https://community.sony.no/t5/1-series/cinema-pro-problem-after-launch-the-app/m-p/3649202#M4589 <P>Hi i experience the black screen after i launch the app i try restart the phone restart the app and clear the catche and change all setings in the app she screen in side the cinema pro remains black its when i capture video its capture the sound but no image Any one have any idea what its can be the phone is new 2 days old&nbsp;<SPAN class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Screenshot_20200219-231039.png3333.png" style="width: 200px;"><IMG src="https://community.sony.co.uk/legacyfs/online/55887iC34B1F162A968E3A/image-size/small?v=1.0&amp;px=200" title="Screenshot_20200219-231039.png3333.png" alt="Screenshot_20200219-231039.png3333.png" /></SPAN></P> Wed, 19 Feb 2020 23:14:55 GMT Lily6 2020-02-19T23:14:55Z https://community.sony.no/t5/1-series/cinema-pro-problem-after-launch-the-app/m-p/3649202#M4589 <P>Hi i experience the black screen after i launch the app i try restart the phone restart the app and clear the catche and change all setings in the app she screen in side the cinema pro remains black its when i capture video its capture the sound but no image Any one have any idea what its can be the phone is new 2 days old&nbsp;<SPAN class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Screenshot_20200219-231039.png3333.png" style="width: 200px;"><IMG src="https://community.sony.co.uk/legacyfs/online/55887iC34B1F162A968E3A/image-size/small?v=1.0&amp;px=200" title="Screenshot_20200219-231039.png3333.png" alt="Screenshot_20200219-231039.png3333.png" /></SPAN></P> Wed, 19 Feb 2020 23:14:55 GMT https://community.sony.no/t5/1-series/cinema-pro-problem-after-launch-the-app/m-p/3649202#M4589 Lily6 2020-02-19T23:14:55Z https://community.sony.no/t5/1-series/cinema-pro-problem-after-launch-the-app/m-p/3649203#M4590 <P>Try updating your phone to the latest firmware <SPAN class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Android 10 (55.1.A.3.49)" style="width: 428px;"><IMG src="https://community.sony.co.uk/legacyfs/online/55889iA53AA2D34885CB4F/image-size/large?v=1.0&amp;px=999" title="Screenshot_20200220-081146.png" alt="Android 10 (55.1.A.3.49)" /><SPAN class="lia-inline-image-caption" onclick="event.preventDefault();">Android 10 (55.1.A.3.49)</SPAN></SPAN></P><P>This may fix the issue and and others, otherwise you could try using the Sony pc companion software to update it, this may be a better option as it would ensure it updates without any issues.</P> Thu, 20 Feb 2020 05:15:39 GMT https://community.sony.no/t5/1-series/cinema-pro-problem-after-launch-the-app/m-p/3649203#M4590 Sony_UK 2020-02-20T05:15:39Z