topic Re: Netflix not installing on my Xperia 1 in 1 Series

NETFLIX WON'T INSTALL ON XPERIA 1

ThaReality — Mon, 03 Jun 2019 20:11:07 GMT

I received mine on the 30th, Thursday from O2. Delivered by DPD.

I copied data from y XZ Premium, (btw that feature is AMAZING) All my apps, including Google accounts, WIFI & bluetooth settings synchronized successfully.

Battery life appeared to be OKAY, I've tested all functionalities and that vibration feature for games and videos is EFFING A!

MY BIGGEST GRIPE? NETFLIX WON'T INSTALL. I decided to clear Play store cache and data and try again, NO LUCK. I then reluctantly wiped phone through a factory restore, STILL NO LUCK.

I called O2 following day and complained I might have a faulty device with a software issue. By Monday today, around 9.30 a replacement was sent and swapped with my old Xperia 1.

I went through the motions again, and to my SURPRISE... NETFLIX WON'T INSTALL AGAIN.

It's pretty clear, this is affecting the PHONE only and it's something SONY needs to resolve or the Netflix app developers, whoever is responsible.

I'm sure all users of the XPERIA 1 will be affected, if they haven't tried installing NETFLIX yet.

Netflix not installing on my Xperia 1

Skinner80 — Mon, 03 Jun 2019 20:06:49 GMT

Got my X1 last week and Netflix is still failing to install.

Anyone else have issues or a solution 🤯

Re: NETFLIX WON'T INSTALL ON XPERIA 1

Marshfriend1 — Mon, 03 Jun 2019 20:14:44 GMT

I'm having the same issue with mine. What a joke!

Re: Netflix not installing on my Xperia 1

drlmiles1 — Mon, 03 Jun 2019 20:20:29 GMT

There is a solution elsewhere in this forum - it is a problem with how O2 have set up the X1. Basically you disable Netflix, then install the app from the Play store, from memory

Re: NETFLIX WON'T INSTALL ON XPERIA 1

drlmiles1 — Mon, 03 Jun 2019 20:22:55 GMT

It's a known problem with O2's implementation of the X1. The solution is elsewhere on this forum - you need to disable Netflix in apps, then install it from the Play Store, from memory

Re: Netflix not installing on my Xperia 1

Skinner80 — Mon, 03 Jun 2019 20:24:10 GMT

Cheers I did get mine from O2

I will have a look in the other forum

Re: Netflix not installing on my Xperia 1

Lord_viridis — Tue, 04 Jun 2019 07:28:45 GMT

Can you go into settings, apps, show all apps and:

1. Is Netflix present?

2. Does Netflix have a "disable" button

If so press the three dots top right and select "uninstall updates"

Once complete please open Netflix (you just made it visible)

When prompted, update the app in play store.

Re: Netflix not installing on my Xperia 1

Jonnyg342 — Tue, 04 Jun 2019 11:06:27 GMT

Is there a link to a solution for this problem?

Re: Netflix not installing on my Xperia 1

Milowokie — Tue, 04 Jun 2019 23:34:33 GMT

@Viridis wrote:
Can you go into settings, apps, show all apps and:
1. Is Netflix present?
2. Does Netflix have a "disable" button
If so press the three dots top right and select "uninstall updates"
Once complete please open Netflix (you just made it visible)
When prompted, update the app in play store.

Spot on, had my Xperia 1 a couple of days and Netflix didn't transfer over with the rest of my apps. Installing it from store didn't work (it kept downloading/installing, but wouldn't open nor appear in the apps list).

Followed the steps above and it worked 1st time.

Cheers.

Re: Netflix not installing on my Xperia 1

Ia24n — Wed, 05 Jun 2019 14:15:33 GMT

Same issue. Uninstall updates for NEtflix and go back to its factory setting. Then reinstall updates for Netflix and works fine. Must be something to do with new Android Version.

Re: NETFLIX WON'T INSTALL ON XPERIA 1

hustling01 — Sat, 08 Jun 2019 13:32:03 GMT

Hi mate i had same issue but its easy to fix go apps and notifications and find netflice and disable it then go to play store and it will say update netflix then it will install. I have netflix. Its not a faulty phone.

Re: Netflix not installing on my Xperia 1

Pengaltiger — Sat, 08 Jun 2019 21:56:51 GMT

That worked for me. Thanks.

Re: Netflix not installing on my Xperia 1

Sgs747 — Sat, 08 Jun 2019 22:30:02 GMT

Had the same problem and this worked for me. After wasting hours looking for solutions!

Re: NETFLIX WON'T INSTALL ON XPERIA 1

Ia24n — Mon, 10 Jun 2019 13:54:06 GMT

Its an app issue. Had same problem. Its because you transferred stuff from old phone and I believe old Netflix settings will not work on new phone. All you have to do is go to app. Uninstall all updates. This restores to factory setting for Netflix. Then go and update app in Play Storte. It will load correctly this time from Google Play Store. Will work perfect after that.

Re: NETFLIX WON'T INSTALL ON XPERIA 1

Ia24n — Mon, 10 Jun 2019 13:56:26 GMT

Uninstall all Netflix updates. Go back into play store and reinstall. This will download correct settings for Android 9. Will then work perfect. Had same issue. It's because you transfrred old settings and apps over from old phone

Re: Netflix not installing on my Xperia 1

Scart67 — Thu, 13 Jun 2019 22:07:58 GMT

I had this problem. I've followed the fix and I can now get into Netflix via the Playstore, however I still have no icon on my screen.

Any ideas?

Re: NETFLIX WON'T INSTALL ON XPERIA 1

vosne — Tue, 09 Jul 2019 18:08:03 GMT

thanks guys..it's working now!

Re: Netflix not installing on my Xperia 1

Flower_12345421 — Thu, 18 Jul 2019 21:22:51 GMT

I had the same issue, this fix worked perfectly for me 👍👍👍

Re: Netflix not installing on my Xperia 1

Damage1865 — Sun, 22 Sep 2019 10:56:55 GMT

This solution has worked for my Sony Xperia thanks for the solution

Re: Netflix not installing on my Xperia 1

swePeso — Tue, 22 Oct 2019 23:17:24 GMT

The same problem has arisen on Xperia 5.
Tried to fix mentioned before; deactivate, uninstall updates, clear the cache and update through Play Store. No luck.

Getting error "-1001" when open Netflix app.