topic Re: XZ premium crashing in XZ Series

XZ premium crashing

zweistein90 — Mon, 25 Sep 2017 16:32:45 GMT

Hello, can anyone help me.

My phone keeps crashing, I think I tried everything (software repair on Xperia Companion, factory data reset, running in safe mode). It restart itself from time to time, error messages like: com.sonyerucsson.crashmonitor has stopped, com.sonymobile.rcahandler has stopped, Google has stopped, Google keeps stopping, other apps too), and fingerprint hardware not available, also the screen is stuttering.

It's my 5 Sony Xperia, never had a problem like this. Please help me..

Re: XZ premium crashing

YoGem — Mon, 25 Sep 2017 18:50:53 GMT

Hi @zweistein90!

Can you please try to turn off your phone, removing SD card and SIM card and restarting it again? If you feel your phone is working properly without SD or SIM card start inserting them back one by one to see if your phone start to act weird again.

Re: XZ premium crashing

zweistein90 — Mon, 25 Sep 2017 18:58:38 GMT

Still the same 😞😥. I don't know what to do anymore..

Re: XZ premium crashing

zweistein90 — Mon, 25 Sep 2017 19:19:07 GMT

Re: XZ premium crashing

Mayo79 — Tue, 26 Sep 2017 22:20:17 GMT

Did you get a reply on your issue because I am getting similar issues where my phone crashes or freezes.

Re: XZ premium crashing

HermesHidayat — Wed, 27 Sep 2017 09:10:40 GMT

Did you disable any apps?

Re: XZ premium crashing

zweistein90 — Wed, 27 Sep 2017 09:33:48 GMT

@mayo79 no, I didn't get any replay, still the same.. 😕

Re: XZ premium crashing

zweistein90 — Wed, 27 Sep 2017 09:34:25 GMT

Yes, didn't help.