted for you.

Keep us informed please.

Re: Xperia 1 ii back glass weakness.

mamller6487 — Tue, 18 Aug 2020 14:27:18 GMT

I have the same problem but acutally Sony support told me that this is not covered by the warranty. It is INSIDE not on the outside!!!

Re: Xperia 1 ii back glass weakness.

CosmicTomato — Wed, 19 Aug 2020 08:35:05 GMT

Reach out to support again and show them pictures and state that you can't feel the scratch on the outside of the case.

Re: Xperia 1 ii back glass weakness.

mamller6487 — Tue, 01 Sep 2020 13:06:26 GMT

Sony Service fixed the problem. Lasts less than a week to get back my Xperia 1 II.

Re: Xperia 1 ii back glass weakness.

Lord_viridis — Thu, 03 Sep 2020 08:13:15 GMT

Good to hear.

Glad you got it fixed.