topic Re: Does Xperia 1 not support the Xperia Transfer Mobile or Xperia Companion? in 1 Series

Does Xperia 1 not support the Xperia Transfer Mobile or Xperia Companion?

Zackbuks — Thu, 13 Jun 2019 15:16:52 GMT

I can't think of Sony's cost savings to such a point, even the most basic change assistant function has been canceled. Now I can't use any software to copy the content (so many precious photos, videos, music) and contacts, schedules, etc. on my old phone to Xperia 1. Whether it's Xperia Transfer Mobile or Xperia Companion, they all don't support it! Whether it is as big as Apple, Samsung, Huawei, or as small as One Plus, Meizu, they are trying to improve the basic function of the replacement assistant, you even cut it! Dare to ask how the continuity of product use is reflected? Since you rely on Google so much, do you just do Pixel directly, and what else does Xperia do? #Xperia1

Re: Does Xperia 1 not support the Xperia Transfer Mobile or Xperia Companion?

roerisigold — Thu, 13 Jun 2019 18:41:51 GMT

I also had the same problem with Xperia companion, but by downloading the latest version 2.5.20 I solved it.

Re: Does Xperia 1 not support the Xperia Transfer Mobile or Xperia Companion?

guenterpopp — Fri, 14 Jun 2019 22:39:07 GMT

I am having the same problem as Zackbuks dispite having installed the latest version (2.5.2.0) even on thwo different computers.

The transfer with Google works, but it only copies what is stored on Google backup - no files, photos or videos!

The suggestion by Sony to transfer it via Google Drive is ridiculous because you have to pay for more than 10 GB.

You also lose every file date while copying it via PC and it's quite slow (because all XPERIA won't be recognized as USB 3.x devices by Windows) and uncomfortable too.

I have a € 1000 phone in front of me, spent the whole day with configuring and trying everything to get my data from my XZ to the 1 and still can't use it!

It's really sad that Sony can't handle such fundamental things like transferring data from a not that old phone to their newest!

I'm 5 minutes short to send it back and never ever buy a Sony again (this was my 10th i guess including SonyEricsson)!

That's simply the best on iPhone that you can restore everything exactly like it was on your old phone. I REALLY envy iPhone users because of that!

Maybe someone has a solution?

I don't think Sony support is reading here a lot (or at all)?

Re: Does Xperia 1 not support the Xperia Transfer Mobile or Xperia Companion?

azzido — Sat, 15 Jun 2019 14:50:20 GMT

@Villaco wrote:
I am having the same problem as Zackbuks dispite having installed the latest version (2.5.2.0) even on thwo different computers.
The transfer with Google works, but it only copies what is stored on Google backup - no files, photos or videos!
The suggestion by Sony to transfer it via Google Drive is ridiculous because you have to pay for more than 10 GB.
You also lose every file date while copying it via PC and it's quite slow (because all XPERIA won't be recognized as USB 3.x devices by Windows) and uncomfortable too.
I have a € 1000 phone in front of me, spent the whole day with configuring and trying everything to get my data from my XZ to the 1 and still can't use it!
It's really sad that Sony can't handle such fundamental things like transferring data from a not that old phone to their newest!
I'm 5 minutes short to send it back and never ever buy a Sony again (this was my 10th i guess including SonyEricsson)!
That's simply the best on iPhone that you can restore everything exactly like it was on your old phone. I REALLY envy iPhone users because of that!
Maybe someone has a solution?
I don't think Sony support is reading here a lot (or at all)?

Agree, among the others issue with such fundamental feature like data transfer from older device was really not expected

They messed up transferring completely, seems noone was testing it.

Re: Does Xperia 1 not support the Xperia Transfer Mobile or Xperia Companion?

Nathaniel — Fri, 21 Jun 2019 14:50:29 GMT

I ended up copying everything to micro SD card then just putting that in the Xperian1, I forgot the photos so just transferred those using Bluetooth.

Re: Does Xperia 1 not support the Xperia Transfer Mobile or Xperia Companion?

Anders86 — Sat, 22 Jun 2019 11:24:52 GMT

Did any of you work out how to transfer SMS messages?

Re: Does Xperia 1 not support the Xperia Transfer Mobile or Xperia Companion?

Nathaniel — Sat, 22 Jun 2019 11:59:19 GMT

Mine transferred over using Xperia transfer.

Re: Does Xperia 1 not support the Xperia Transfer Mobile or Xperia Companion?

gustavmahler — Sat, 22 Jun 2019 14:12:45 GMT

I would like to join the ranks of the annoyed.

I have a Sony Xperia XZ Premium backup on my laptop and cannot transfer it to my new Xperia 1.

Re: Does Xperia 1 not support the Xperia Transfer Mobile or Xperia Companion?

digitalray — Wed, 10 Jul 2019 19:12:56 GMT

same here.. even with 2.5.3.0

fehler

Re: Does Xperia 1 not support the Xperia Transfer Mobile or Xperia Companion?

digitalray — Thu, 11 Jul 2019 13:22:43 GMT

it does officially not support the xperia 1 anymore.

i just talked to sony support and they told me it was an internal decision that the xperia one would not be supported anymore by xperia companion for xperia transfer mobile.

they told me to use google backup or an sd card or third party apps.

nothing more to say here.

Re: Does Xperia 1 not support the Xperia Transfer Mobile or Xperia Companion?

zero_vertical — Wed, 24 Jul 2019 02:34:00 GMT

Just watched my wife update her samsung galaxy s7 to 9 (6 mos ago) and this past weekend to an s10. her apps, wallpaper, literally everything synced. She was off and running in less than an hour, with all android patches and everything. Phone is a hardware gorilla, and looks dead sexy. But I'm a nonconformist.

I am an xz1 compact owner, and loved the form factor, high end hardware in a small phone etc. I surrendered, and after the last compact line was cancelled, resigned that I needed a larger phone. Figured I'd stick with Sony given their hardware to date. Off we go. Spent a grand on an x1.

What a failure. I couldn't back up my xz1 compact on the companion (multiple failures, have fun googling that, software is a disaster, works for no one), but bought the xperia 1 anyways. Transfer app doesn't work, companion does't work, and if you search hard enough, sony will officially tell you to use GOOGLE to do their work, or an SD card. No app layouts, wallpaper, home screen or other settings come along.

So, ahh,

F this. I'm going to replace the screen on my X1C, or get a pixel. $1000 phone, and Sony can't figure out how to get its existing customers back online quickly. How are they going to attract new customers if they can't even get their own base working easily? I saw blackberry shoot themselves in the head. I won't hang around to watch Sony do it.

Idiots.

Re: Does Xperia 1 not support the Xperia Transfer Mobile or Xperia Companion?

RottenFoxBreath — Wed, 24 Jul 2019 07:58:40 GMT

There are easy ways to back up/restore things, backup and restore photos from Google Drive, you can use a file manager to back up apps that can't be downloaded from the Play Store, or indeed apps from the Play Store(I know, I restored my apps from the store, all 220+ of them), and a simple sync set up the phone whilst on first boot/setup....and finally, you could always just plug both phones in to a pc, and drag and drop folders/photos/videos, etc.

It's kind of a non issue, really.!

Re: Does Xperia 1 not support the Xperia Transfer Mobile or Xperia Companion?

Busmusen — Thu, 25 Jul 2019 13:33:52 GMT

Just make Xperia Transfer available for this phone, I'm stuck where I can't get my messages back bcs I choose to set it up as a new phone, xperia transfer would solve this

Re: Does Xperia 1 not support the Xperia Transfer Mobile or Xperia Companion?

RottenFoxBreath — Thu, 25 Jul 2019 13:56:48 GMT

There are apps on the Play Store that can assist you, but you won't get all the texts back, only some, as some are "different" in a way, Google changed(RCS/Enhanced message) a while back.

You might be successful, although you might get all your texts back as one long text, which contains them all, as some apps act this way.

I've got 1 text conversation which contains 3 years of texts from all my contacts, it's just the way it happens.

The only other way is rooting the phone, and retrieving them via that method, but again, not all can be backed up/retrieved.

You can use the apps to back them up to a gmail account, and can read them that way, but again, not all will be seen/backed up/ able to be restored.

Re: Does Xperia 1 not support the Xperia Transfer Mobile or Xperia Companion?

Strampke — Thu, 25 Jul 2019 14:49:21 GMT

Hey @Busigamusen

Did you try Xperia companion on your PC?

Maybe that solves your problem.

Re: Does Xperia 1 not support the Xperia Transfer Mobile or Xperia Companion?

NunoSEN2 — Thu, 25 Jul 2019 14:54:24 GMT

Hi @Strampke ;

It seems that Xperia Companion doesn't support backup restore on 2019 Xperia devices: https://support.sonymobile.com/global-en/xperia-companion/

Re: Does Xperia 1 not support the Xperia Transfer Mobile or Xperia Companion?

Busmusen — Thu, 25 Jul 2019 14:56:37 GMT

Yes I tried, it's not supported

Re: Does Xperia 1 not support the Xperia Transfer Mobile or Xperia Companion?

guenterpopp — Sat, 03 Aug 2019 09:57:20 GMT

It's simply ridiculous. Sony is saving money on the wrong side, and exactly such stuff is driving people to Apple and Samsung because they want an easy way to transfer their data and not having to buy online store from Google or a SD-Card or loosing all datetime information on all files when copying via PC.

Apple is doing it very right and even Samsung with all their horrible apps and software has made a good transfer tool in the meantime!

Very very sad :(.

Re: Does Xperia 1 not support the Xperia Transfer Mobile or Xperia Companion?

Strampke — Thu, 28 Jan 2021 22:38:20 GMT

Don't panic, there is another approach.

Google has improved it's backup and restore lately and now this has been adopted by Sonymobile as well.

You can read a how-to here.

Re: Does Xperia 1 not support the Xperia Transfer Mobile or Xperia Companion?

guenterpopp — Sat, 03 Aug 2019 11:23:12 GMT

Hi Strampke,

that still doesn't copy my data via cable or Wi-Fi, does it?