topic Sony xz premium Earphone jack failure in XZ Series

Sony xz premium Earphone jack failure

Craigskiboy — Sun, 17 Sep 2017 20:53:38 GMT

Just purchased my new xz premium. I cant listen to music through the earphone jack. Ive tried 3 different pairs of 3.5mm earphones with jack lead plus a cable. Whats wrong?

Re: Sony xz premium Earphone jack failure

CameronT — Sun, 17 Sep 2017 23:51:28 GMT

Hi @Craigskiboy, Welcome to the community. I am sorry to hear about this

Do you get any error message or is it just not detecting them at all?

Do you experience the same issue in safe mode?

Re: Sony xz premium Earphone jack failure

SputNex — Mon, 18 Sep 2017 06:12:39 GMT

Dear Craigskiboy,

Please see link below. I think this thread might help you.

/t5/Xperia-XZ-Premium/Headphone-jack-not-working/m-p/1260837#M6415

Regards