topic Re: Headphone jack not working in XZ Series

Headphone jack not working

SkiSwitch — Tue, 12 Sep 2017 21:04:44 GMT

I have only had the phone a few weeks and now when the headphones are plugged in the sound still comes out of the phones speakers. I have tried different headphones and it is the same. When I plug the headphones that came with the phone in it says 'headset not supported' . Any help would be appreciated

Re: Headphone jack not working

dandy63 — Tue, 12 Sep 2017 21:15:14 GMT

@SkiSwitch first thing i would check is that there is nothing ie dust/lint etc stuck in the actual jack hole....but don't go prodding around with a sharp object, is the headphone jack seated tightly in

Re: Headphone jack not working

SkiSwitch — Tue, 12 Sep 2017 21:58:52 GMT

I have looked in the jack socket with a small flash light and it seems clear. The jack clicks in firmly when you push it in

Re: Headphone jack not working

CameronT — Wed, 13 Sep 2017 00:26:22 GMT

Hi @SkiSwitch, I am sorry to hear about this.

Do the headphones feel loose in the jack at all? Does it wiggle?

Do you have the same issue in safe mode?

Re: Headphone jack not working

SputNex — Wed, 13 Sep 2017 05:38:20 GMT

Hi SkiSwitch,

I have experienced this before with my Xperia Z5 Premium, a few times. Now, I am using Xperia XZ Prem.

I just wanna share my experience because maybe this can help. When my Xperia Z5 Premium was repaired, the diagnosis was loose headphone port. So they replaced the headphone port with a new one. After that, it works fine again.

If you want a work around for this and want to hear the sound from your phone, you can use the application Soundabout from google playstore. Note: it doesnt fix the hardware problem, if there is.

If you want a sure solution for that, I would suggest that you bring the mobile to the nearest Xperia Support Center in your country.

Thanks and Regards

Re: Headphone jack not working

SkiSwitch — Wed, 13 Sep 2017 13:08:17 GMT

Thanks for the fast respose guys. It looks like a hardware issue so will try and get it sorted through xperia service centre

Re: Headphone jack not working

CameronT — Wed, 13 Sep 2017 23:29:50 GMT

I hope you get it sorted out @SkiSwitch