topic Re: Stuck Alarm notification in 1 Series

Stuck Alarm notification

sean4080 — Mon, 11 May 2020 12:52:52 GMT

I'm having a 'stuck' alarm notification at the top of the screen next to the battery symbol.

No set alarms and never set this one previously.

Already tried the usual...

Any help?

Thanks

Re: Stuck Alarm notification

najodleglejszy — Mon, 11 May 2020 13:01:09 GMT

hi @sean4080, try booting into safe mode to see if the icon is still showing once you do.

instructions on how to enter safe mode: https://www.sony.co.uk/electronics/support/articles/SX673501

Re: Stuck Alarm notification

sean4080 — Mon, 11 May 2020 17:36:17 GMT

Hi... Yep, already did that... But thanks anyway

Re: Stuck Alarm notification

_alexdon_ — Tue, 12 May 2020 07:13:52 GMT

@najodleglejszy @sean4080 also tried settings - apps and notifications - alarms, look for storage and clear data?

Re: Stuck Alarm notification

sean4080 — Tue, 12 May 2020 07:40:09 GMT

Yes... Done all of that previously and again...

Still stuck at 8am Alarm Sunday showing but nothing actually set within the Alarm App 😕

Re: Stuck Alarm notification

_alexdon_ — Tue, 12 May 2020 08:09:25 GMT

@sean4080 @najodleglejszy not able to replicate this, strange. Also tried to clear data for clock app? Alarm is not there anymore, my mistake.

@Lord_viridis @Qatrium any ideas?

Re: Stuck Alarm notification

Lord_viridis — Tue, 12 May 2020 10:11:39 GMT

Set an alarm, wait for it to occur, then remove the alarm.

That sometimes can clear the alarm icon.

Re: Stuck Alarm notification

sean4080 — Tue, 12 May 2020 11:05:25 GMT

Thanks, but also previously done that without success.

Thanks anyway

Re: Stuck Alarm notification

sean4080 — Tue, 12 May 2020 11:09:39 GMT

Seems to disappear in safe mode but reappears when back to normal 🤔

Currently showing under the clock set at Sunday 8am, however nothing showing in Alarm settings.

Have tried all the usual. Also the Alarm icon is showing next to the battery icon and not on the usual left side of the status bar

Re: Stuck Alarm notification

RottenFoxBreath — Tue, 12 May 2020 14:23:07 GMT

It(the Alarm/Clock notifications) has always sat next to the battery indicator.

And I bet it's nothing to do with your alarm, it's an app that has set an alarm/timer, so best check your apps.

You can start uninstalling anything that you think would have access to a clock/alarm/notification and re-install from there.

Things like Calendar, fitness, health, tasker style apps.

Even down to an app activating or de-activating dark/night mode.

If it was the Clock, it would occur in Safe mode, as it's a system app.

Re: Stuck Alarm notification

sean4080 — Tue, 12 May 2020 14:21:46 GMT

Interesting...

When I set a new alarm, the notification is on the far left with the stuck one on the right... Odd

Re: Stuck Alarm notification

RottenFoxBreath — Tue, 12 May 2020 14:24:29 GMT

Read my previous post again..

Re: Stuck Alarm notification

sean4080 — Tue, 12 May 2020 14:28:10 GMT

Oophs, only saw the first line as reading through email...

Previously looked at all of what you suggest... couldn't find an App or anything...

But thanks anyway

Re: Stuck Alarm notification

Qatrium — Tue, 12 May 2020 18:55:00 GMT

@sean4080

It's definitely an app, a third-party app to be precise (non-Sony or Google). A software repair would fix this provided that you restore your apps gradually and monitoring the icon if it appears again when a certain app is re-installed.

I didn't see in your comments if this "alarm" actually shoots on Sundays 8 AM or not?

Re: Stuck Alarm notification

RottenFoxBreath — Tue, 12 May 2020 20:17:51 GMT

Yeah, defintely an app, which was not on the phone when you bought it, that has set a timer/notification/system change for that time.

You need to go through them 1 by 1 if you can and uninstall/re-install to check them.

Or go the full hog and reset the system.