https://community.sony.no/t5/x-series/screen-burn-in/m-p/3646511#M12279 <P>I've got a X performance still in warranty, showing signs of screen Burn in, as can be seen in the attached photo.</P><P><SPAN class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="IMG_20190803_185927.jpg" style="width: 999px;"><IMG src="https://community.sony.co.uk/legacyfs/online/53741i4B04FD17B5332D8B/image-size/large?v=1.0&amp;px=999" title="IMG_20190803_185927.jpg" alt="IMG_20190803_185927.jpg" /></SPAN></P><P>I've contacted Sony support twice, as a result of those contacts I sent the device in for repair, and both times the device was sent back without being repaired.</P><P>This is not the kind of support I would expect from Sony.</P><P>Is there some way of being taken seriously by Sony</P> Sat, 10 Aug 2019 22:26:38 GMT Vcon 2019-08-10T22:26:38Z https://community.sony.no/t5/x-series/screen-burn-in/m-p/3646511#M12279 <P>I've got a X performance still in warranty, showing signs of screen Burn in, as can be seen in the attached photo.</P><P><SPAN class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="IMG_20190803_185927.jpg" style="width: 999px;"><IMG src="https://community.sony.co.uk/legacyfs/online/53741i4B04FD17B5332D8B/image-size/large?v=1.0&amp;px=999" title="IMG_20190803_185927.jpg" alt="IMG_20190803_185927.jpg" /></SPAN></P><P>I've contacted Sony support twice, as a result of those contacts I sent the device in for repair, and both times the device was sent back without being repaired.</P><P>This is not the kind of support I would expect from Sony.</P><P>Is there some way of being taken seriously by Sony</P> Sat, 10 Aug 2019 22:26:38 GMT https://community.sony.no/t5/x-series/screen-burn-in/m-p/3646511#M12279 Vcon 2019-08-10T22:26:38Z https://community.sony.no/t5/x-series/screen-burn-in/m-p/3646512#M12280 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1257286">@Vcon</A>&nbsp;</P><P>I'm really sorry about your experience but since this is a global user based forum you have to contact Sony directly &gt;&gt;&gt;&nbsp;<A href="https://support.sonymobile.com/global-en/contactUs/" target="_blank" rel="nofollow noopener noreferrer">https://support.sonymobile.com/global-en/contactUs/</A></P><P>Did they emailed you with any info on what was done to your device?</P> Sat, 10 Aug 2019 22:54:34 GMT https://community.sony.no/t5/x-series/screen-burn-in/m-p/3646512#M12280 Uliwooly 2019-08-10T22:54:34Z