topic Re: Heat Suppression in Video Calls on Xperia 1 II in 1 Series

Heat Suppression in Video Calls on Xperia 1 II

Speedbird139 — Sun, 28 Jun 2020 21:29:38 GMT

Heat suppression in Game Enhancer seems like a fantastic feature to reduce battery degradation. I was trying to add Google Duo/WhatsApp to it but it doesn't allow it. Is there a way to use heat suppression when on long video calls? My phone heats up because I have to charge while on call to keep the battery from discharging.

Re: Heat Suppression in Video Calls on Xperia 1 II

Sean_Mc — Fri, 03 Jul 2020 09:06:10 GMT

Hi there,

Welcome to the Sony Community.

I'd recommend contacting the Mobile support team here for further advice.

Best wishes,

Sean

Re: Heat Suppression in Video Calls on Xperia 1 II

Speedbird139 — Fri, 03 Jul 2020 19:20:25 GMT

Hi, thanks for your message, I tried contacting them. Their reply was genuinely disappointing, a generic "try software repair, etc.", they probably don't even read the messages.

Re: Heat Suppression in Video Calls on Xperia 1 II

mamller6487 — Sat, 04 Jul 2020 06:03:07 GMT

Yes, first you get an autoanswer saves cost I think.

Replay to the message say you do all the s.... and nothing is changing. Perhaps a real person will read your message.