topic Re: How to hard reset Xperia X in X Series

How to hard reset Xperia X

HvJ — Tue, 14 Jun 2016 20:13:00 GMT

Hello,

I reccived an Xperia X with a password, as if someone used it already.

How do I hard reset it?

Regards

Re: How to hard reset Xperia X

Uliwooly — Tue, 14 Jun 2016 20:30:21 GMT

@HvJ

You should exchange it, I'm sure you don't want a used device if you pay for a new one.

Re: How to hard reset Xperia X

Lord_viridis — Tue, 14 Jun 2016 20:36:36 GMT

@HvJ
Where did you buy it from?

Re: How to hard reset Xperia X

Jake-SonyXperia — Wed, 15 Jun 2016 01:08:54 GMT

Hi HvJ,

Welcome to the community,

A handset will not have a lock on it straight out of the box. Please do as @uliwooly says and take the device back to the place of purchase to advise.

Re: How to hard reset Xperia X

HvJ — Wed, 15 Jun 2016 05:15:38 GMT

Thank you for your answer!

Actually I work as a sales rep for a telecom operator in Sweden and I am the Sony ambassadeur in my store. I recived the phone directly from Sony in Sweden before it was released. Sony have not had the time to help me with this issue so I figured I could try the Support forum.

So my question still remain, how do I hard reset the Xperia X?

Regards

Re: How to hard reset Xperia X

Rickard — Wed, 15 Jun 2016 07:20:47 GMT

There's no hard reset in the phone itself. What you can do is to perform a software repair using Xperia Companion which will reset the phone and the lock screen password. But if the phone is in lock down mode with Google Device Protection, you can't reset the lock by yourself. The phone needs to be sent to a service location in case you don't have access to the Google account used for lockdown. But if you don't have a receipt for the phone i recommend that you contact the person who gave you this phone. The service location will need proof of purchase to remove the lockdown.