topic Re: phone app icon (1) won't go away in 1 Series

phone app icon (1) won't go away

billson — Wed, 31 Jul 2019 16:33:05 GMT

Hoping someone can help. I missed a call and there's a 1 on my phone app icon. I've tried everthing I can to get rid of it but it wont go, its been a couple of days now. I've deleted all call history, force stopped the app and restarted the phone.

Sony x1

Bigbear1 — Mon, 22 Jul 2019 19:29:42 GMT

Keeps showing I have missed calls on my call button but I don't also cannot get rid of them ??

Re: Sony x1

NunoSEN2 — Mon, 22 Jul 2019 20:31:38 GMT

Hi @Bigbear1 ;

Try clearing the Phone app data and cache (settings >apps and notifications >all apps >Phone>Storage >Clear data and Clear Cache).

Re: Sony x1

Bigbear1 — Mon, 22 Jul 2019 20:56:35 GMT

Just tried that didn't work 😬 any other ideas?

Re: Sony x1

DJAxcess — Thu, 25 Jul 2019 14:29:28 GMT

Do you use any third party app like "TrueCaller"?

For me, it sometimes shows unanswered calls until I open TrueCaller and close it again.

Also there might be an incoming SMS message reminding you of missed calls.

Did you mark these messages as read?

Re: phone app icon (1) won't go away

SAWIG — Wed, 31 Jul 2019 18:35:57 GMT

I had the messages do that. But force stop and clear cache solved it for me.

Re: phone app icon (1) won't go away

Tizer — Wed, 31 Jul 2019 20:40:11 GMT

I had the same problem last week with my XZ1C and the only way to clear it was to Force Stop, delete the Cache and Phone Data.

Re: phone app icon (1) won't go away

billson — Thu, 01 Aug 2019 11:30:54 GMT

Force stopping, clearing cache and deleting memory isn't working for me.

Re: phone app icon (1) won't go away

tomo100brt — Thu, 01 Aug 2019 16:11:19 GMT

Restart the phone. After all deleting you have to restart the phone.

Re: phone app icon (1) won't go away

billson — Thu, 01 Aug 2019 18:25:19 GMT

Just tried that and its still there

Re: phone app icon (1) won't go away

RottenFoxBreath — Thu, 01 Aug 2019 21:24:54 GMT

Try opening the call you missed, and looking at its details, and failing that, long press the phone icon, and remove it, then go into your app tray, and simply replace it with the phone icon from there, with a restart inbetween remove and replace.

Re: phone app icon (1) won't go away

billson — Fri, 02 Aug 2019 09:47:19 GMT

That doesnt work either. I cant even remember now whether it was a missed call or voicemail but I deleted my call history when I first noticed the 1 wouldn't go.

Re: phone app icon (1) won't go away

billson — Fri, 02 Aug 2019 13:52:52 GMT

Doing a factory reset. Sony said boot into safe mode and if its still there another app could be causing it. It was still there so its last resort. If it happens again theres clearly a problem with it.

Re: phone app icon (1) won't go away

RottenFoxBreath — Fri, 02 Aug 2019 21:57:10 GMT

Have you cleared your voice mails?

Re: phone app icon (1) won't go away

billson — Sat, 03 Aug 2019 09:51:32 GMT

Yeah I tried that as well. Very strange bug but oh well all reset now.

Re: phone app icon (1) won't go away

jbarnes2 — Sat, 03 Aug 2019 11:26:12 GMT

I have the same problem but I have a 3 over the phone icon. I've cleared my missed calls, done force stops repeatedly, cleared cache and data as well. Done hard and soft resets and the 3 is still there. Can't believe in 2019 you have these problems on a flagship product! Wipe and restart is the solution? Very sad if that is the case. We shouldn't have to do that drastic measure and wipe all the data we have already put onto this device. Oh and someone at Sony can advise why the companion refuses to do a backup for Xperia 1. I'm not resetting my phone. Shouldn't have to. Sony needs to fix this.

Re: phone app icon (1) won't go away

billson — Sat, 03 Aug 2019 16:19:31 GMT

I missed another call and now its back! No message was left it was simply a missed call.

Re: phone app icon (1) won't go away

billson — Sat, 03 Aug 2019 16:23:20 GMT

This phone was originally on vodafone and its been unlocked and I'm now using it on ee. I doubt that has anythng to do with it but there's clearly a software isssue. I'll insert another network sim and see if that does anything.

Didnt work I dont have vodafone but had a three sim to try. So frustrating! May even contact sony again about this.

Re: phone app icon (1) won't go away

RottenFoxBreath — Sat, 03 Aug 2019 17:21:38 GMT

Well chances are it's operator software that's the issue.

If it's doing it normally and in safe mode, then it could be some of their operator crap still on it, that's caused it.

Re: phone app icon (1) won't go away

billson — Sat, 03 Aug 2019 18:56:08 GMT

Is yours a UK model from a carrier?