https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633172#M1007 <P>I am finding it annoying that some members keep stating signal bars don't mean anything. That is untrue because if they mean nothing why have them? I bought 2 Xperia 1 devices from 2 separate retailers and tried my EE SIM card in both and at home where I always have full bars and have never had signal problems on any other phone but with both Xperia 1 phones the 4g signal will be at 4 bar's then drop to 2 bars then 1 bar then lose connection completely and then after 30 seconds it reconnects and goes to 4 bar's then repeats this cycle every few minutes. I have tried another EE SIM card I have and same problem, I have reset network settings, manually entered the EE data settings, reset both device's and the problem continues. Using the same Sims in the same location at the same time in Samsung, iPhone, pixel, Huawei, OnePlus, Honor Device I have full reception and it doesn't drop and my signal does not disconnect at all. I have tested a theory and spoken to both EE and Sony and I can tell you this, if you use a non EE branded Xperia 1 on EE then you will suffer from this problem. EE by default use volte for phone calls which they can't switch off, but using a vanilla Xperia 1 it doesn't have the software to use 4g to make calls volte. My Xperia 1 instead makes calls over 3g or 2g which is means it disconnects from 4g and also means that the phone can't utilize the full bands and coverage EE provide. Sony needs to add the correct software to handle the EE network for the problem to be resolved. If you bought the Xperia 1 direct from EE then you will have zero issues because EE have the correct software on their own devices. This is not a hardware fault, it has nothing to do with bars showing the incorrect reception level. My friend has bought an Xperia 1 from carphone warehouse and received the update, carphone warehouse phones are carphone warehouse branded ROMs not factory even though they are unlocked. I'm guessing Sony pushed out the update to carphone warehouse and EE branded devices because they have bought a lot of handsets from Sony and were getting people complaining about the handsets not working properly. For some reason Sony don't care about those of us who bought factory unlocked devices. The advice Sony tech support gave me was to return both handsets and when I asked if they would be releasing an update to resolve the problems they refused to answer the question and totally ignored it several times even when I pushed them about it. They said they only way to resolve the issue was for me to return both handsets to the retailers I bought them from. I also have the transcript if anyone doubts me. Personally I find it ridiculous that Sony have advised me to return both handsets as the solution to the problem and no explanation of why this is happening! I hope this helps everyone with the same problem I am having.</P> Fri, 07 Jun 2019 21:05:48 GMT TechZilla 2019-06-07T21:05:48Z https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633083#M918 <P>My network coverage keeps dropping I spoke with EE my network provider. They sent me a new SIM card, this has not fixed the problem and I'm stuck for what to do. This happens at completely random times.</P> Sat, 01 Jun 2019 12:48:41 GMT https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633083#M918 Clennon 2019-06-01T12:48:41Z https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633084#M919 <P>Does this only happen when your in a building?&nbsp;</P> Sat, 01 Jun 2019 12:52:22 GMT https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633084#M919 SDR1970 2019-06-01T12:52:22Z https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633085#M920 <P>No anywhere sometimes it drops and reconnects several times in a matter of 1 minute I've reset network settings I've reset app permissions and settings I've reset my Google settings I'm close to factory wiping the phone but since it's network issue I know this won't help</P> Sat, 01 Jun 2019 13:02:37 GMT https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633085#M920 Clennon 2019-06-01T13:02:37Z https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633086#M921 <P>I've also tried my partners SIM card and this doesn't have any issues&nbsp;</P> Sat, 01 Jun 2019 13:18:26 GMT https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633086#M921 Clennon 2019-06-01T13:18:26Z https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633087#M922 <P>I'm not suggesting anything because I have no experience, I used Three for a couple of days on my Xperia 1 and now I'm on O2... No issues at all.</P><P>But from what I read, EE is just now switching on their 5G network for the first time. Not sure why that would cause issues, but it's possible there's something about it that might cause this problem.</P> Sat, 01 Jun 2019 13:56:30 GMT https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633087#M922 Lukalumen 2019-06-01T13:56:30Z https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633088#M923 <P>I'm getting wifi cut outs but not sim cut outs</P> Sat, 01 Jun 2019 16:28:56 GMT https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633088#M923 5pencey 2019-06-01T16:28:56Z https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633089#M924 <P>I've just moved to EE for this phone, and I've had loads of network dropouts too. I also have a tablet with an EE data SIM in it, and have not experienced such problems in this area (Camden) over the last few weeks (although I haven't used the tablet much in the last 2 days, as I've been playing with my nice new X1!)&nbsp;</P> Sat, 01 Jun 2019 20:17:04 GMT https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633089#M924 drlmiles1 2019-06-01T20:17:04Z https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633090#M925 <P>I am getting the same thing on mine, EE as well.&nbsp;</P><P>I noticed that when the 4g drops out its just like the data has been turned off manually. I watched the mobile data button on the pull down menu go off and on a few times without me touching it.&nbsp;</P><P>Did a screen record of it too. Seems like a software thing? Not sure, it's annoying that much I know.</P> Sun, 02 Jun 2019 15:34:46 GMT https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633090#M925 bazw 2019-06-02T15:34:46Z https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633091#M926 <P>I think it's more likely to be an EE network problem, given how a few of us are getting this on EE, and no-one else on other networks seems to be reporting it. I've noticed problems still earlier today in London</P> Sun, 02 Jun 2019 16:34:47 GMT https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633091#M926 drlmiles1 2019-06-02T16:34:47Z https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633092#M927 <P>Mine is doing the same thing, it's definitely a major problem for me, any solution?</P> Sun, 02 Jun 2019 21:01:23 GMT https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633092#M927 TechZilla 2019-06-02T21:01:23Z https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633093#M928 <P>I'm getting the exact same issue and I'm with Virgin Mobile (from what I can tell they use the EE network),it always worked perfect on my XZ2 but since getting this the data randomly cuts out,the first part of the cycle just the 4g goes, then 1 sec later the signal goes empty bars then within 2 more seconds it's all back working.</P> Mon, 03 Jun 2019 03:14:35 GMT https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633093#M928 JanieD91 2019-06-03T03:14:35Z https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633094#M929 <P>I haven't had any drop outs as such but the signal on the X1 compared to my Pixel XL 2 is worse.. ..&nbsp; &nbsp;</P> Mon, 03 Jun 2019 07:14:29 GMT https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633094#M929 Doitcom 2019-06-03T07:14:29Z https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633095#M930 <P>It has been suggested that our problems with the EE network on our new phones&nbsp;may relate to the simultaneous rollout of 5G.</P><P>Here are the cities involved initially :</P><P><SPAN>London, Cardiff, Edinburgh, Belfast, Birmingham and Manchester&nbsp;</SPAN></P><P>I'm in London&nbsp;</P> Mon, 03 Jun 2019 08:56:39 GMT https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633095#M930 drlmiles1 2019-06-03T08:56:39Z https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633096#M931 <P>I'm in reading today.&nbsp; &nbsp;I have 2/5 bars of 4G.&nbsp; I swear this phone will not hit 4 bars or above.&nbsp;</P> Mon, 03 Jun 2019 17:28:09 GMT https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633096#M931 Doitcom 2019-06-03T17:28:09Z https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633097#M932 <P>This issue is happening to me as well. On EE as well.</P><P>For me it's when I'm commuting to work, and seems to be when I'm moving.</P><P>And suprisingly it's taken a few attempts to submit this as it's dropping in and out on my commute home.</P> Tue, 04 Jun 2019 11:40:28 GMT https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633097#M932 benra9 2019-06-04T11:40:28Z https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633098#M933 <P>Hello!</P><P>I have the same issue with my Xperia 1 and I live in Karlstad, Sweden. It seems unlikely that it is a problem that is only related to the EE network (I use the Telia network). The issue goes through the same cycle as others have described here. If this happens when I'm navigating with google maps, the GPS-position is also lost. On top of this; if I'm connected to my wifi it also cuts out. A few times I got a message that there is no sim card inserted. I've tried the same sim card using my old phone and it works just fine (samsung galaxy A5, 2015).</P><P>I hope that there will be a reply from Sony soon.</P> Tue, 04 Jun 2019 21:21:43 GMT https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633098#M933 PatrikSWE 2019-06-04T21:21:43Z https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633099#M934 <P>Oddly at work I have stable 4g all day.&nbsp;</P><P>30 miles from home so on different masts. This is getting ridiculous now, around home town I have nothing but a constant cycle of...&nbsp;</P><P>4g, emergency calls only, no service, 4g again.&nbsp;</P><P>Seconds between each step. Have screen recorded it as evidence.&nbsp;</P> Tue, 04 Jun 2019 22:44:41 GMT https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633099#M934 bazw 2019-06-04T22:44:41Z https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633100#M935 <P>Lol I'm 120 miles from home so still the same crap, I've almost threw it a few times, it's appalling.</P><P>Not sure if people are actually reporting it though or who you would complain to, but it's bothering me so much I'm considering returning it as faulty.</P><P><A href="https://youtu.be/mIIgtA2iRKM" target="_blank" rel="nofollow noopener noreferrer">https://youtu.be/mIIgtA2iRKM</A></P> Wed, 05 Jun 2019 07:32:59 GMT https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633100#M935 JanieD91 2019-06-05T07:32:59Z https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633101#M936 <P>@JanieD91 Thanks for that video which confirms the issue. Are you in the UK and on EE? It seems less likely to be this combination causing problems as more people post (but why has no-one so far said they've had this problem with Vodafone or O2?).</P><P>Last night and this morning my phone did the same thing again - this problem is not going away.&nbsp;</P><P>And some have reported this problem with WiFi as well.</P> Wed, 05 Jun 2019 08:04:39 GMT https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633101#M936 drlmiles1 2019-06-05T08:04:39Z https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633102#M937 <P>Yes I am in the UK and I'm with a provider that uses the EE network. Sorry I'm new here so don't know how to tag people.</P> Wed, 05 Jun 2019 08:11:02 GMT https://community.sony.no/t5/1-series/issue-with-network-dropping/m-p/3633102#M937 JanieD91 2019-06-05T08:11:02Z